Systems Operations Centre Administrator at MiX Telematics

Responsibilities (includes, but not limited to):

• Adding, amending and decommissioning drivers and vehicles.
• Creating and supporting dealer/client report subscriptions.
• Managing Email to Cases in Salesforce and Zendesk queues.
• Ensuring that QC’s are processed on arrival.
• Adding, amending, decommissioning user accounts.
• Supporting data integrity initiatives for selected databases.
• Manage the driver and vehicle amendments for the Petrom account.
• First level application support.
• Supporting amendments to peripheral devices.
• Ensures the 6 hour priority cases are resolved 100% within SLA.
• Ensures the 24 hour priority cases are resolved 100% within SLA.
• Quality Control (QC) sheets are processed as they arrive.

 
A successful candidate will have:

• 2-3 years’ experience in helpdesk / customer support role (preferred shift experience).
• Demonstrated solid IT background and knowledge.
• Strong MS Office skills and ability to produce professional technical documentation and reports as required.
• Experience in providing support on custom/proprietary software applications (i.e. not standard windows /office applications).
• Attention to detail, systematic approach to problem solving.
• Professional attitude and behaviour, customer focused.
• Ability to build relationships with both customers and colleagues.
• Self-motivated, dynamic and able to work independently and in a team.
• Autonomous
• Excellent time management skills in order to meet deadlines in a multi-task environment.
• Plans and carries out responsibilities with minimal direction

The individual will possess the following:

• Own transport
• Excellent written and spoken English language
• A passion for technology, efficiency and service excellence.
• Attention to detail, analytical and logical troubleshooting skills.
• A good understanding of Information and Communication Technologies
• A Formal technical qualification or completed course in the ICT field (A+, N+, MSCE etc.)
• 2 - 3 years’ experience in a customer centric IT environment.
• Experience with Microsoft Windows servers and services.
• Experience in dealing with Product Development teams (Software, Firmware, Hardware) would be advantageous