Systems Technician - Sandton at Empact Group

Main Purpose of the job:

To manager the network nationally and provide advanced networking skills and manage internal and external services to ensure maximum network uptime and that the network operates at peak efficiency. This applies to satellite offices and catering units as well.

Education and experience required:

• Diploma in Information Technology
• 5 years’ experience in support
• Windows OS qualification desirable Lead global patching solutions across the Company with Windows desktop and server operating systems, SQL and SharePoint.
• Key business application deployment experience is essential.
• Windows 11 deployment experience is essential.
• Experience with MECM (Microsoft Endpoint Configuration Manager) is preferred.
• Five years’ experience server administration
• Managing server virtualization technologies like r Microsoft Hyper-V/Virtual Server
• A solid understanding of LAN/WAN networking
• Group Policy design and configuration
• Microsoft IIS administration and configuration
• Linux administration
• 3 years’ experience managing and working on Azure cloud platforms
• Sound understanding of O365
• Active Directory/LDAP user and group administration
• Experience with Group Policy Management
• VoIP Telephony Administration

Knowledge, Skills and Competencies:

• A good Team player
• Excellent communication skills
• Self motivated and ability to adapt to a changing environment
• Microsoft MCSE Certification
• CompTIA A+
• CompTIA N+
• ITIL V3 Foundation
• Microsoft Certified: Azure Administrator
• SCCM/Endpoint Management Qualifications
• Windows Desktop and Server OS Qualifications
• Azure Certifications
• Cisco Certified Network Associate (Beneficial)
• Firewall Experience (FortiGate and Meraki)

Key areas of responsibility:

• Give advanced support and manage the technical services supplied by System Engineers.
• Ensure that the network operates at peak efficiency at all times
• Researching and testing of new technology
• Plan all software and hardware upgrades for Empact Group nationally.
• Provide desktop hardware and software support
• Ensure that the daily, weekly and monthly backups and backup procedures are adhered to
• Provide desktop hardware support
• Ensure infrastructure has the latest security patches installed
• Designing and implementing various requirements that are needed for pieces of infrastructure
• Ensure infrastructure is always available for end users
• Maintain quality assurance standards on all your calls
• Deal with vendors to stay up to date with the latest updates and resolve problems
• Maintain up-to-date knowledge of the organization’s policies, products, and services.
• The ability to problem-solve and ability to critically think.
• Understanding of the OSI model and its applicability to different situations
• High level of understanding around cloud services.
• Technical skills to troubleshoot issues.
• Great Communication skills when working with stakeholders of infrastructure.
• Provide desktop software support
• Provide server hardware support
• Provide basic server software Support
• VoIP Telephony Support