Latest Role at Empact Group

Purpose of the role:

• To develop and plan menus, establish recipes and food purchase specifications, coordinate, execute, supervise and evaluate all the food production activities of a fast-paced operation. The Head Chef will assist in the management of strategic and day-to-day operations.

Education and Experience:

• Relevant Tertiary qualification in hospitality or the relevant experience in the industry
• Knowledge of the catering environment ranging from fine dining to restaurant dining
• Knowledge of South African and industry-specific law
• Strong financial acumen, proven budgetary and food control practices

Key Areas of Responsibility:

• To develop and plan menus
• Establish recipes and food purchase specifications
• Coordinate, execute, supervise and evaluate all food production activities of a fast-paced operation
• Assist in the management of the strategic and day to day operations of the operation

go to method of application »

Purpose of the role:
The incumbent will be responsible to manage assigned unit in accordance with sector strategy, contract specifications and statutory regulations as well as ensure efficient and effective management of the unit to provide great quality Food service. The incumbent needs to be flexible in terms of hours worked as the unit has a high demand for functions and shifts will be aligned accordingly to accommodate this.

Education and Experience:

• Relevant tertiary qualification in hospitality or the relevant experience in the industry
• At least 5 years' experience in the same or similar position
• Senior Management experience within the catering sector would be advantageous 
• Strong financial acumen
• Experience in highly commercial and sensitive markets 
• Experience of working within budget guideline to deliver results 
• Experience in costing, budgets, forecasts and invoicing is advantageous 
• Proven experience in managing successful teams in unionised environment
• Driver's License and own transport necessary

Key Areas of Responsibility:

• Manage daily operational issues relevant to the business
• Manage diverse team
• To ensure that the facility adheres to all requirements in line with statutory Health, Safety and Environmental policies
• Manage the catering service facility optimally in order to surpass client and customer expectations
• Attend all relevant meetings with client and management team and ensure communication to relevant parties
• Ensure staff is adequately trained and adhere to Empact and client processes and procedures 
• Manage and monitor service level agreements and continuously strive to improve service offering 

go to method of application »

Desirable education and experience:

• Matric 
• Qualification in Consumer Sciences Food and Nutrition
• MS Office
• Minimum 3 years working experience in an administrative role 

Keys areas of responsibility:

• Operations support to the General and Regional Managers
• Ad hoc support to Food support partners and Unit Managers
• Diary Management: Arrange and coordinate meetings including participants, meeting rooms and any sundry requirements (refreshments)
• Advance meeting agenda, completing accurate minute and forwarding it timeously
• Updating of company and regional information as required
• System knowledge – Microsoft Office, Excel, PowerPoint, MS Outlook, Publisher
• Assist with compiling Power point presentations, typing of documents and ensuring that there are no typo or grammatical errors
• Assist with monthly consolidation of financial graphs and presentation reports
• Responsible for collating internal information between units and sending out internal communication to the business as required
• Complete travel and flight bookings for GM and RM as and when required
• Coordinating of all documents for GM approval and sending of to JHB either electronically or via courier
• Coordinating social events that pertain to the food business
• Control of the food asset register 
• Attending meetings in the office that would need representation from food services  
• Assistance with mobilizations and de-mobilization within the food business
• Unit visits to conduct surveys and collation of data
• Special occasion templates and tray cards for themes, i.e. Valentines, Mother’s Day, Easter, Diwali,etc
• Birthday Calendar (clients and unit manager’s)
• General office duties that may arise on an ad- hoc bases

go to method of application »

Main Purpose of the job:

• The successful applicant will be responsible for the facilities of the assigned business units Including reactive and preventative maintenance within the required timeframes, and with a strong focus on customer service and attention to detail with reporting and financial transactions. .

Education and experience:

• Matric/Grade 12
• Minimum 5 Years of experience in customer service within a technical environment

Knowledge, Skills, and Competencies:

• Customer service
• Incident/request logging and management
• Strong fault finding / problem solving ability
• Communication skills and negotiation skills
• Time Management
• Attention to detail especially with regard to financial accounts
• Understanding of debtors and creditors process

Key areas of responsibility:

• Incident logging and management
• Preventative and reactive maintenance
• Procurement and budget management
• Occupational health and safety
• Client satisfaction

go to method of application »

Main Purpose of the job:

To manager the network nationally and provide advanced networking skills and manage internal and external services to ensure maximum network uptime and that the network operates at peak efficiency. This applies to satellite offices and catering units as well.

Education and experience required:

• Diploma in Information Technology
• 5 years’ experience in support
• Windows OS qualification desirable Lead global patching solutions across the Company with Windows desktop and server operating systems, SQL and SharePoint.
• Key business application deployment experience is essential.
• Windows 11 deployment experience is essential.
• Experience with MECM (Microsoft Endpoint Configuration Manager) is preferred.
• Five years’ experience server administration
• Managing server virtualization technologies like r Microsoft Hyper-V/Virtual Server
• A solid understanding of LAN/WAN networking
• Group Policy design and configuration
• Microsoft IIS administration and configuration
• Linux administration
• 3 years’ experience managing and working on Azure cloud platforms
• Sound understanding of O365
• Active Directory/LDAP user and group administration
• Experience with Group Policy Management
• VoIP Telephony Administration

Knowledge, Skills and Competencies:

• A good Team player
• Excellent communication skills
• Self motivated and ability to adapt to a changing environment
• Microsoft MCSE Certification
• CompTIA A+
• CompTIA N+
• ITIL V3 Foundation
• Microsoft Certified: Azure Administrator
• SCCM/Endpoint Management Qualifications
• Windows Desktop and Server OS Qualifications
• Azure Certifications
• Cisco Certified Network Associate (Beneficial)
• Firewall Experience (FortiGate and Meraki)

Key areas of responsibility:

• Give advanced support and manage the technical services supplied by System Engineers.
• Ensure that the network operates at peak efficiency at all times
• Researching and testing of new technology
• Plan all software and hardware upgrades for Empact Group nationally.
• Provide desktop hardware and software support
• Ensure that the daily, weekly and monthly backups and backup procedures are adhered to
• Provide desktop hardware support
• Ensure infrastructure has the latest security patches installed
• Designing and implementing various requirements that are needed for pieces of infrastructure
• Ensure infrastructure is always available for end users
• Maintain quality assurance standards on all your calls
• Deal with vendors to stay up to date with the latest updates and resolve problems
• Maintain up-to-date knowledge of the organization’s policies, products, and services.
• The ability to problem-solve and ability to critically think.
• Understanding of the OSI model and its applicability to different situations
• High level of understanding around cloud services.
• Technical skills to troubleshoot issues.
• Great Communication skills when working with stakeholders of infrastructure.
• Provide desktop software support
• Provide server hardware support
• Provide basic server software Support
• VoIP Telephony Support

go to method of application »

Job Summary

• The successful applicant will be responsible for managing all subordinate staff on the integrated services in accordance with sector strategy, contract specifications, and statutory regulations.
• This will include providing operational support, oversee client services, training, audits and industrial relations related issues in the designated areas.

Desirable Education and experience:

• Grade 12
• Minimum 5 Years of experience in cleaning and health care is compulsory
• Experience in highly commercial and sensitive markets is compulsory
• Senior Project Management experience in a hospitality/cleaning would be an advantage

Knowledge, Skills, and Competencies:

• Knowledge of the hospital environment
• Knowledge of South African and industry-specific laws
• Customer service skills
• Management skills
• Communication skills
• Ability to balance the budget and save on soft costs
• Ability to draft and extract reports

Key areas of responsibility:

• Managing all subordinate staff on the integrated service in accordance with sector strategy, contract specification, and statutory regulations
• Provide operational support
• Oversee client services
• Develop training programs to address training needs
• Audits and Inspections
• Industrial relations support

go to method of application »

Main Purpose of the job:

• We are seeking a highly motivated and dynamic individual to join our organization as a Roving Area Manager.
• The Roving Area Manager will be responsible for overseeing the operations and performance of multiple locations within our company.
• The successful candidate will play a crucial role in enhancing customer experience, and ensuring operational excellence across all assigned areas.

Desirable Education and experience:

• Grade 12
• Minimum 5 Years of experience in cleaning and health care is compulsory
• Experience in highly commercial and sensitive markets is compulsory
• Senior Project Management experience in a hospitality/cleaning would be an advantage

Knowledge, Skills, and Competencies:

• Knowledge of the hospital environment
• Knowledge of South African and industry-specific laws
• Customer service skills
• Management skills
• Communication skills
• Ability to draft and extract reports

Key Areas of Responsibility

• Assisting with all problematic sites
• Assisting with additional audits and checks for both regions
• Assisting in printing and delivering tick sheet, stock, and ad hoc deliveries,  if necessary, during the month
• Assisting with additional report and new innovations to monitor

In the absence of a dedicated Area Manager, the Roving Area Manager will assume the following responsibilities:

Key areas of responsibility:

• Managing all subordinate staff on the integrated service in accordance with sector strategy, contract specification, and statutory regulations
• Provide operational support
• Oversee client services
• Industrial relations support
• Daily e-mail with turnaround time of 48 hours
• Weekly reporting
• Monthly CM meeting and training session
• Ensuring PRP is updated weekly and approved monthly
• Monthly stock order to be checked against stock on site and added to the picking slips for monthly orders
• Delivering of stationary and ad hoc materials and consumables
• Hearings for sites
• Telephonic support to Contracts managers
• 100% compliance to routing
• Ensure compliance for HSE and Hospital audits
• Labour compliance

go to method of application »

Purpose of the Role:

• The incumbent will be responsible to provide commercial decision support across the business including providing accurate financial information to guide operations in their decision making on an operational level, with the responsibility of budgeting, forecasting, business planning and financial modelling.
• Furthermore, the incumbent will need to develop a work culture that fosters application competence, service excellence, customer focus and business process knowledge.

Education, Experience, Knowledge Skills required:

• Relevant Accounting Qualification (NQF6) including articles advantageous
• At least 3-5 years experience as a management accountant managing a large portfolio
• 2-3 years experience in a management capacity
• Ability to form close working relationships with business stakeholders - communicate effectively, gaining their trust and influencing them where necessary
• Strong business planning, budgeting, forecasting and financial modelling skills
• Ability to quickly analyse and manipulate large quantities of financial data from multiple sources, drawing out key matters of significance
• Ability to assess internal control environment, identify weaknesses and implement corrective actions
• Excellent communication and presentation skills (including power point)
• Strong MS Office Suite skills (Advanced Excel) and SAP Finance and Management Accounting modules

Functional Tasks:

• Planning, Budgeting and Forecasting
• Measure, analyse, report business performance and provide key inputs for the monthly reporting pack;
• Financial modelling and analysis of contract, sector, and regional profitability and establishing turnaround plans for the Empact division.
• Day to day management of the finance team
• Debtors and creditors management
• Management and performance of the complete month end process
• Site visits and performance of audits at sites including preparing audit reports and implementation of corrective actions
• Monitoring of internal control environment implementation of improvements where necessary
• Fleet management
• Ad hoc Financial tasks / projects

 Business Consulting and Partnership with:

• Procurement department with reporting, KPI Tracking, supplier increase sign-off and financial analysis,
• Function Heads, to understand their business drivers, commercial terms, and manage all financial performance and analysis
• Lead management through the annual forecasting, budget-setting and management process,

Service Management and Continuous Improvement:

• Drive and/or contribute to the achievement of P&D targets and key performance indicators, operational level agreements and service levels to stakeholders. 
• Continuously monitor and introduce areas for improvement by acquiring and providing feedback from/to the customers, and tracking performance statistics.

 Planning & Controlling:

• Manage costs within budget expenditure guidelines.

 People Management:

• Provide guidance, feedback and reinforcement to sector/regional team members regarding development needs and opportunities, and secure resources to support development efforts as it relates to finance processes.
• Oversee the training and development ensure competency in performing finance processing.

go to method of application »

Purpose of the role:

• The Successful applicant will be responsible for all food service-related activities which include managing daily operations of the kitchen area, implementation of the production process, managing food/labour costs and an overall understanding of HACCP.

Education and Experience:

• Relevant tertiary qualification in food and beverage services or culinary arts is compulsory.
• Minimum 3 Years of experience of progressive/kitchen management is compulsory.
• Experience working within budget guidelines to deliver results is compulsory.
• High Volume, complex food service operations experience is highly desirable.
• Health care experience is advantageous. 

Key Areas of Responsibility:

• Managing daily operations of the assigned unit.
• Implementation of the production process.
• Managing food/labour costs
• Overall understanding of HACCP.

go to method of application »

Job Summary:

• As a Service Coordinator, you will be responsible for overseeing the smooth and efficient delivery of services provided by our organization.
• You will work closely with internal teams, clients, and service providers to ensure timely and high-quality service delivery.
• The primary focus of this role is to coordinate all aspects of service provision, including scheduling, resource allocation, and client communication.
• You will play a crucial role in maintaining client satisfaction and ensuring service excellence.

Responsibilities:

Coordinate Service Delivery:

• Schedule service appointments and allocate resources efficiently.
• Monitor service progress, ensuring adherence to timelines and quality standards.
• Proactively identify and resolve any issues or conflicts that may arise during service delivery.
• Track and report service metrics and KPIs.

Client Communication:

• Serve as the main point of contact for clients, providing regular updates on service status.
• Address any client inquiries, concerns, or escalations promptly and professionally.
• Collaborate with clients to assess their service needs and preferences.
• Deliver exceptional customer service, exceeding client expectations.

Team Collaboration:

• Liaise with internal teams to ensure smooth coordination and execution of services.
• Collaborate with service providers, such as contractors or vendors, to ensure their timely availability and compliance with service commitments.
• Provide necessary information and documentation to service teams to ensure accurate service delivery.
• Foster a positive and collaborative work environment, promoting teamwork and professional growth.

Administrative Tasks:

• Maintain accurate records, databases, and documentation related to service provision.
• Generate service reports, statistics, and analyses for management review.
• Assist in the development and improvement of service coordination processes and procedures.
• Manage service-related budgets, expenses, and procurement activities as required.

Qualifications:

• Proven experience as a Service Coordinator or in a similar role.
• Strong organizational and multitasking skills.
• Excellent oral and written communication abilities.
• Strong problem-solving and conflict-resolution skills.
• Proficient in using service management software tools and Microsoft Office Suite.
• Ability to work well under pressure and meet deadlines.
• Attention to detail and strong analytical skills.
• Ability to establish and maintain effective working relationships with clients and internal teams.
• Bachelor's degree in a relevant field is preferred but not required.
• Prior experience in the service industry is an advantage.

go to method of application »

Main Purpose of the job: 

The successful applicant will be responsible to ensure that the quality of Pest Prevention and standards of productivity as set by the Company are achieved within the financial budget, client satisfaction/ business retention whilst upholding the company policies and procedures. 

Desirable Education and experience: 

• Matric
• Department of Agriculture P Qualification
• Fumigation (Commodities) and Bee removal would be an added advantage
• Minimum Two (2) years of Supervisory / Management experience in the Pest Control service industry is essential
• Exposure to Industrial Relations
• HACCP Experience
• Strong technical skills and industry knowledge will be an advantage
• Driver’s License

 Knowledge, Skills, and Competencies: 

• Good numeric and administrative skills
• Good planning, leading, negotiation, and organizational skills
• Good interpersonal skills
• Well-groomed
• Proactive and takes initiative
• Excellent people management skills
• Computer literate (MS Office)
• Ability to work flexible hours as required

Key areas of responsibility: 

• Adequate control of all the vehicle information concerning the vehicles which the respective Regional Manager is responsible for to ensure those vehicles are operating cost-effectively.
• To ensure that all vehicles carry the prescribed range of preparations and equipment to complete the day's work.
• To ensure that all preparations are maintained and used correctly, and rotation of stock is practiced i.e. use of oldest stock first
• Conducting Site Audits
• To carry out regular inspections at all sites and review and analyze complaints received.
• To attend regular meetings with major clients.
• Continually look for ways of improving client contact and promote the Company’s full range of non-recurring business (specials) also to sell the Company’s full range of services.
• Ensure adequate control of overall equipment, including cellular phones, by fixed asset policies and procedures.
• To check that all work is programmed and executed as per the work schedule.
• To ensure that all worksheets and Service Reports and necessary administration documents are completed as per the company requirements and filed accordingly.

go to method of application »

Job Purpose:

• Derive value for the Group by managing the procurement process including tendering, price negotiation and supplier contract management, in accordance with financial targets.
• Manage all aspects of facilities management’s procurement/purchasing function.
• Overall responsibility for coordination and monitoring all procurement related activities. 
• To execute the departmental strategy to support the BBBEE procurement codes, in accordance with the appropriate compliance and the governance practices of Group procurement. 

Minimum Requirements - Qualifications, Experience and Additional Tools/Capabilities:

• Minimum Senior Certificate with post-matric qualification in Supply chain management
• CIPS Qualification ideal
• At least 3 years’ experience in a facilities management procurement and/or category management function with a diverse supplier portfolio
• Good knowledge of the Supplier Development, BBBEE Act and services industry
• Driver's license essential
• Strong MS Office Skills (Advanced Excel Essential)
• Strong organizational skills
• A self-starter that takes accountability for your work.

Job Description:

• Develop and implement effective category management strategies that drive cost savings and efficiency for our clients.
• Champion standards and process improvements.
• Establish and cultivate robust relationships with key suppliers, fostering mutual benefits, enhancing quality and reliability.
• Management of RFx process for our sites.
• Collaborate with the operations team to understand their needs and deliver on their requirements.
• Drive the vendor performance through continuous engagement and assessment.
• Manage requirements of allocated supplier categories in accordance with budgetary provisions.
• Manage and optimise cost base increases, rebates, and discounts.
• Participate in contract negotiations with strategic vendors in collaboration with the Legal department and respective internal departments and provide recommendations for approval.
• Maintain professional and ethical relationships with suppliers ensuring ongoing stakeholder management.
• Manage allocated categories in line with the generic procurement scorecard per the requirements of the business. i.e., Enterprise and supplier development and Preferential procurement.
• Facilitate any changes to service / product contracts for suppliers following approval, in consultation with internal stakeholders and service providers.
• Ensure Procurement Compliance and Governance
• Develop and manage relationships with allocated category suppliers ensuring compliance to Group Procurement Policies and ethical practices.
• Manage strategic relationships with key category suppliers, ensuring regular communication at multiple levels.
• Facilitate quarterly strategic supplier meetings with Group procurement management.
• Develop and manage relationships with the Group divisional operations teams, to ensure supplier SLA delivery and any challenges are being addressed timelessly.