Team Lead, Customer Contact at CHEP

Job Description

Reporting to the Customer Contact Supervisor, the purpose is to organise and manage your direct reports and your tasks to ensure that support activities to clients are adhered to in accordance with prescribed procedures and standards.

Responsibilities include:

• Assisting the Supervisor with TCR authorization’s, scheduling health checks, staff training & control.
• General administration and client account reconciliations (query resolution process)
• Audit of Health Checks, ensuring quality & adherence to current business practices.
• Electronic System Support to local client base
• Management of projects
• To work closely with management to bring about efficiencies
• General office administration and manage any adhoc requests from management
• Motivate and train staff to ensure that the staff are fully equipped with the necessary skills and training to achieve their personal objectives.
• Responsible for the HR administrative functions relating to direct reports (i.e. leave, sick leave etc). The keeping of accurate staff records for employment and controlling the implementation of all company policies and procedures concerning all staff.
• Annual PDP process – conduct the bi-annual and year end final personal performance process with all line staff as required by HR,
• Identifying development and training needs as well as providing feedback on performance.
• When necessary and in conjunction with management, assist in recruiting of staff to ensure the team are staffed with appropriately qualified and experienced employees.

Experience

• 2 years experience, preferably as Customer Contact Co-ordinator
• 2 years general office / administration / accounts / reconciliation experience.

Preferred Education

• Diploma – Business Administration/Management

Preferred Level of Work Experience

• 3 – 5 years