The Beekman Group is one of South Africa’s leading corporate players in the development and management of property, as well as in the leisure sector.
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Key Performance Areas: We require an individual who will lead the Reservations team on a daily basis, ensuring the effective coordination of all Call Centre duties. This also entails dealing with complex written and telephonic reservations queries, with minimal supervision. A service orientated approach must be adopted when assisting clients, in compliance with agreed service delivery standards. Proactively ensuring that established Call Centre performance standards are achieved is necessary.
Key Competencies & Personal Attributes:
Matric (Business qualifications will be highly regarded)
2 years Reservation/Call Centre experience
Excellent verbal and written communication skills
Good people management and leadership skills
Ability to deal with clients in a professional and courteous manner
Ability to work under pressure
Ability to plan and organise
Working knowledge of MS Office
Galileo certification & EAAB (Professional Practitioner in Real Estate PPRE) qualification will be an advantage
Must be presentable, neat and well organised
Excellent interpersonal skills
Strong attention to detail
Self-motivated
Ability to work with multiple tasks simultaneously
Good administrative and planning skills
Commitment to delivering service that exceeds our customer’s expectations.
The successful candidate will be required to work shifts, including Saturdays during peak periods.
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