Team Lead, Upgrade Center at Nintex

About the role: 

• The Upgrade Centre Team Lead is responsible for leading a team of Technical Specialists. Assisting and mentoring customers in all aspects of upgrading a customer’s solution from legacy Nintex products. Providing support to the wider modernization team, through the customer journey from inception, discovery, execution and to close out. Ensuring team engagement and utilization is maximized, while maintaining excellent quality of delivered work from the team. As well as customer facing activities the team lead will be expected to play a key role in feedback to the wider modernization team and contributing towards improvement of internal processes, tools and customer facing elements. An upgrade center team lead plays a pivotal role in the discovery and scoping of engagements as well as the preparation and execution of the deliverable scope.
• This role is hybrid in Johannesburg.

Your contribution will be: 

• Managing/Leading Upgrade Centre teams
• Become familiar with Nintex O365 workflows
• Become familiar with Nintex Workflow Cloud
• Become familiar with the Nintex migration tools
• Understand the underlying architecture of the Nintex migration tools
• Discussing upgrade roadmap/approach with customers
• Provide Support to Modernization Technical Engagement Managers
• Perform Feasibility and Estimations of scoped work
• Manage and perform Grooming of team migration backlog
• Working with the Technical Engagement Management team for Resource Scheduling & Assignment of team members
• Allocation and prioritization of engagement work items to the engaged technical specialists
• Ensure excellent levels of delivery quality while servicing customer service requests & their resolution
• Handling Internal Technical Escalations
• Ensuring technical best practices are adhered to and improved
• Performing migration enablement to customers as well as participating in and/or delivering of discovery and migration workshops with customers
• Performing hands-on migration work
• Contributing to engagement retrospective & Learning
• Provide remote assistance and guidance to customers and partners to drive workflow upgrades to completion
• Understand customer key use cases
• Participate and lead in Agile meetings

To be successful, we think you need:  

• 1+ year experience in leading a team
• Understanding of Agile and SCRUM methodologies
• Understanding of software solution consulting
• Experience with Nintex O365/workflows would be highly advantageous
• Any workflow design experience an advantage
• Knowledge of SQL