Team Leader Coach at Discovery Limited

Key Purpose

• To supervise team/s effectively, using standard processes to ensure the smooth and efficient running of the department.

Responsibilities and Objectives of this role

• The main purpose of this role is to manage the administration of all Discovery Invest products applicable to legal transfers i.e. Normal Transfers (Withdrawal and Retirement), Section 14 transfers, Section 50 transfers and Unit transfers.

Key Responsibilities

• Managing the Administration Team that is responsible for the processing of Section 14 & Section 50 transfers (Directive 135) and Normal transfers (Withdrawal and Retirement)
• Liaising with Compliance and Legal aid to make amendments to all documentation as Legislation requires.
• Handling of escalations/queries relating to Section 14 & Section 50 transfers and Normal transfers (Withdrawal and Retirement).
• Relationship building with our intermediaries and internal and external colleagues /clients
• Plan team resourcing
• Monitoring team performance and activities
• Ensure coaching and necessary training is provided to all staff.
• Regular feedback to sub-ordinates, as a minimum apply the documented performance management practice used by Discovery.
• Achieve targets agreed to between line manager and yourself, by using the resource allocated to you.
• Addressing staff performance and consequence management.
• Staff development, coaching and training
• Coordinate team meetings
• Ensure continual communication between management and the team.
• Ensure adherence to processes and procedures
• Make recommendations to enhance processes and system functions
• Ensure standard operating procedures are up to date and adhered to by all staff.
• Lead internal and external audits

Required Competencies

• Quality Orientation/Attention To Detail
• Planning and Organizing/ Work Management
• Customer service orientation
• Coping and dealing with Pressure
• Good communication skills
• Relationship building skills
• Results orientated
• Assertiveness
• Positive attitude
• Commitment
• Time management skills
• Analysing data, root causes and problem solving

Education

Preferred Qualifications:

• Matric
• A minimum of 3-6 years’ working experience in a Senior Administrative role within a LISP industry
• Extensive LISP administration and process knowledge in legal transfers i.e Section 14, Section 50 and Normal transfers.
• Knowledge and understanding of Long-Term Insurance Legislation, Penson Fund Act and Retirement Products.
• Knowledge and working experience in Discovery with relevant product knowledge as well as inter-departmental knowledge, knowing how the business fits together.

Experience using the following systems is an added advantage:

• Paradigm
• Compass