Team Leader: Investments at Nedbank

Job Purpose

• Responsible for growth and acquisition of clients, revenue and ultimate contribution to the business by implementing strategic initiatives. Responsible to support and coach a team of wealth managers to ensure book growth, client relationships and compliance of portfolios in line with business and regulatory guidelines.

Job Responsibilities

• Contribute to the overall revenue and financial performance: Ensure overall contribution by way of quality leads for quick conversion into sales from self and team into the rest of the Wealth Cluster and the broader Nedbank Group. Responsible for book analysis with team members to identify potential opportunities for cross sell into Group.
• Acquire new clients: Establish networks and assist the team to acquire new clients and business via collaboration within Group and niche business introducers and by following up on leads from marketing campaigns amongst other own initiatives. Be an ambassador for the broader business with Group.
• Achieve book growth in assets under management and growth in revenue: Refine business strategy and ensure that sales tactics are aligned to the broader business deliverables. Hands on management with the team of their respective client books to ensure correct advice and appropriate pricing of advice solutions offered. Ensure increase in revenue contribution by minimising client attrition and outflows, and concluding new business. Ensure growth in assets under management for the team via referrals and attaining new clients and ensuring that the team increase the share of the client;s wallet by gathering assets and different investment products held by clients on other platforms and institutions.
• Establish and maintain excellent client relationships and service: Develop client relationships together with team members whilst focussing on top clients. Ensure digital properties are actively positioned to clients by the team and that all service and transactional related matters that are available by digital tools are used by the client accordingly. Attend to client escalations, queries, concerns and complaints. Ensure that the team actively identify appropriate products and services to clients to ensure holistic global advice which incorporates investments, estates and retirement planning, banking and lending facilities in their engagement and interactions with clients. Troubleshoot problems and be involved where required to assist with escalations and team support to ensure delightful client experience.
• Adhere to Risk and Compliance requirements: Adhere to all regulatory, industry, business and internal policies and procedures - CPD points for team, FAIS and other governance updates etc. To be a KI for the business. Chair regional deal forum and ensure governance of advice is provided to clients. Ensure adherence to and have direct oversight and management of all regulatory obligations on client book. Proactive feedback and engagement on identifying key risk issues or concerns in the business.
• Manage Others: Coach, mentor and manage a team of wealth managers with varying levels of skill and experience. Proactively keep the team motivated and updated with key industry and business developments. Support the achievement of the business strategy, objectives and values by positioning with the team and further endorsing to ensure that delivery of systems, process, services and solutions are aligned. Identify training courses, be responsible for talent mapping and active management and career progression for your team members. Ensure development and performance discussions are ongoing, interactive and updated with each team member. Continous and active engage with your team in a contructive and empowering manner and to help identify and remove potential obstacles with regards to work related matters. Be responsible in providing relevant updates, reporting, progress reports, input, feedback required by management in line with the business, sales, team, self, industry, network, clients, amongst other matters.
• Manage Self
• Improve processes and culture.

People Specification

• Essential Qualifications - NQF Level
• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification
BCom / CA(SA) / CFP

Essential Certifications

• FAIS Regulatory Examination 1 qualification
• FAIS representative and preferably a Key Individual

Type of Exposure

• Communicating job requirements and performance standards to others
• Managing a sales team - not in dictionary
• Conducting performance appraisal interviews
• Conducting performance feedback meetings
• Checking performance data to measure employee performance
• Enforcing disciplinary actions against employees
• Assuming a key leadership role
• Investigating and reviewing processes to improve client satisfaction
• Coaching and mentoring of others
• Providing constructive feedback to employees

Minimum Experience Level

• Senior Management -  10 years plus related industry experience (Wealth Management)

Technical / Professional Knowledge

• Business administration and management
• Client service management
• Employee training/development
• Financial Accounting Principles
• Governance, Risk and Controls
• Organisational systems
• Principles of project management
• Relevant Nedbank product knowledge
• Staff resource planning
• Management information and reporting principles, tools and mechanisms
• Behavioural Competencies
• Becoming a Business Advisor
• Building the Sales Team
• Building Trusting Relationships
• Coaching the Sales Team
• Driving for Results
• High-Impact Communication
• Making Sales Operations Decisions
• Motivating the Sales Team