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  • Posted: Nov 16, 2021
    Deadline: Not specified
  • Capitec Bank is a South African commercial bank. As of February 2017 the bank was the third largest in South Africa with 120,000 customer opening new accounts per month. To simplify banking, we’ve developed an all-inclusive banking solution. Global One is the one solution that enables you to transact, save and access credit in realtime. We also believe...
    Read more about this company


    Team Leader: Merchant Collections

    Purpose Statement

    • To optimise service delivery of Merchant Collections through the management of the Merchant Collections team and operational activities.



    • 2-3 yrs. experience of a leadership or management role in a collections environment 

    • Experience in a role which required delegation, quality assurance and validating work 

    Qualifications (Minimum)

    • Grade 12 National Certificate / Vocational

    • A relevant tertiary qualification in Banking or Credit Management

    Qualifications (Ideal or Preferred)

    • A relevant tertiary qualification in Business Management



    • Sound knowledge of the collections environment including relevant legislation and regulations

    • Sound knowledge of collection of returned debit orders 

    • Principles of customer service

    • Acquiring knowledge (merchant processes etc.) and the merchant environment

    • Customer Relationship Management 

    • Stakeholder relationship engagement and management

    • Responsibility for delivery in a fast moving environment

    • People management practices

    • Business acumen


    • Capitec Bank products, systems and processes relevant to Merchant Services Operations, including multiple systems and processes.


    • Communications Skills

    • Computer Literacy (MS Word, MS Excel, MS Outlook)

    • Interpersonal & Relationship management Skills

    • Planning, organising and coordination skills

    • Attention to Detail


    • Persuading and Influencing_Negotiating Agreements

    • Leading and Supervising_Maintaining Objectivity

    • Delivering Results and Meeting Customer Expectations_Meeting Basic Work Expectations

    • Planning and Organising_Managing Resources

    • Analysing_Evaluating and Implementing Ideas

    • Persuading and Influencing_Making Convincing Arguments

    • Leading and Supervising_Developing Talent

    • Analysing_Using Math

    • Working with People_Sharing Information

    • Analysing_Working with Financial Information

    • Delivering Results and Meeting Customer Expectations_Serving Customers

    • Leading and supervising_Utilising Feedback

    • Working with People_Resolving Conflict

    • Working with People_Adapting to Others

    • Working with People_Showing Caring and Understanding

    • Deciding and Initiating Action

    • Analysing_Critical Thinking

    • Leading and Supervising_Assembling Talent

    • Analysing

    • Persuading and Influencing

    • Leading and supervising_Inspiring and Motivating Others

    • Delivering Results and Meeting Customer Expectations_Delivering High Quality Work

    • Planning and Organising

    • Analysing_Testing and Troubleshooting

    • Analysing_Reading Effectively

    • Leading and Supervising

    • Working with People_Teaching

    • Working with People_Demonstrating Appreciation

    • Planning and Organising_Coordinating Project Activities

    • Leading and Supervising_Managing Performance

    • Working with People_Demonstrating Self-Insight and Awareness

    • Working with People_Attentive Listening

    • Working with People_Building and Supporting Teams

    • Deciding and Initiating Action_Acting Decisively

    • Working with People_Assessing and Understanding People

    • Working with People_Managing from a Distance

    • Persuading and Influencing_Making a Strong Impression

    • Working with People_Supporting Coworkers

    • Deciding and Initiating Action_Making Accurate Judgments and Decisions

    • Leading and Supervising_Delegating Responsibility

    • Planning and Organising_Driving Projects to Completion

    • Analysing_Thinking Broadly

    • Analysing_Solving Complex Problems

    • Deciding and Initiating Action_Demonstrating Initiative

    • Delivering Results and Meeting Customer Expectations_Championing Customer Needs

    • Planning and Organising_Prioritising and Organising Work

    • Working with People

    • Delivering Results and Meeting Customer Expectations

    Conditions of Employment

    • Clear criminal and credit record

    Method of Application

    Interested and qualified? Go to Capitec Bank on to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

    View All Vacancies at Capitec Bank Back To Home

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