Team Leader: Merchant Collections at Capitec Bank

Purpose Statement

• To optimise service delivery of Merchant Collections through the management of the Merchant Collections team and operational activities.

Experience

Minimum:

• 2-3 yrs. experience of a leadership or management role in a collections environment 

• Experience in a role which required delegation, quality assurance and validating work 

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

• A relevant tertiary qualification in Banking or Credit Management

Qualifications (Ideal or Preferred)

• A relevant tertiary qualification in Business Management

Knowledge

Minimum:

• Sound knowledge of the collections environment including relevant legislation and regulations

• Sound knowledge of collection of returned debit orders 

• Principles of customer service

• Acquiring knowledge (merchant processes etc.) and the merchant environment

• Customer Relationship Management 

• Stakeholder relationship engagement and management

• Responsibility for delivery in a fast moving environment

• People management practices

• Business acumen

Ideal:

• Capitec Bank products, systems and processes relevant to Merchant Services Operations, including multiple systems and processes.

Skills

• Communications Skills

• Computer Literacy (MS Word, MS Excel, MS Outlook)

• Interpersonal & Relationship management Skills

• Planning, organising and coordination skills

• Attention to Detail

Competencies

• Persuading and Influencing_Negotiating Agreements

• Leading and Supervising_Maintaining Objectivity

• Delivering Results and Meeting Customer Expectations_Meeting Basic Work Expectations

• Planning and Organising_Managing Resources

• Analysing_Evaluating and Implementing Ideas

• Persuading and Influencing_Making Convincing Arguments

• Leading and Supervising_Developing Talent

• Analysing_Using Math

• Working with People_Sharing Information

• Analysing_Working with Financial Information

• Delivering Results and Meeting Customer Expectations_Serving Customers

• Leading and supervising_Utilising Feedback

• Working with People_Resolving Conflict

• Working with People_Adapting to Others

• Working with People_Showing Caring and Understanding

• Deciding and Initiating Action

• Analysing_Critical Thinking

• Leading and Supervising_Assembling Talent

• Analysing

• Persuading and Influencing

• Leading and supervising_Inspiring and Motivating Others

• Delivering Results and Meeting Customer Expectations_Delivering High Quality Work

• Planning and Organising

• Analysing_Testing and Troubleshooting

• Analysing_Reading Effectively

• Leading and Supervising

• Working with People_Teaching

• Working with People_Demonstrating Appreciation

• Planning and Organising_Coordinating Project Activities

• Leading and Supervising_Managing Performance

• Working with People_Demonstrating Self-Insight and Awareness

• Working with People_Attentive Listening

• Working with People_Building and Supporting Teams

• Deciding and Initiating Action_Acting Decisively

• Working with People_Assessing and Understanding People

• Working with People_Managing from a Distance

• Persuading and Influencing_Making a Strong Impression

• Working with People_Supporting Coworkers

• Deciding and Initiating Action_Making Accurate Judgments and Decisions

• Leading and Supervising_Delegating Responsibility

• Planning and Organising_Driving Projects to Completion

• Analysing_Thinking Broadly

• Analysing_Solving Complex Problems

• Deciding and Initiating Action_Demonstrating Initiative

• Delivering Results and Meeting Customer Expectations_Championing Customer Needs

• Planning and Organising_Prioritising and Organising Work

• Working with People

• Delivering Results and Meeting Customer Expectations

Conditions of Employment

• Clear criminal and credit record