Team Leader: Merchant Services Operations (JHB) at Capitec Bank

Purpose Statement

• To lead the Merchant Services Operations team and coordinate risk mitigation and services provided to the merchant network through applying and enforcing specialist vetting and legislative rules.
• Based in Johannesburg Office

Experience

Minimum:

• 2-3 yrs. experience of a leadership or management role in a leadership, people management role within an operations and/or risk mitigation environment
• Experience in a role which required delegation, quality assurance and validating work 

Ideal:

• 5 yrs in a banking or risk mitigation role 

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational
• A relevant tertiary qualification in Banking

Qualifications (Ideal or Preferred)

• A relevant tertiary qualification in Business Management

Knowledge

Minimum:

• Sound knowledge of the risk mitigation environment including relevant legislation and regulations
• Understanding of the impact of credit bureau scores 
• Principles of customer service
• Acquiring knowledge (merchant processes etc.) and the merchant environment
• Customer Relationship Management 
• Stakeholder relationship engagement and management
• Responsibility for delivery in a fast moving environment
• People management practices
• Business acumen

Ideal:

• Capitec Bank products, systems and processes relevant to Merchant Services Operations, including multiple systems and processes.

Skills

• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Interpersonal & Relationship management Skills
• Planning, organising and coordination skills
• Attention to Detail