Team Leader: - Unsecured Loans (Contact Centre) at iMasFinance

Overview:

• We are seeking a dynamic and experienced Team Leader in Loans (Secured Loans) at our Digital Sales Contact Centre in Centurion to join our team at iMasFinance. As the Team Leader, you will be responsible for the overall sales effort and effectiveness of the loans team in the Contact Centre. You will pursue sales excellence, work to achieve stakeholders benefits and increase the long-term value of asset financing products by maintaining high levels of individual and team performance, to achieve sales growth and objectives of the iLend Division.

Key Responsibilities:

• Provide input towards digital sales strategy and service standards
• Implement, supervise and execute digital sales strategy through asset financing
• Implement, monitor and achieve Digital Sales Channels strategic objectives
• Analyse statistics on sales performance and standards of the sales team
• Develop and implement plans for the achievement of increased sales (including upselling and cross selling where applicable), optimal service levels, and increase member/customer experience
• Contribute to annual budget planning, monitor expenses, and manage operational budgets within the digital sales environment
• Actively and effectively monitor operational contact centre standards of the team and proactively implement corrective actions
• Lead the measurement, assessment and reporting on the achievement of sales and the quality of the business and recommend interventions where necessary
• Report on all contact centre related indicators and recommend improvements
• Identify and report on process and product improvement opportunities to support the overall improvement of performance, sales and customer experience
• Oversee incoming calls, digital and social media-based leads, member enquiries, turnaround times and compile reports and feedback
• Ensure the successful implementation of departmental processes and business practices that align with legislative requirements
• Assist external and/or internal audit department with information during audit process
• Identify compliance risk, recommend corrective action, implement and monitor corrective actions to minimise compliance risk
• Establish and maintain positive and productive relationships with third parties.
• Develop and maintain effective relationships with internal stakeholders and other divisions to coordinate the delivery of all related services to members/customers
• Manage team performance, employee relations, staff training, development and retention, and ensure full staff complement always

Minimum Requirements:

Qualifications

• Matric with Languages/Accounting/Mathematics (Essential)
• FSCA recognised qualification or certificate (NQF 6) and that is FAIS compliant (Essential)
• Bachelor’s degree or Diploma in Accounting /Commerce /Business Management/Banking /Sales Marketing (Recommended)
• Valid Code B (formerly code 8) driver's license (Essential)
• Computer Literacy (MS Office Suite)

Experience

• 4 years’ operational experience in Financing and Loan Products (Essential)
• 1 to 2 years experience in credit issuing (loans & financing)
• 4 years’ operational experience of Contact Centre (Essential)
• Supervisory or junior management experience (1-2 years)

Knowledge

• Understands Contact Centre Technology and Operations
• Customer experience and service delivery
• Quality assurance & Service Level Management
• Sales/Marketing and Customer Retention processes and procedures
• Exceptional Financing knowledge
• Excellent interpersonal, communication, negotiation, and problem-solving skills
• Sound knowledge of the financial services regulatory environment (FICA, NCA)

Skills

• Verbal, writing and presentation skills
• Negotiation, conflict management and organizing skills
• Computer skills especially Excel
• Manage resources against volume and contact centre data,
• Interpret financial, volume and other contact centre data
• People Management

Deadline:15th March,2026