Job Openings at DHL

Role Outline

• To maintain stock integrity within the warehouse and reconcile all stock differences so as to maintain loss to the Company.

Key Responsibilities

• Ensure a high level of communication is maintained with both internal and external customers
• Be actively involved in and support change initiatives
• Honesty and pride in your job and an eye for detail
• Ensure that product safety, quality and integrity is not compromised
• To rely on systems and physical view of the product to ensure that stock /pallets within the warehouse is data driven .
• To ensure that the inventory controller follow all the procedures of minimising at stock lose and locating stock in the warehouse
• When conducting duties, follow standard operating procedures and safe working practices
• Perform administration tasks according to standard operating procedures
• Be accountable for each and every movement of the products pallets to minimize loose or damage of the products
• Utilize warehouse management systems effectively to support the above tasks
• Investigate and rectify any issues created by replenishment synchronization
• Perform regular audits of key processes including Receiving, Put Away, Pick & Despatch according to agreed schedules and report
• Ensure all equipment used during the course of daily duties is handled correctly and to report any defects to the Section Manager
• Forecasting client request checks with demand requirements to ensure stock availability.
• Coordinating the logistics of purchase orders, stock transfers, deliveries, and processing.
•  Developing and implementing inventory control systems and practices.
•  Manage and control of stock count process
• Run reports and present to various stake holders                

DPDHL Core Competencies & Skills. 

• Maintains effective relationships with customers
• Develops / Delivers high quality / innovative products, services or solutions
• Focuses on customer needs and gains their commitment
• Gains management / colleague support to meet customer needs
• Ensures strategies / plans are aligned and reflect others views
• Develops strategies / plans aligned to broader organizational strategy
• Communicates strategy
• Establishes clear, challenging and achievable objectives
• Aligns resources and the organization within own area of responsibility to achieve objectives
• Regularly reviews and communicates progress against objectives and adjusts as needed
• Champions continuous improvement and innovation
• Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others
• Provides candid / regular feedback
• Supports the development of others
• Inspires others to develop themselves
• Conveys a clear sense of personal goals and values
• Actively seeks feedback to improve performance
• Develops new skills and modifies behaviours based on feedback
• Takes personal responsibility for career and development
• Achievement of operational performance as defined by customer contract and KPI's
• Resolution of queries to orders and waybills
• Perform administrative tasks in line with the Standard Operating Procedures and safe working practices
• High level of communication
• De-briefing of drivers on return from deliveries
• Ability to work under pressure

Skills/Experience                      

• Achievement of operational performance as defined by customer contract and KPI's
• Resolution of queries to orders and waybills
• Perform administrative tasks in line with the Standard Operating Procedures and safe working practices
• High level of communication
• De-briefing of drivers on return from deliveries
• Ability to work under pressure                                                                                                                                        

Qualifications

• Matric / Grade 12 Certificate
• 1 -2 years experience in a similar role
• Computer literate (Excel, Word , outlook, Pride and WMOS)
• Advanced SAP Knowledge

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Job Requirements

• Adhere to budget as per agreement between DHL and Clients
• Effective Management and Leadership of the Operations Team
• Team Building Moral and Management
• Management of casuals and the casual account
• Consistently achieve established key performance indicators for productivity, accuracy and housekeeping
• Ensure correct number of staff allocated to the various operational teams and monitoring thereof
• Ensuring excellent presentation of stock to inspectors / customers
• Timeous clearing of production lines                                                                                                                            

Functional Competencies

• Must have good knowledge of all admin processes
• Must have a high level of understanding of all machinery, equipment and vehicles on site
• Open communication - positive work environment and feedback - manage team dynamics
• Develop relationships - maintain a positive environment and work ethic
• Understand and focus on customer requirements
• Solves problems and initiate solutions
• Embrace the change process and come up with innovative ideas

Experience

• 4-5 Years experience in a Logistics and Warehouse environment
• Excellent Organizational skills
• Ability to work well under pressure
• Excellent communication skills, written and verbal
• Excellent interpersonal, leadership, motivation and planning skills
• Knowledge of health and safety requirements
• Computer Literacy
• Working knowledge of vehicles and MHE
• Team player / Customer focused

Requirements

• Matric                                                                                                                                                                     
• Tertiary qualification (Logistics / business)-desirerable
• 4-year experience in a similar role and environment                                                    

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Job Purpose:

• To co-ordinate, control, plan and manage all aspects within the export procedure. The export controller is a vital link within the supply chain process and must have extensive knowledge on both local and destination requirements.    

In this Ocean Freight Export Controller position

• To arrange bookings based on customer requirements with various nominated third parties to ensure customer needs are met
• To process customer documentation within a required timeframe in accordance to third party and local requirements i.e. customs, shipping lines 
• To co-ordinate movement of cargo within required/stipulated time frames in order to meet customer needs
• To manage and monitor all parties within the supply chain
• To develop and maintain relationships with suppliers and customers
• Support Operations Supervisor with the implementation of new/change of systems, directives and distribution of information to staff
• Build and maintain relationships
• Book shipment with shipping line / co-loader based on customer SLI
• Register shipment on internal system
• Arrange customs clearance based on customer documentation
• Arrange collection / packing of customer cargo
• Supply shipping line with bill of lading instructions
• Produce cargo dues through portent
• Send SOB / Pre alerts to customer / destination offices
• Disposal of documents
• Invoice shipment based on estimate or rate agreements
• To produce thorough and accurate documentation ensuring customer satisfaction and compliance to regulations
• Supply estimates on customer request
• To participate within the department with regards to industry or regulation changes
• Customs rules and regulations
• Country rules and regulations local and destination
• Hazardous Process 

Now, here is what we need from you!

• Experience:Minimum 3-5 years related working experience
• Regulation knowledge – SARS, road transport
• Cargowise experience
• Customer focused
• Microsoft Office applications
• Communication skills – written and spoken
• Interpersonal skills
• Influencing skills
• Negotiation skills
• Planning and organizing skills
• Education: Matric, Preferable tertiary education including diploma an advantage
   

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Role Outline

• Support to implement Business Intelligence, Data Analysis & Analytics plans to identify business intelligence, reporting, and data analysis needs and provide data that is accurate, congruent, reliable and in line with overall business objectives and needs, Group guidelines and policies.

Key Responsibilities

• Analyse business intelligence data from various sources to inform business and product decisions.
• Manage internal and external data sets and conduct respective management reporting.
• Research operational issues and ensure the application of Business Intelligence (BI) Data Analysis & Analytics to enhance business decision-making capabilities.
• Track escalated issues from operations and coordinate with other stakeholders to improve operational efficiency.
• Assist in monitoring daily trends to identify patterns in recorded data and support the development of predictive, real-time model-based insights for decision-making.
• Communicate information effectively to senior management, conveying technical information to non-technical audiences.
• Implement best practices for BI, data warehousing, and data governance, providing inputs affecting the functional area of responsibility.
• Provide input on standards, policies, and procedures for the form, structure, and attributes of BI tools and systems.
• Support and develop IT digitalization projects, resulting in cost reductions and business improvements.
• Assist in implementing policies and procedures for collating and analysing data, developing new data analysis processes, and assessing analytics on an ongoing basis.

Key Relationships and Focus

• Internal IT Team and Colleagues.
• Support and interact within existing team.
• Business / Operational Stakeholders.
• Build relationship to achieve dual requirements.
• External Vendors.
• Build relationships and understand customer and key.
• Customer.
• Address task-related issues appropriately.

Performance Indicators

• Projects on time and on budget.
• Projects reported properly on global tools.

Qualifications & Experience

• University Degree Level is essential.
• More than 2 years of Project Data Analytics experience is desirable.
• Proficiency in Microsoft Office tools including Excel, Word, PowerPoint, MS Project / JIRA / Project Place and MS SharePoint.
• Proficiency in programming languages (SQL, Azure, Python, PowerBI).
• Stakeholder Management.
• Database Administration.
• Data Visualization.
• Data Cleansing.
• Data Mining.

Other Requirements

• Work independently with general supervision.
• Knowledge of logistics, warehouse, and transport activities.
• Support end-users on digitalization projects by preparing flow documentation and user manuals.
• Assist in all operational process improvements in both warehouse and transport.
• Create comprehensive project and end-user documentation.
• Identify process improvements in WMS (Warehouse Management System) and TMS (Transport Management System).

DPDHL Core Competencies & Skills

• Maintains effective relationships with customers.
• Develops and delivers high quality / innovative products, services, or solutions.
• Focuses on customer needs and gains their commitment.
• Gains management / colleague support to meet customer needs.
• Ensures strategies / plans are aligned and reflect others’ views.
• Develops strategies / plans aligned to broader organizational strategy.
• Communicates strategy.
• Establishes clear, challenging, and achievable objectives.
• Aligns resources and the organization within own area of responsibility to achieve objectives.
• Regularly reviews and communicates progress against objectives and adjusts as needed.
• Champions continuous improvement and innovation.
• Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others.
• Provides employees, colleagues, and business partners with candid and regular feedback.
• Provides employees with development opportunities.
• Supports employees with career opportunities.
• Inspires others to develop themselves.
• Conveys a clear sense of personal goals and values.
• Actively seeks feedback to improve performance.
• Develops new skills and modifies behaviours based on feedback.
• Takes personal responsibility for career and development.

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• This 12-month internship programme is designed to provide hands-on experience within one of the world's leading logistics companies. You'll gain practical exposure, develop valuable workplace skills and build a strong foundation for your future career.

What You'll Gain

• Practical, hands-on experience within Operations and Customer Service
• Exposure to a global business environment
• Structured learning and development opportunities
• Mentorship and coaching from experienced DHL professionals
• Career-readiness and workplace skills development
• A supportive, inclusive and high-performance culture
• Monthly living allowance/stipend
• The opportunity to build your professional network and future career

Who We're Looking For

You could be the perfect candidate if you:

• Are between 18 and 25 years old
• Have recently completed Grade 12/Matric
• Have a post-matric qualification (Certificate, Diploma or equivalent)
• Have no prior work experience
• Have good communication skills in English (written and verbal)
• Possess strong interpersonal and customer service skills
• Demonstrate good numerical ability
• Have intermediate computer and MS Office skills
• Are eager to learn, grow and contribute
• Have not previously participated in the YES Programme

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• We are looking for a highly organized and customer-focused Stops Compliance Agent to join our Customs team. Responsible for liaison with Customs authorities and Other Government Authorities (OGA) for processing of any additional paperwork, thus ensuring timeous release of shipments detained for OGA or stopped for physical examination or desk audit.

What you’ll own

• Serve as the primary liaison between DHL and the Customs Authorities, managing daily Customs-related escalations across multiple divisions.
• Ensure all inbound shipments are processed in full compliance with national Customs regulations, DHL Global SOPs, and ISO standards.
• Analyse Customs EDI responses and take prompt corrective action to resolve complex shipment detentions and Customs queries.
• Maintain proactive communication with customers regarding detained or stopped shipments, ensuring exceptional customer service and timely updates.
• Accurately calculate, communicate, collect, and process all applicable Customs penalties and related charges.
• Prepare and distribute daily productivity and performance reports, providing stakeholders with visibility of priority and high-risk cases.
• Manage the complete lifecycle of Customs stop cases, from case creation and verification through to final release and closure.
• Coordinate manual shipment releases with the ACA team to ensure seamless movement of shipments through the DHL network.
• Maintain accurate and up-to-date system records, ensuring shipment information is captured correctly and reflects the current status.
• Raise GEMA First Time Right (FTR) cases for all identified non-compliance incidents and coordinate daily with the Johannesburg and Cape Town Bond Stores.
• Manage outstanding and unresolved cases by coordinating deposits into the Government State Warehouse (GSWH) and ensuring all abandonment or UG documentation is submitted and uploaded for finalisation.
• Promote a culture of quality by ensuring every customer interaction delivers a first-time resolution and exceeds customer expectations.
• Maintain daily customer contacts, submissions, and system update for all OGA detains and customs stopped shipments

What we are looking for

• Matric or Diploma in related field
• Minimum of 2-3 years’ experience within customs stops role and OGA role in a Logistics industry.
• Knowledge of framing entries and adjustments would be an advantage.
• Stops/compliance background experience.
• Knowledge on how to interpret Customs responses and must have knowledge with Voucher of Corrections.
• Knowledge of high values stops
• Strong knowledge of Customs clearance processes and regulatory requirements.

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Job Purpose:

• Legal support to DHL Business, focusing on freight forwarding.  The role will require supporting a global team in a challenging multi-jurisdictional project engineering environment to ensure robust legal guidance as well as implementing legal processes and procedures to identify and mitigate legal risks and protect DHL's legal and business interests in line with business needs, established legal framework, standards, approval guidances, applicable laws and regulations

Your tasks:

• Contract reviews within a complex freight forwarding environment
• Giving legal advice in a multi-jurisdictional Business
• Balance legal guidance and operational considerations when supporting the Business
• Advise and counsel functional or operational part of the Business  to ensure proposed business activities, policies, practices and transactions comply with internal policies as well as relevant laws and regulations
• Prepare legal contracts, letters of agreement, and other documents related to trade, commercial, financial, and operational matters – in particular negotiating contracts with global DHL’s customers - to protect organization’s legal and business interests
• Supporting with claims made against the company including advising the Business and supporting with resolution of the claims.
• Prepare materials for external legal counsel and liaise with them so that they are well-prepared to represent the organization in legal proceedings.
• Legal research & document drafting, contract negotiation & administration and legal records management
• Analyze and applying legal rules and regulations in a multi-jurisdictional context

Your profile:

• Bachelor’s Degree or equivalent experience/qualification
• 4+ years of legal practice either within commercial law firm or in house legal department;
• Experience with contracts from Logistics, Construction, Engineering, Oil & Gas industry would be a great advantage
• Skilled in drafting, reviewing, and negotiating complex contracts in a commercial, pragmatic manner.
• Excellent communication skills with the ability to advise and influence at senior management level.
• Proven ability to manage competing priorities, work autonomously, and deliver under pressure.
• Demonstrates leadership qualities and experience mentoring or managing legal professionals.
• Commercially minded, decisive, and solutions-oriented, with integrity and professionalism at the core of your work.

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• We are looking for a Legal Counsel to join our Sub-Saharan Africa (SSA) Legal team, providing strategic legal support across Southern Anglophone Africa. This is an exciting opportunity to partner with senior business leaders, influence commercial decisions, and help shape legal strategy across a dynamic international business.
• Reporting to the Head of Legal SSA, you will provide legal advice to DHL Express operations in South Africa, Botswana, Namibia, Eswatini, Lesotho, Malawi, Zimbabwe, Zambia, and our agent in St Helena, while also supporting regional SSA initiatives and cross-functional projects.
• If you enjoy solving complex legal challenges, working closely with the business, and operating in a fast-paced international environment, we'd love to hear from you.

Key Tasks:

• Provide commercially focused legal advice across a broad range of business, operational and regulatory matters.
• Draft, review and negotiate commercial contracts and other legal documentation.
• Identify legal risks and develop practical solutions that protect the business while enabling commercial growth.
• Advise on competition law, compliance, data protection and corporate governance matters.
• Support regional marketing, sales and strategic initiatives by providing timely legal guidance.
• Manage external legal counsel across multiple jurisdictions, including litigation, employment, corporate, regulatory and commercial matters.
• Monitor legislative and regulatory developments across the region and communicate business impacts.
• Deliver legal training and guidance to internal stakeholders to improve legal awareness and reduce business risk.
• Build strong relationships with business leaders and become a trusted legal adviser across the organization.
• Prepare legal reports, maintain oversight of regional legal matters and support wider Legal team initiatives.

What you'll bring

• Bachelor's Degree in Law from a reputable university
• Admission to practice law in a relevant jurisdiction.
• Fluency in English, both written and spoken, French would be a great advantage
• At least 8 years of post-qualification experience gained in a leading law firm, multinational organization or corporate legal department.
• Strong experience in commercial contracts, corporate law and regulatory matters.
• Sound knowledge of competition law, compliance and data protection.
• Excellent commercial judgement and the ability to balance legal risk with business objectives.
• Outstanding stakeholder management and relationship-building skills, with confidence working alongside senior executives.
• Excellent drafting, negotiation and communication skills.
• High levels of integrity, professionalism and sound ethical judgement.
• Strong organizational skills with the ability to manage multiple priorities across different jurisdictions.
• A proactive, pragmatic and solution-oriented approach to legal problem solving.

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Job Purpose:

• To safely and accurately move pallets of stock between locations by following instructions from WMS via RF connected devices.               

Key Responsibilities

• To ensure that damages are kept to a minimum.
• Record any non-conformance/incident /damages Immediately.
• Assist with the induction and training of new staff as and when required.
• Complying with company policies and procedures.
• Perform administration tasks in line with SOP.
• Housekeeping
• Health & Safety
• Working in a team environment.
• Working in a safer manner.
• Processing paperwork - as required.
• Working within a physically demanding environment.
• Operating of Mechanical Handling Equipment.
• Perform additional duties as assigned by management.
• Full pallet picking, put away, stock moves and replenishment of stocks.
• Assist with cycle counting & stock counts.
• Clearing of production line.
• Preparing orders and loading /offloading of vehicles and containers as prioritized.
• Timeous and accurate completion of tasks- managing of put-away together with the Receiving, Inventory, & Dispatch Clerk.
• Record the number of pallets moved in a day and daily hand in this spreadsheet to the relevant person.
• Immediately report discrepancies, incidents, non - conformances and damages.
• Timeous and accurate completion of tasks.
• Report any person’s behaviour that may impact on the safety, quality and integrity of the stored product.
• Always wear the Company uniform with pride, ensuring that the uniform is clean and presentable.
• Perform administration tasks in line with SOP.
• Partake in the stock count process.
• Logistics and warehouse experience.
• Product Knowledge.
• Divisional Experience.
• Understanding the product specifications when performing racking and bulk staking.                                                                                                                 

Experience                                                                                                           

• +/- 3years Logistics / Warehousing experience
• Accurate data capturing                                                                                                                                                  
• Attention to detail                                                                                                                                                                                
• Good written and communication skills                                                                                               
• Enforcement of Health and Safety procedures and identify hazards                                    
• Achieve work targets and is willing to take on additional roles / responsibilities
• Ability to work under pressure                                                                                                
• SAP system Knowledge and Experience

Requirements

• Matric                                                                                                                                                                     
• Valid Reach Truck License
• 3-year experience in a similar role and environment                     

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Role Outline

• To establish and maintain strong governance frameworks while fostering effective relationships with internal stakeholders, clients, and regulatory bodies. Support the Customer Service Organisation’s vision and strategic objectives through the First Choice methodology by implementing and sustaining a world-class Quality Management System (QMS). 
• Ensure ongoing compliance with ISO 9001, ISO 22716, and ISO 13485 standards, driving operational excellence, regulatory adherence, and continuous improvement across all processes.

Key Responsibilities

• Apply procedures, tools and methods that are consistent with the DHL strategy
• Through ongoing collaboration with colleagues and management, ensure that policies and procedures are developed, implemented, and continuously improved to align with evolving stakeholder requirements.
• Drive adherence across all Business Units and Functions, ensuring full compliance with established standards, policies, and Procedures. 
• To establish a business partnership through advising and supporting colleagues and management on matters which have an influence on the operational procedures of the business. 
• Manage the training and implementation of operational procedures, so that managers and supervisors are suitably equipped to maximize the business unit’s knowledge capacity
• Ensure that all personnel are trained in GDP and applicable quality standards 
• Actively support management through objective and professional input with the writing and implementation of standard  operating procedures 
• Identify where similar processes exist across operations and align them to a single best practice 
• Proactively respond to evolving operational requirements by developing and implementing innovative processes that enhance organizational knowledge 
• Maintain and enforce standard processes and internal control mechanisms to proactively identify and minimise risks
• Establish and sustain a document control system in line with QMS requirements to ensure proper version control, approval,  and distribution of documents
• Coordinate and manage change control processes, ensuring all changes are properly documented, assessed for risk, and formally approved prior to implementation
• Ensure that all validations and calibrations are conducted in line with client requirements and agreed standards
• Oversee the compilation, review, and approval of deviation reports to ensure proper documentation and resolution of non-conformities within timelines 
• Control documents for all processes implemented and ensure that they are kept on file as quality records 
• Review and update the training matrix to ensure alignment with operational needs and competency requirements
• Conduct internal audits and ensure an audit programme is in place to verify that processes are effectively implemented, employees are adequately trained, and procedures are consistently followed by all stakeholders 
• Support external audit activities by collating required documentation and coordinating with relevant departments to ensure successful audit outcomes 
• Drive continuous quality improvement by ensuring that Corrective and Preventive Actions (CAPAs) are effectively developed, implemented, and monitored. 
• Liase closely with Client Quality Assurance Lead and DHL Quality and Regulatory Assurance Lead 
• Prepare and submit weekly and monthly progress reports on Change Control, CAPA, and deviation management activities. 
• Ensure involvement in any decision to quarantine or dispose of returned, rejected or falsified products 
• Review and verify all relevant documentation to ensure compliance prior to the formal release of final products for  distribution. 
• Ensure that the processes needed for the Quality Management System are established, implemented, and maintained
• Reporting to Management on Quality Management System performance and any need for improvement. 
• Ensuring awareness of customer and quality requirements throughout the organisation 
• Functioning as liaison with internal and external parties( Third Party Contractors, Clients and Customers) on matters relating to the Quality Management 
• Collaborate with relevant stakeholders to ensure compliance with applicable legislation and operational requirements
• Conform and promote awareness to staff on ISO 9001, ISO 22716, ISO 13485 and regulatory requirements associated with the QMS.     

PDHL Core Competencies & Skills.  

• Maintains effective relationships with customers
• Develops / Delivers high quality / innovative products, services or solutions
• Focuses on customer needs and gains their commitment
• Gains management / colleague support to meet customer needs
• Ensures strategies / plans are aligned and reflect others views
• Develops strategies / plans aligned to broader organizational strategy
• Communicates strategy
• Establishes clear, challenging and achievable objectives
• Aligns resources and the organization within own area of responsibility to achieve objectives
• Regularly reviews and communicates progress against objectives and adjusts as needed
• Champions continuous improvement and innovation
• Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others
• Provides candid / regular feedback
• Supports the development of others
• Inspires others to develop themselves
• Conveys a clear sense of personal goals and values
• Actively seeks feedback to improve performance
• Develops new skills and modifies behaviours based on feedback
• Takes personal responsibility for career and development

Skills/Experience

• An understanding of Logistical Supply Chain Business or production environment of FMCGs, Knowledge of operational processes and how they link into one another, Expert proficiency in the MS Office suite of applications, Ability to accurately analyse information 
• Person should have a sound knowledge and understanding of a PC and the inherent controls. Proficiency in Windows, Excel, Word and Power Point. 
• Excellent interpersonal, leadership, motivation and planning skills 
• Person should know what products are handled by the Company 
• Person needs good understanding of distribution and transport methods 
• Person should be able to enforce health and safety procedures and identify hazards
• Knowledge of clients requirements and customer needs
• Person should have a good understanding of quality as a key value 
• Ability to understand instructions and to accurately carry out instructions - must listen effectively and convey ideas logically 
• React to customers in a courteous and professional manner and maintain at the highest level 
• 3-5 years experience of working in Warehouse/Logistics environment 
• Knowledge of logistics market trends, opportunities and challenges 
• Good analytical and numerical skills Excellent communicator (verbal & written) 
• Excellent organizational & time management skills 

Qualifications

• Matric / Grade 12 
• Relevant Degree 
• Proficiency in Windows, Excel, Word and Power Point.