Junior IT Data Analyst at DHL

Role Outline

• Support to implement Business Intelligence, Data Analysis & Analytics plans to identify business intelligence, reporting, and data analysis needs and provide data that is accurate, congruent, reliable and in line with overall business objectives and needs, Group guidelines and policies.

Key Responsibilities

• Analyse business intelligence data from various sources to inform business and product decisions.
• Manage internal and external data sets and conduct respective management reporting.
• Research operational issues and ensure the application of Business Intelligence (BI) Data Analysis & Analytics to enhance business decision-making capabilities.
• Track escalated issues from operations and coordinate with other stakeholders to improve operational efficiency.
• Assist in monitoring daily trends to identify patterns in recorded data and support the development of predictive, real-time model-based insights for decision-making.
• Communicate information effectively to senior management, conveying technical information to non-technical audiences.
• Implement best practices for BI, data warehousing, and data governance, providing inputs affecting the functional area of responsibility.
• Provide input on standards, policies, and procedures for the form, structure, and attributes of BI tools and systems.
• Support and develop IT digitalization projects, resulting in cost reductions and business improvements.
• Assist in implementing policies and procedures for collating and analysing data, developing new data analysis processes, and assessing analytics on an ongoing basis.

Key Relationships and Focus

• Internal IT Team and Colleagues.
• Support and interact within existing team.
• Business / Operational Stakeholders.
• Build relationship to achieve dual requirements.
• External Vendors.
• Build relationships and understand customer and key.
• Customer.
• Address task-related issues appropriately.

Performance Indicators

• Projects on time and on budget.
• Projects reported properly on global tools.

Qualifications & Experience

• University Degree Level is essential.
• More than 2 years of Project Data Analytics experience is desirable.
• Proficiency in Microsoft Office tools including Excel, Word, PowerPoint, MS Project / JIRA / Project Place and MS SharePoint.
• Proficiency in programming languages (SQL, Azure, Python, PowerBI).
• Stakeholder Management.
• Database Administration.
• Data Visualization.
• Data Cleansing.
• Data Mining.

Other Requirements

• Work independently with general supervision.
• Knowledge of logistics, warehouse, and transport activities.
• Support end-users on digitalization projects by preparing flow documentation and user manuals.
• Assist in all operational process improvements in both warehouse and transport.
• Create comprehensive project and end-user documentation.
• Identify process improvements in WMS (Warehouse Management System) and TMS (Transport Management System).

DPDHL Core Competencies & Skills

• Maintains effective relationships with customers.
• Develops and delivers high quality / innovative products, services, or solutions.
• Focuses on customer needs and gains their commitment.
• Gains management / colleague support to meet customer needs.
• Ensures strategies / plans are aligned and reflect others’ views.
• Develops strategies / plans aligned to broader organizational strategy.
• Communicates strategy.
• Establishes clear, challenging, and achievable objectives.
• Aligns resources and the organization within own area of responsibility to achieve objectives.
• Regularly reviews and communicates progress against objectives and adjusts as needed.
• Champions continuous improvement and innovation.
• Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others.
• Provides employees, colleagues, and business partners with candid and regular feedback.
• Provides employees with development opportunities.
• Supports employees with career opportunities.
• Inspires others to develop themselves.
• Conveys a clear sense of personal goals and values.
• Actively seeks feedback to improve performance.
• Develops new skills and modifies behaviours based on feedback.
• Takes personal responsibility for career and development.