Team Manager: Claims Investigations - Centurion at Momentum Metropolitan Holdings Limited

Requirements

• Matric is essential.
• Insurance experience in both personal and commercial lines insurance for at least 5 years of which 3 years were in aleadership position within the investigations department.
• Leadership, management, or Insurance related studies will be beneficial.
• Experience with People and workflow management essential.

Duties & Responsibilities

• Manages daily operational delivery within the investigations area.
• Allocate and review claims allocated to investigators.
• Meet the minimum performance requirements and manage operational expenses.
• Conduct final interviews on problematic claims.
• Handle complaint/queries arising from claims validations or outcome of claims han dled by investigator.
• Report monthly on progress, successes, and failures of the team to stakeholders.
• Enhance service delivery within the claims department.
• Identify and report all risks identified that may impact the department or the company in general.
• Manage employee wellbeing and morale and other people management processes ( such as Recruitment, Performanceand Talent management).
• Accountable for management of work volumes and workflow.
• Establish and maintain relationships with both internal and external stakeholders.
• Effectively build, maintain, and manage relationships with clients, brokers, service providers and business partners.
• Can take accountability for the implementation of an operational project.
• Extensive experience in day to day management.
• Identifies, proposes solutions and actions to workflow trends.
• Contribute to the optimizing of work practices and procedures.
• Personal management and effectiveness (Accountable for delivery through own efforts).
• Collaborates effectively with other departments and/or stakeholders to achieve results.
• Individually accountable for managing own time, tasks and output Individually accountable for managing own time, tasks and output quality.
• Makes increased contributions by broadening individual skills. 
• Effective team player. 
• Quality Assurance.
• Adheres to high service and quality standards. 
• Live the Momentum values.