Team Member: Help Desk & Self Service Terminal (Cape Town) X2 at Companies & Intellectual Property Commission

Job Purpose: 

• To provide guidance and assistance to clients visiting the customer service centres and to resolve queries.

Key performance areas:

• To provide guidance and assistance to customers visiting the service centre;
• To make input into operating policies, procedures and guidelines;
• To receive and resolve customer queries;
• To report on performance and identify and escalate performance constraints and any risks;

Requirements

Required minimum education/training:

• Matric or equivalent

Required minimum work experience:

• Entry level: 1-2 years of clerical experience in Private Sector or Government Service; 1 year experience in aspects of companies, co-operatives, close corporations or IP law administration
• Intermediate level: 2-5 years of clerical experience in Private Sector or Government Service; 3 years experience in aspects of companies, co-operatives, close corporations or IP law administration
• Senior level: 5-10 years of clerical experience in Private Sector or Government Service; 5 years experience in aspects of companies, co-operatives, close corporations or IP law administration