Technical Administrator (Table View) at Fidelity Services Group

Overall purpose of the job:

Ensure effective completion of all of all administrative duties pertaining in the area.

Minimum qualifications and experience:

• Grade 12 or equivalent 
• Excellent Verbal and written communication 
• Minimum 2 years experience in admin 
• Computer literate - MS Office 
• Experience with Listener advantageous 

Main duties and Responsibilities:

• Incumbent has to collect quotes for allocated areas
• Check that quotes are on Listener 
• Assign quotes to a technician 
• Prioritize call to optimize travelling times for technicians 
• Schedule jobs efficiently according to capacity and geographic location ( Servicing and Installations)
• Contact clients to schedule appointments and confirm bookings (including telephone technical bookings and control room bookings sheet)
• Assist sales in booking Technicians 
• Voiding of aged jobs and giving pipeline figures of installations
• Assisting JHB in sending job cards 
• BNS and Insurance reports
• Scheduling installations 
• Ensure that all documents are received from OTC are handed to FLM for allocation to technicians 
• Follow up on Top  20, Low Bat and active list 
• Resolve all queries related to scheduling immediately and escalate complications 
• Assist Technicians, loading of Radios
• EHS assistance 
• Technical assistance to clients 
• Follow up on all jobs 
• Ensure Dept. runs efficiently by assisting to relieve in the absence of a team member
• Order, issue and control stock / stock warehouse responsibilities - assist with stock take 
• Assist with technical invoicing 
• Distribution of service and install stock to techs 
• Any Adhoc task requested by Management