Job Vacancies at Fidelity Services Group

Key Performance Areas: (Not totally inclusive)

• Assisting the Finance Team with recons memos, account payable, general office and admin queries.
• Preparing and submitting accrual and reversal journals on a monthly basis.
• Ensuring the completeness of all costs (Costs are captured in the relevant month)
• Preparing and processing journals and assisting with month end processes.
• Assisting with MOS reviews on a regular basis, ensuring that accurate and timeous processing of all accounts.
• Scrutinizing the general ledger accounts to ensure the accuracy thereof.
• Assisting the Accountant with weekly reports due to Head Office i.e. (Transport, Payroll, Claims, Price Increases, Credit Control etc.)
• Ensuring alignment between cost management systems and SAP.
• Identify and implement best practice relating to project accounting and financial control.
• Ensuring the adherence to departmental and companywide accounting policies and procedures.
• Supervising and monitoring cashbook, petty cash and creditors functions.
• Use of knowledge and expertise to introduce new systems, policies and procedures by which he/she will enhances the effectiveness of the positions / team / projects.
• Route costings and cost profit analysis’
• Ad hoc accounting / admin related tasks as and when required.

Skills required:

• Minimum matric (Associated qualifications-advantage)
• Project management and billing experience advantageous
• Working towards obtaining CIMA or CASA qualification. Financial Degree will be considered advantageous.
• 4-7 years general Bookkeeping or Accounting experience.
• Experience in the security or service-related industry Strong planning, leadership and organisational skills as well as good interpersonal and communication skills are essential.
• In depth knowledge of the General Ledger accounts and reconciliation thereof.
• Computer literacy in Microsoft office with advanced Excel skills.
• Numerical accuracy and attention to detail required.
• Strong administration and organizational skills.
• Ability to work under pressure and meet tight reporting deadlines.
• SAP experience essential

Other personality attributes:

• Must be a hard worker and be able to meet deadlines.
• Must have good interpersonal skills.
• Must be able to clearly communicate at senior levels.

Core competencies:

• Customer focus.
• Communication skills.
• Self-development.

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Overall purpose of the job: 

To complete hardware installations to the highest quality and within the required timelines.

Duties & Responsibilities:

• Complete hardware installations to the highest quality and within the required timelines
• Repair, Maintain and Installation of Tracking Systems
• Offer product support onsite and remotely
• Dealing with technical and client queries
• Assist with technical evaluations and repairs
• Management of stock and tool of trade vehicle
• Providing comprehensive feedback to internal role player

Minimum qualifications and experience:

• Matric
• Driver’s license (code B),
• Trade test in motor electrical electronics or similar preferred,
• Auto-electricians qualification advantageous,
• At least 3 years’ experience in the fitment of vehicle tracking equipment

Attributes:

• Action orientated
• Good fault finding skills
• Attention to detail
• Problem Solving

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Main purpose of job:  

• Source and sell armed monitoring and armed response agreements to potential new customers 
• Source and sell new and alarm system upgrades, additions to alarm systems, CCTV systems, electric fences to potential customers 
• Achieve and exceed monthly sales targets for new customers and hardware sales 

Qualification & experience: 

• Previous sales experience, with proven track record in sales preferably capital goods sales (not FMCG) 
• Knowledge of intruder detection equipment such as IDS, DSC alarm systems is advantageous 
• Matric or equivalent 

Job requirements & other attributes: 

• Self-motivated and energetic 
• Selling skills 
• Good organisational and time management skills 
• Excellent communication (written & verbal), presentation and negotiation skills 
• Computer Literate (MS Office, Email and Internet) 
• Presentable and of sober habits 
• Valid driver’s licence (Compulsory)
• Own reliable vehicle (Compulsory)
• PSIRA Grade C (Advantageous)
• Hunter for new business 
• Aptitude for electronic and technical equipment (alarms and alarm monitoring platforms) 

Duties:  

• Generate and close self-sourced deals 
• Follow up on all leads received internally and via telesales  
• Sell security solutions to new and existing clients 
• Create solid & long-standing relationships with estate agents, builders, architects etc. 
• Daily, weekly and monthly reporting 
• Motivated to achieve and exceed sale targets 
• Maintain all administrative duties pertaining to sales 

Performance Standards  

• Achieve both targets for revenue sales & for new clients 
• Maintain a high standard of relationship with existing Estate clients 
• Ensure that all leads and quotes are followed up on time 

Competencies (Technical & Behavioural) 

• Drive for results 
• Action oriented 
• Customer focus 
• Perseverance 
• Functional/Technical skills
• Problem solving
• Technical Learning 
• Assertive 
• Sense of urgency  
• Adaptable  

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Duties & Responsibilities:

• Selling multiple Fidelity ADT products and dialling various lead lists “cold calling”
• Manage large amounts of outbound calls in a timely manner
• Handling and overcoming client objections, focussing on Opening, Closing, Telephone Etiquette etc.
• Achieving daily and monthly sales conversions (must ask all clients for a referral lead)
• Achieving daily Talk time & Number of Dials per day
• Capturing large amounts of manual applications/sales in a timely manner
• Verifying details and product with all applicants
• Accurate scheduling of fitments/appointments
• Liaising with clients via e-mail and phone
• Achieving a minimum QA (Compliance & Quality Assurance)
• Adherence to both Outbound/Inbound call centre “scripts
• Seize opportunities to upsell products when they arise.
• Build sustainable relationships and engage customers by going the extra mile.

Minimum qualifications and experience:

• Matric / Grade 12
• 5 years+ experience in a Sales Outbound/Inbound call centre (telematics experience compulsory),
• Proven track record of an Outbound/Inbound Sales Call Centre position
• Must be flexible to work/be available on weekends and after hours if necessary.
• 1 Saturday per month is compulsory.

Attributes:

• Target Driven
• Ability to multi-task, set priorities and manage time effectively
• Strong Computer literacy
• Attention to detail
• Ability to manage relationships between and within different departments
• Ability to work under pressure and under stressful conditions.
• Team Player: Working with others independently to attain both individual and team objectives/targets
• Effective written communications skills / Good spelling and grammar skills
• Proficient typing and excellent proofreading skills
• Time management skills
• Punctual
• Self-motivated

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Overall purpose of the job:

Ensure effective completion of all of all administrative duties pertaining in the area.

Minimum qualifications and experience:

• Grade 12 or equivalent 
• Excellent Verbal and written communication 
• Minimum 2 years experience in admin 
• Computer literate - MS Office 
• Experience with Listener advantageous 

Main duties and Responsibilities:

• Incumbent has to collect quotes for allocated areas
• Check that quotes are on Listener 
• Assign quotes to a technician 
• Prioritize call to optimize travelling times for technicians 
• Schedule jobs efficiently according to capacity and geographic location ( Servicing and Installations)
• Contact clients to schedule appointments and confirm bookings (including telephone technical bookings and control room bookings sheet)
• Assist sales in booking Technicians 
• Voiding of aged jobs and giving pipeline figures of installations
• Assisting JHB in sending job cards 
• BNS and Insurance reports
• Scheduling installations 
• Ensure that all documents are received from OTC are handed to FLM for allocation to technicians 
• Follow up on Top  20, Low Bat and active list 
• Resolve all queries related to scheduling immediately and escalate complications 
• Assist Technicians, loading of Radios
• EHS assistance 
• Technical assistance to clients 
• Follow up on all jobs 
• Ensure Dept. runs efficiently by assisting to relieve in the absence of a team member
• Order, issue and control stock / stock warehouse responsibilities - assist with stock take 
• Assist with technical invoicing 
• Distribution of service and install stock to techs 
• Any Adhoc task requested by Management 

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MAIN PURPOSE OF JOB:

Assist and oversee all admin tasks in the branch.

QUALIFICATION & EXPERIENCE:

• Minimum Grade 12
• Minimum 2 years Administration Experience
• Computer Literacy (Excel, MS Word, Outlook)

Responsibilities and Duties:

• Check and liaise with OTC re quotes/contracts loaded
• Checking and follow up on daily/monthly and outstanding leads
• Assist with other Sales related Administration as and when needed
• Assist reps with month end sales commission vs payments received and not yet allocated
• Checking of daily banking and bank statement vs payments received, arranging of transfers to accounts
• Arranging and following up on credit notes
• Sending of monthly/daily invoices and statements
• Assist with age analysis & bad debt cancellations
• Save offers, rate reduction and referral free months processing and dealing with clients
• Technical commission
• Checking and handling of open technical calls on Listener, scheduling of new quotes loaded (including WIP)
• HR function at office (loading of warnings, AOD’s, payroll orders, Monthly Awards, expenses, man powers, resignations, full and finals on HR manage and e-payroll)
• Following up on unpaid debit orders, deceased accounts, closed accounts and incorrect info
• Loading of urgent quotes/contracts when OTC is short staffed
• Daily & monthly sales and OTC stats. Checking of ADDS, CXC and REINSTATEMENT reports, arranging for fixing of errors and transfers to other branches if needed
• Monthly checking of branch clients increases
• Clients queries, walk in, emails and telephonic queries and assisting with switchboard calls
• Monthly, annual recurring orders. Requesting of quotes, RQN and receipting on SAP
• Stock Control of books, documents, groceries, cleaning stock etc
• CAPEX processing
• Liaising with IT with changes to Reps, Techs, processes, reports
• Arranging of functions
• MOS report custodian
• Toolbox talks
• Review slides for branch and meetings
• Disposals and assistance with asset register

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Overall Purpose of the job: 

Install, Repair & Maintain various Security system devices, eg Alarm, CCTV, Access, Intercom, etc for mainly Financial Institution Clients and other sector clients when required

Minimum qualifications and experience:

• Matric or equivalent
• Minimum 5 years’ experience as a Technician maintaining, installing and servicing Alarm, CCTV, Access Control & Intercom systems
• Minimum 5 years’ current experience perpetually working on Hikvision & DSC
• Certification in the above fields will be a great advantage
• Minimum 5 years’ experience in the Financial Institution Environment

Job Requirements & Other Attributes:

• Valid code 08 driver’s licence
• Must be PSIRA registered (minimum - Grade C)
• Attendance of specified training for further certification
• Understanding and Daily Adherence to contractual earnestness clauses
• Acceptance of and agreement to regular Clearance checks including polygraphs
• Excellent verbal communication skills and be able to do report writing
• Be able to read site layouts and do Security Systems installations from Phase 1 – Cabling to Final Phase – Customer Staff Training
• Excellent Fault-Finding skills on all systems
• Build and maintain good relationships with Internal and External Customers
• Serious regard for chain of command reporting

Main duties & Responsibilities:

• Tactical planning for effective and efficient completion to ensure required delivery dates are met
• Management of stock including weekly stock take & replenishment to ensure stock levels do not pass approved minimum stock levels
• Use & Manage incident management system to ensure all jobs completed in the approved, allocated time thus ensuring no overdue jobs
• Communication of job status and ensure necessary updates done on jobs via incident management system as well as daily/weekly/monthly reports
• Quality workmanship and clean place of work
• Manage tools and ensure the right tool is used for the job at hand
• Excellent care of company vehicle and all other company property entrusted to you
• Always dress as per company expectation and policy when on duty
• Timekeeping and ensure effective amount of work completed daily
• Plan to Succeed and Right first time
• Ensure all work is done to a high-quality standard
• Ensure relevant job cards, status reports and all other documents are always completed
• Generate accurate records of tests and acceptance test procedures
• Live reporting on work in progress, activities and results to all relevant parties
• Participation in technical information sessions to ensure skills and knowledge stay current
• Participate in knowledge sharing activities to support a culture of continuous learning and development amongst peers and colleagues
• Assist with product knowledge and related training activities and technical support both in-house and in the field when required
• Ensure deviations are escalated and approved
• Escalate issues fast and efficiently to ensure great service delivery and excellent communication
• Always ensure work performed meets customer & company policy expectations

Core competencies:

• Understand workmanship and quality standards
• Manage and apply work instructions and procedures
• Familiar with application of repairs, assembly & logistic standards, methodologies as well as practices applicable
• Self-disciplined with good time management skills
• Excellent written and verbal communication skills
• Customer focused with excellent attention to detail
• Fully competent on the use of Microsoft Office
• Drivers license and own transport
• Lead by example
• Problem Solving and Troubleshooting

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Overall purpose of the job: 

• Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Understanding customer needs and requirements
• Routing qualified opportunities to the appropriate sales executives for further development and closure

What does an Internal Sales Consultant do?

• An internal sales consultant will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. You must be comfortable making dozens of calls per day, working with existing and new customers, generating interest, qualifying prospects and closing sales.

Duties & Responsibilities:

• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Understand customer needs and requirements
• Cost and quote Clients
• Open Sales order files where needed
• Route qualified opportunities to the appropriate sales consultants for further development and closure
• Close sales and achieve daily, weekly, monthly and quarterly targets
• Research accounts, identify key players and generate interest
• Maintain and expand your database of prospects within your scope
• Team with Sales Consultants to build pipeline and close deals
• Perform effective online discussions on the product and Group offerings
• Source and acquire new business in B2B and SME through an ongoing prospecting plan
• Generate business in the assigned accounts as well as attain new accounts for the business in line with Targets as set from time to time
• Ensure client’s needs and expectations are met by the business
• Regular follow up of orders
• Managing any issues that may arise with both internal and external customers
• Help develop initiatives to increase customer satisfaction and retention
• Ensure works are executed as per company policies and procedure
• Prepares detailed proposals/quotes dependent on each consumer’s requirements

Minimum qualifications and experience:

• Matric / Grade 12
• Relevant qualification/degree advantageous
• Minimum 3 years experience
• Excellent verbal and written communication skills
• Computer Literate (MS Office, Excel, PowerPoint)
• Great Interpersonal Skills
• Prior experience in Telematics advantageous

Attributes:

• Action orientated
• Time Management
• Planning and Organizing
• Attention to detail
• Problem Solving
• Analytical

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Minimum Requirements:

• Clear criminal record
• PSIRA accredited with a minimum Grade C qualification
• Cash In Transit (CIT) certificate
• Firearm competency – with a minimum handgun (for business purposes) qualification
• Knowledge of ATMs
• ATM Custodian experience is advantageous
• Management/ supervisory experience is advantageous   
• Valid drivers license – code B minimum  
• Basic computer skills including Microsoft Office
• Excellent communication skills
• Able to work well under pressure and with minimal supervision

Key Performance Areas (not totally inclusive):

• Execute balancing on ATMs
• Perform on-site balancing and/or spot checks when required
• Ensure all SOPs are adhered to by operational staff and report non-compliance  
• Road marshalling; FOB checks; site and risk inspections to be conducted weekly
• Assisting with daily operational requirements
• Client liaison when required
• Perform additional ad-hoc services when applicable and when requested by Management
• Basic Team Leader functions required
• Full responsibility and accountability for the vehicle i.e. reporting faults, refuelling, operating the various security systems, cleanliness of the vehicle, etc. 
• Ensure security and manage movement of CIT schedules and bulk movements where applicable
• Administration duties; daily roster and reports to be submitted to management
• Training staff on ATMs when requested by management
• Assist the crew to load and offload consignments where needed and/or requested
• Fulfil Custodian duties when requested by Management
• Any additional requests relating to the ATM division when requested by management

Other Personality Attributes and Core Competencies:

• Must be honest and reliable
• Must have good verbal and language abilities
• Must be a team player
• Prepared to go the extra mile
• Possess future leader attributes
• Must be assertive
• Must be self-motivated
• Must be disciplined
• Pay attention to detail
• Prepared to work overtime
• Prepared to Travel
• Self-development
• Communication skills
• Team work

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Key Performance Areas :(not totally inclusive)

• Float checks, 3-way balance (Physical cash, Float book and system total)
• Physical float book confirmation (ensure that the float certificate Issued are the same as the one supplied to the recon department the previous day upon completion of shift)
• Actual balance with the GL of the bank we are dealing with - confirmation needs to be obtained by the regional manager.
• Ensure we check the vault entrance exit process and the OB books to confirm seal number stayed the same without any altering.
• Perform ongoing operational and risk audits at all Fidelity Cash Depots.
• Conduct full audit and review on all branch operational policies and procedures.
• Conduct full audits on vehicles and loading processes.
• Conduct full audit of branch security and equipment.
• Identify and report and resolve all and any new and potential risks identified during audits and visits.

Skills required:

• Minimum Matric Certificate
• PSIRA Registered
• Minimum 10 years operational experience in a supervisory or management role within the CIT and Cash business
• Team Player.
• Own Transport essential.
• Willing to travel.
• Work irregular hours.
• Report Writing.

Personality attributes:

• Highly motivated and enthusiastic
• Alertness
• Punctuality
• Good interpersonal skills
• Ability to work under pressure

Core competencies:

• Good communication skills
• Able to work under pressure

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Overall purpose of the job:

The purpose of the Fire Systems Technician is to install and service Fire Detection and Suppression solutions and the Service and Maintenance thereof. The incumbent’s experience to include, but not limited to, Fire Detection, Gas Suppression and Servicing & Maintenance.

Duties & Responsibilities:

• Ensure neat, correct and timeous installation of fire systems. Installations to be in line with business and industry standards and meet accreditation requirements like FDIA
• Work within the framework of hours quoted per job
• Ensure that all design deviations required due to site constraints or changes are timeously reported to the systems sales engineer
• Be able to identify all fire systems faults and recommend repairs/service required
• Ability to read drawings, and apply compliant solutions
• Understand and manage own deliverables, scope and good time management
• Work effectively with sales, commissioning engineers and Project Manager
• Work and adhere to detailed commissioning plans which identifies the activities needed to successfully install/service, commission and handover sites,
• Proper control over all documents and records of all tests on site to include in handover documents as proof of functional testing. Timeous handing in of all completed job cards.
• Be able to manage an assistant where required.
• Adherence to project and EHS plans;
• Keep forms and records to document daily project activities;
• Monitor the progress, and communicate daily to site client and Fidelity Fire Solutions Project Manager and make adjustments as agreed with Project Manager to ensure the successful completion or projects;
• Ensure quality of work on site to ensure that it meets the project standards and specifications;
• Check stock before deployment to site and when on site in order to ensure everything required is available. This includes managing nay vehicles stock that may be issued.
• Ensure any deviations in required materials is timeously reported to the project manager to allow time for ordering
• Maintaining a good customer relationship with all Commercial Clients whilst on site.
• Overtime work required from time to time

Minimum qualifications and experience:

• At least 5 (five) years’ experience in a similar systems service and installation role within Fire Industry.
• Working knowledge and application of applicable SANS legislation.
• SAQCC registered with minimum of L3 Serviceman and L3 installer certification
• Must be able to commission systems in line with SAQCC legislation
• Experience of carrying out fire risk assessments, audit and due diligence inspections of existing buildings
• Computer Literate (MS Office)
• Reliable transport
• Valid driver’s licence
• Valid passport
• Willing to travel within the borders of South Africa as well as Sub-Saharan Africa and Abroad when required

Skills and Attributes:

• Customer focused
• Confidence
• Excellent communication and presentation skills
• Drive for results / consistent deliverer
• Entrepreneurial
• Business acumen / strategic vision
• Agility
• Accountability
• Collaborative
• Resilience
• Work under pressure in a fast moving growth environment
• Action Oriented
• Priority setting
• Approachability
• Functional / Technical Skills
• Integrity and Trust
• Informing
• Planning