Internal Sales Consultant - Midrand at Fidelity Services Group

Overall purpose of the job: 

• Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Understanding customer needs and requirements
• Routing qualified opportunities to the appropriate sales executives for further development and closure

What does an Internal Sales Consultant do?

• An internal sales consultant will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. You must be comfortable making dozens of calls per day, working with existing and new customers, generating interest, qualifying prospects and closing sales.

Duties & Responsibilities:

• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Understand customer needs and requirements
• Cost and quote Clients
• Open Sales order files where needed
• Route qualified opportunities to the appropriate sales consultants for further development and closure
• Close sales and achieve daily, weekly, monthly and quarterly targets
• Research accounts, identify key players and generate interest
• Maintain and expand your database of prospects within your scope
• Team with Sales Consultants to build pipeline and close deals
• Perform effective online discussions on the product and Group offerings
• Source and acquire new business in B2B and SME through an ongoing prospecting plan
• Generate business in the assigned accounts as well as attain new accounts for the business in line with Targets as set from time to time
• Ensure client’s needs and expectations are met by the business
• Regular follow up of orders
• Managing any issues that may arise with both internal and external customers
• Help develop initiatives to increase customer satisfaction and retention
• Ensure works are executed as per company policies and procedure
• Prepares detailed proposals/quotes dependent on each consumer’s requirements

Minimum qualifications and experience:

• Matric / Grade 12
• Relevant qualification/degree advantageous
• Minimum 3 years experience
• Excellent verbal and written communication skills
• Computer Literate (MS Office, Excel, PowerPoint)
• Great Interpersonal Skills
• Prior experience in Telematics advantageous

Attributes:

• Action orientated
• Time Management
• Planning and Organizing
• Attention to detail
• Problem Solving
• Analytical