Technical Assistant - South at Fidelity Services Group

Qualification & experience:

• Minimum Grade 10 or equivalent qualification
• Minimum 2 years’ experience as a Wireman
• Practical electrical/electronic knowledge advantageous

Job requirements & other attributes:

• PSIRA registered (Grade E) advantageous
• Proven ability to work under pressure and show attention to detail
• Knowledge of programming.

Duties:

Duties – Technical:

• Assist technician with installations of alarm and security equipment
• Assist technician by removing old equipment from clients’ premises
• Assist by running new cables, applying glue, drill holes, mount detectors, panels, contacts, lights, etc.
• Inform technician of any shortfalls or limitations of the equipment and tools
• Inform technician of cabling required for an installation
• Assist technician with user functions and be able to do a handover
• Clean vehicles and premises after an installation

Duties - Performance Standards:

• Ensure that tasks are completed neatly and carefully
• Ensure that equipment is removed before leaving premises
• Ensure that work is done within the prescribed ADT standards
• Ensure that technicians are informed of any equipment required prior to installation
• Ensure that the technician is informed timeoulsy of any equipment required
• Ensure that you have sufficient cabling to complete an installation
• Ensure vehicles and sites are clean upon completion of an installation

Internal clients:

• Installations staff
• Service Staff
• CAD
• Call Centre
• Technical Trainer

External clients:

• Suppliers
• Sub-contractors

Competencies (Technical & Behavioural)

• Time management
• Action Oriented
• Customer Focus
• Functional / Technical skills
• Planning
• Interpersonal savvy
• Problem solving
• Informing