Latest Vacancies at Fidelity Services Group

Minimum Requirements:

• Minimum Matric Certificate
• Working knowledge of the SAP system would an advantage.
• Proficiency in MS Word, PowerPoint and especially Excel is essential.
• Must be fluent in English and Afrikaans.
• Must have own transport.

Key Performance Areas: (not totally inclusive):

• Vendor | Statement | Invoice - Discrepancies follow up - daily
• Filing/Sorting of invoices and recons
• Supplier Documentation – all inclusive
• Prepare monthly accrual journals and processing thereof.
• Daily/Weekly/Monthly cash outflows
• Petty cash and cash book related invoices/payments
• Reports – All inclusive
• Perform supplier reconciliations in preparing requisitions for payments.
• Reconcile purchase orders to invoices.
• Ensure invoices are accurately captured on Sap and Keyfleet daily.
• Receive and check all payment requisitions in accordance with Fidelity’s policies and procedures.
• Load payments on the online banking system.
• Ensure that the banking details on supplier invoices match that of the creditor being paid.
• Respond to all queries relating to payments.
• Perform monthly supplier reconciliations to support all payments to approved suppliers.
• Deal with queries from creditors and staff regarding payments.
• Load new creditors on the Sap system
• Provide monthly creditors age analysis for review.
• Adhoc duties as and when assigned

Other Personality Attributes:

• Numerical accuracy.
• High methodical working methods are required.
• Strong interpersonal and communication skills.
• Ability to liaise professionally with personnel at all levels.
• Ability to work without supervision and under pressure.
• Ability to meet strict deadlines.
• Organizational skills.
• Administration skills.

Core Competencies:

• Self-development
• Communication skills
• Accounts focus
• Teamwork

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QUALIFICATION & EXPERIENCE:

• Minimum Grade 12 / Standard 10
• Previous supervisory experience
• PSIRA registered (Grade A or B)

JOB REQUIREMENTS & OTHER ATTRIBUTES:

• Computer Literate (Basic MS Office) will be an advantage
• Valid driver’s licence
• Sound knowledge of FADT disciplinary procedures
• Clean Disciplinary record 
• Min. 3 years experience in the capacity

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Qualification & experience:

• Minimum Grade 10 or equivalent qualification
• Minimum 2 years’ experience as a Wireman
• Practical electrical/electronic knowledge advantageous

Job requirements & other attributes:

• PSIRA registered (Grade E) advantageous
• Proven ability to work under pressure and show attention to detail
• Knowledge of programming.

Duties:

Duties – Technical:

• Assist technician with installations of alarm and security equipment
• Assist technician by removing old equipment from clients’ premises
• Assist by running new cables, applying glue, drill holes, mount detectors, panels, contacts, lights, etc.
• Inform technician of any shortfalls or limitations of the equipment and tools
• Inform technician of cabling required for an installation
• Assist technician with user functions and be able to do a handover
• Clean vehicles and premises after an installation

Duties - Performance Standards:

• Ensure that tasks are completed neatly and carefully
• Ensure that equipment is removed before leaving premises
• Ensure that work is done within the prescribed ADT standards
• Ensure that technicians are informed of any equipment required prior to installation
• Ensure that the technician is informed timeoulsy of any equipment required
• Ensure that you have sufficient cabling to complete an installation
• Ensure vehicles and sites are clean upon completion of an installation

Internal clients:

• Installations staff
• Service Staff
• CAD
• Call Centre
• Technical Trainer

External clients:

• Suppliers
• Sub-contractors

Competencies (Technical & Behavioural)

• Time management
• Action Oriented
• Customer Focus
• Functional / Technical skills
• Planning
• Interpersonal savvy
• Problem solving
• Informing

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Overall purpose of the job:  

The role of a sales administrator is to deal with incoming customer enquiries and assisting the sales force with daily sales administration activities and loading of job cards on the Installation portal for technicians. Also, to assist clients with Certificates and Login details when required.

Duties & Responsibilities:

• Processing a high volume of sales orders and ensuring correct capturing in the system
• Check prices and ensure contracts are up to date
• Supporting the sales force with general operations to help reach the team’s objectives
• Taking phone calls from customers
• Communicate internally important feedback from customers.
• Assist with general administration duties for sales staff
• Dealing with and responding to high volumes of emails
• Deliver a comprehensive service to enquiring customers either directly or through a team of customer service agents
• Communicating courteously with customers by telephone, email, letter and face-to-face
• Handling customer complaints or any major incidents.
• Keeping accurate records of discussions or correspondence with customers
• Setting up and providing usernames and passwords for customers
• Assisting customers through the setup process and training customers on the different features of the system
• Maintain a deep knowledge of Fidelity SecureDrive’s products and services and keep up to date with changes
• Address any issues/disputes from customers or clients as quickly and efficiently as possible
• Assist the team with adhoc tasks.

Minimum qualifications and experience:

• Matric / Grade 12
• Excellent verbal and written communication skills
• Computer Literate (MS Office, Excel, PowerPoint)
• Great interpersonal skills
• Prior experience in Telematics advantageous
• High organisational skills and ability to manage a number of projects at the same time
• Ability to prioritise own workload
• Must be Detail orientated

Attributes:

• Patience
• Attentiveness
• Assertiveness
• Clear communication skills
• Ability to use positive language
• Action orientated
• Time Management
• Planning and Organizing
• Great work ethic and a willingness to do what needs to be done
• Attention to detail
• Problem Solving
• Analytical
• Be comfortable with working in a fast paced and pressurized environment

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Overall Purpose of the Job:

Taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.

 Responsibilities:

• Giving advice to prospective customers of the various Umsuka products on offer.
• Addressing and resolving client queries promptly and satisfactorily.
• Ensuring that applications are Processed timeously.
• Ensuring that contracts are cleared and submitted in time for payments.
• Liaise with respective Fidelity branch contact persons for efficient issuing of loans to clients.
• Ensuring strict adherence to the requirements of the National Credit Act as well as the Consumer Protection Act and any other compliance related laws are maintained at all times.
• Assisting with market related issues for the company.
• Provide general customer service and assistance to Umsuka Wemali finance clients

Experience and qualifications:

• Grade 12 or National Certificate in Customer Service or Equivalent
• Customer service / call centre experience
• Experience in credit lending environment would be an advantage

 SKILLS & OTHER ATTRIBUTES:

• Excellent interpersonal & teamwork skills
• Excellent time management skills and ability to multi-task and prioritise work
• Excellent communication and listening skills essential
• Ability to work in a fast paced and high stress environment
• Strong organisational and planning skills
• Self-Motivated
• Exercise Initiative
• Adaptability
• Customer service orientated
• Telephone Etiquette
• Bilingual  

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Overall Purpose of the Job:

Taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.

 Responsibilities:

• Giving advice to prospective customers of the various Umsuka products on offer.
• Addressing and resolving client queries promptly and satisfactorily.
• Ensuring that applications are Processed timeously.
• Ensuring that contracts are cleared and submitted in time for payments.
• Liaise with respective Fidelity branch contact persons for efficient issuing of loans to clients.
• Ensuring strict adherence to the requirements of the National Credit Act as well as the Consumer Protection Act and any other compliance related laws are maintained at all times.
• Assisting with market related issues for the company.
• Provide general customer service and assistance to Umsuka Wemali finance clients

Experience and qualifications:

• Grade 12 or National Certificate in Customer Service or Equivalent
• Customer service / call centre experience
• Experience in credit lending environment would be an advantage

SKILLS & OTHER ATTRIBUTES:

• Excellent interpersonal & teamwork skills
• Excellent time management skills and ability to multi-task and prioritise work
• Excellent communication and listening skills essential
• Ability to work in a fast paced and high stress environment
• Strong organisational and planning skills
• Self-Motivated
• Exercise Initiative
• Adaptability
• Customer service orientated
• Telephone Etiquette
• Bilingual  

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Job Description

The overall purpose of this position is to manage several Clients in covering the following key areas, client liaison, HR /IR matters, fleet management, expenses control, Investigations and to ensure the posting of Security officers, that all site security requirements are adhered to and that the Client’s needs are met.

Minimum Requirements

• Matric/Grade 12 Certificate or equivalent.
• PSIRA Grade A registered.
• Valid Driver’s License with own reliable transport is required.
• At least 10 years’ experience in the security industry.
• At least 5 years’ experience in the Operational Security Management structure.
• Working knowledge of the Firearm Act and Firearm competency for Business Purposes.
• Staff management experience is required.
• Computer literacy with expert knowledge of the complete Microsoft package.
• No criminal record or any pending cases.
• Sound planning, administration, interpersonal communication and client liaison skills are required.
• Strong leadership and organisational skills as well as good interpersonal and communication skills are essential.
• Knowledge of ISO 9001:2008 Quality Management and its requirements.

Key Performance Areas: (not totally inclusive):

• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered
• Managing allocated areas to ensure that contractual requirements are met as stipulated by the Client
• Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the Client
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services
• General management and supervision of security staff to ensure that required performance is met at all times
• Dealing with all required administration matters
• Liaising daily with management on various operational issues
• Liaising daily with Regional Management on various Operational matters.
• Ensuring that all HR related queries are dealt with promptly.
• Formulate disciplinary actions - Strong HR/IR Skills.
• Ensuring the timeous submission of reports to both client and to the Regional Office.
• Submitting relevant weekly / monthly incident and general reports to Management.
• Investigating incidents and reporting on such.
• Pro-active planning on various sites and clients.
• Must have sound knowledge of the ISO 9001:2008 Management System.

Other personality attributes:

• Assertiveness
• Initiative
• Strong leadership ability
• Presentable

Core Competencies:

• Analytical, Critical Thinking & Planning skills
• Leadership & Self Development
• Goal Setting & Organisational skills
• Driving & Managing change
• Driven for results
• Interpersonal skills
• Communication direction & skills
• Development of others
• Customer focus
• Teamwork

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Minimum Requirements:

• Matric
• Credit Management or Finance related qualification
• 2-3 Years Collections experience in a high-volume consumer environment
• Strong knowledge of Microsoft Office & Excel
• Working knowledge SAP
• Strong People & Communication skills

Job Specification:

• Telephonically contact clients with due or overdue amounts in order to obtain payment for the arrears
• Accurately record notes resulting from outbound calls to clients in the SAP system;
• Ensure that the minimum number of prescribed collection calls are achieved daily;
• Capture debit order resubmissions in the Listener system;
• Verify client information in the Listener system when making contact with clients;
• Convert clients from printed communication to electronic communication;
• Obtain commitment from clients to settle their overdue accounts within the shortest possible period of time;
• Follow up on client payment commitments;
• Issue letters of demand & suspension to clients in accordance with the collection policy;
• Review the regional suspense accounts on a daily basis to identify and transfer client payments not yet allocated to the correct account;
• Request the suspension of overdue accounts where the prescribed number of calls and/or communication has been completed;
• Understand & communicate company policies, collection policies & service-specific information to clients;
• Identify the nature of client queries, record the queries in the Listener system (and/or query management tool) & to re-direct the queries to the relevant department/personnel for resolution where the query does not pertain to the Credit Control function;
• Ensure that all forwarded queries are resolved by the relevant departments through constant follow up in order to obtain payment from clients;
• Forward, electronically or printed, copies of client invoices, statements & other relevant documentation as requested by the Contact Centre or by the client directly;
• Address & resolve client queries (where the query pertains to a Credit Control function) identified
• either through the outbound call process or transferred from the Contact Centre (manually or through
• the query management tool);
• Communicate the outcome of the resolved query to customers (both internally & externally);
• Accurately prepare various administrative documents including credit note requests, transfer of funds,
• client refunds requests, master data amendments, etc. (electronically and/or written);
• Ensure that all off-setting of receipts & credit notes/debit notes is accurately processed daily;
• Reconcile (where necessary) accounts with credit balances establishing the reason for the credit
• balance and making the necessary adjustments (refunds or transfers);
• Ensure individual & departmental collection & bad debt provision targets are consistently achieved;
• Always maintain a high standard of customer service, client courtesy & professionalism when
• interacting with clients;
• Participate in various ad-hoc projects within the Credit Control Department;
• Always ensure a high standard of housekeeping 

Skills and behavioral competencies:

• Excellent verbal & written communication skills
• Excellent customer service skills
• Ability to work under pressure & with difficult customers
• Excellent telephone skills
• Computer literate – intermediate Excel skills requirement
• Accuracy & attention to detail essential
• Excellent reconciliation skills
• Attention to detail
• Interpersonal skills
• Consistency
• Resilient

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Job Overview:

The overall purpose of this position is to seek new business through networks, forge and sustain good relations with clients as well as maintain and grow own existing client base by offering a complete end to end integrated risk mitigation solution.

The incumbent’s role would be to design, cost, propose and present complex integrated security solutions to both existing and new clients which represents the full spectrum of not only the Commercial offering but also the Group’s offering.

Essential Duties & Responsibilities:

• Accountability for client growth and proactively increasing turnover through own existing client base as well as new clients
• Ensure Revenue targets are met by achieving planned sales goals. Targets may vary as per business requirement and at management discretion.
• Securing profitable new business.
• Attending to potential clients in different areas of responsibility
• Addressing and resolving client's queries promptly and satisfactorily.
• Physically conducting site surveys for all security requirements
• Personally designing and costing the complete solution offering
• Preparing and presenting complex proposals.
• Ensuring that quotations are submitted timeously to clients. 
• Building and maintaining professional relationships with clients
• Planning, budgeting, co-ordinating and attending to client's requirements.
• Assisting with marketing related issues. 
• Compiling and submitting weekly and monthly management reports.
• Acquiring thorough in-depth trade and competitor knowledge
• To ensure that all contracts and quotations are completed accurately and in full, with necessary drawings and or technical addendum’s to be attached
• Ensure timeous submission of all paperwork to ensure enough time allowed to source any non-standard stock items.
• Ensure only approved equipment in accordance with company policies are sold
• Identify and develop sales opportunities, incorporating extensive cold calling activities, in order to maximise growth within a specific market

 Behavioral Competencies:

• Excellent verbal & written communication skills
• Excellent customer service skills
• Computer literate – Powerpoint, Word, Excel, Outlook
• Excellent telephone skills
• Adaptability
• Accountability
• Self-Motivation
• Negotiation
• Persuasiveness
• Presentation skills
• Resilience
• High level of Integrity

Minimum Qualifications and Experience:

• Post Matric qualification or equivalent
• Senior Solution Sales experience in security industry essential
• Computer Literate (MS Office, advanced Excel, PowerPoint)
• Professional and well presented at all times
• Ability to work under pressure and for extended hours, if required
• Must be prepared to travel
• Valid driver’s license
• Reliable car
• PSIRA grading for position – Grade B (Company Requirement)