Technical Field Support Team Leader at KONE

What you will do:

• Responsible for safe working practices and carrying out the operations according to maintenance and safety instructions to ensure the safety of end-users and other employees.
• Responsible for solving complex technical issues that THD has assigned to him/her.
• Responsible for scheduling first visits of new equipment coming from competitors or KONE.
• Responsible for the identification of any technical issues in equipment under maintenance that could cause call-outs or safety hazards and fix the issues, create sales leads, and/or communicate to the Manager.
• Responsible for actively identifying any technical competence gaps to maintain new equipment in service (both from competitors and from new equipment) and communicating it to the Maintenance Supervisor / Technical Helpdesk Manager.
• Responsible for giving feedback to any repair or adjustment needs that could reduce call-outs and actively communicating with the Technical Helpdesk Manager.
• Contributes to the ongoing improvement of products, methods, and safety by providing feedback to the technical help desk Manager.
• Responsible for effectively planning the team’s workload, in conjunction with the THD Manager.

Are you the one:

• N6 Diploma in mechanical engineering or a related qualification plus an elevator trade test certificate.
• Minimum 5 years of experience installing and/or maintaining elevators.
• Minimum 2 years in a team leadership role.
• Knowledge of KONE plus competitor products will be an asset.
• Excellent problem-solving skills.
• Escalator background is a must.
• Valid driver’s license.