Technical Operations Specialist (Western Cape) at Flash Group

RESPONSIBILITIES:

• Understand the informal market, retail space, and future trends to make informed decisions
• Demonstrates leadership in projects, mentoring junior team members.
• Oversee and report on the progress of integration projects, addressing issues and adjusting plans as necessary.
• Conduct post-integration evaluations to assess outcomes, gather feedback, and identify areas for improvement.
• Provide advanced technical support and guidance during integration, and troubleshooting complex technical problems.
• Collaborate with cross-functional teams to ensure successful product delivery and launch product enhancements internally and externally.
• Plan, review, and maintain comprehensive project documentation and technical specifications to optimize product performance.
• Proactively identify, manage, and review project risks, resolving errors and issues.
• Ensure project compliance with industry standards and regulations.
• Contribute to ongoing management and strategic development of products.
• Align business and development teams and other technical/system stakeholders to the developmental roadmap
• Develop and maintain a prioritized product backlog and roadmap for implementation based on business and team strategy.
• Create detailed specifications and user stories for product features to ensure clarity for development teams.
• Act as the primary technical contact for maintenance queries related to products.
• Manage existing products and related projects.
• Conduct market research and validate strategic direction with insights and trends from the ground.
• Research, identify, and determine the viability of product-specific concepts.
• Lead product enhancements from strategy sign-off through development to launch.
• Report and analyze product progress and performance.
• This role requires a proactive mindset to identify gaps in processes, design solutions, and drive the creation and implementation of effective systems.
• Be available for night work if any deployments are required after hours.

Requirements

MINIMUM REQUIREMENTS:

• Matric
• A Diploma or Degree in Information Technology, Computer Science, or a related discipline is preferred.
• Entry to mid-level certifications such as CompTIA Network+, CompTIA Security+, or Microsoft Certified: Azure Fundamentals are considered beneficial.
• 3-5 years of experience in technical operations, emphasizing API integrations or DevOps roles. 
• Proven experience working with development teams and managing complex technical projects.
• Practical experience in a technical field is required.
• Previous experience in the informal retail market or fraud will be an advantage.
• In-depth knowledge of software development and Agile methodologies.

TECHNICAL SKILLS:

• Delivers high-quality work across a broader portfolio. 
• Takes initiative in identifying and resolving issues, improving processes, and contributing to team success & efficiency. 
• Ensures the stability of API integrations and CI/CD pipelines.
• Proficient in API integrations, managing CI/CD pipelines in Azure DevOps, Strong understanding of system architecture and enterprise software. 
• Knowledge of Agile methodologies and the software development lifecycle (SDLC
• Extensive experience in system architecture with a strong knowledge of software systems.
• Expertise in real-time data streaming technologies.
• Proven track record in systems innovation.
• Experience & accuracy in creating and proofing technical documentation.
• Advanced experience with Servers, Databases, and enterprise software.
• Expertise in defining system architecture and technology standards for enterprise integration across the organization.
• Proficiency in front-end & back-end development.
• Comprehensive understanding and appreciation of the software and product development lifecycle.
• Extensive experience working in agile development environments. 
• Successful integration project completions.

COMPETENCIES / ATTRIBUTES:

• Exceptional communication and interpersonal abilities, with the skill to articulate technical concepts to non-technical stakeholders.
• Possesses a broad understanding of technical operations with in-depth expertise in specific areas. 
• Capable of independently handling complex tasks and providing technical support. 
• Advanced problem-solving and analytical skills.
• Proven ability to manage multiple projects simultaneously under tight deadlines.
• Proactive, strategic, and collaborative approach.
• Highly inquisitive and analytical.
• Strong multitasking capabilities in a fast-paced, high-stress environment.
• Detail-oriented with a commitment to quality and accuracy.
• Ability to build and maintain strong interpersonal relationships with development and system teams, and other internal and external stakeholders.
• Highly trustworthy, organized, and reliable.
• Strong leadership skills and ability to work effectively in a team environment.