Technical Product Manager - Dell ISG at First Distribution

MAIN PURPOSE OF POSITION:

• The Dell Technical Product Manager forms part of the Dell Brand Team and works closely with internal Pre-Sales, Sales, Operations, Logistics, and Dell Technologies stakeholders to manage, enable, and grow the Dell Infrastructure Solutions Group (ISG) Stock and Sell (SNS) business within First Distribution.
• The role combines technical pre-sales expertise with product and commercial management, with a strong focus on ensuring stock availability, pricing integrity, vendor programme compliance, and accurate reporting. It also plays a key role in enabling partners across the Dell ISG portfolio.
• The incumbent is responsible for managing the end-to-end SNS lifecycle, including stock forecasting, technical configuration support, pricing management, vendor engagement, reporting (Zyme), marketing enablement, and escalation management. A solid understanding of Dell Technologies’ Servers, Storage, and Data Protection Solutions (DPS) is essential.
• In addition, the role supports vendor alignment, partner onboarding, certification compliance, and internal training initiatives, ensuring First Distribution remains fully aligned to Dell programme requirements, performance targets, and reporting standards.

DELL TECHNICAL PRODUCT MANAGER JOB DUTIES AND RESPONSIBILITIES

ISG Stock and Sell Management

• Manage technical configurations and builds for stock and sell products.
• Maintain and provide weekly stock forecasting and stock-on-hand reporting.
• Ensure ISG SNS pricing files are updated and maintained daily.
• Monitor and assist in achieving Dell vendor quarterly SNS targets.
• Drive initiatives to promote and accelerate SNS stock sales.
• Manage vendor and internal funding programmes and promotions.
• Monitor and manage ETA commitments for all stock and sell orders.
• Escalate stock constraints, delays, and supply chain issues with Dell.
• Provide quarterly stocking recommendations, insights, and demand forecasts to the Dell Brand Team.
• Deliver product updates and enablement training to sales and pre-sales teams.
• Support logistics and warehouse operations relating to SNS orders.

Zyme Reporting and Vendor Data Management

• Produce weekly ISG SNS sell-out reports.
• Maintain and monitor weekly inventory reporting through Zyme.
• Manage and resolve reporting discrepancies and errors within Zyme.
• Ensure accuracy and completeness of vendor reporting requirements.

Marketing and Product Enablement

• Provide technical content, product information, and solution insights to support marketing initiatives.
• Assist Brand Managers with technical input for campaigns, promotions, and product launches.
• Support go-to-market activities and vendor-driven marketing programmes.
• Deliver product presentations and demonstrations to internal and external stakeholders.

Vendor Compliance and Certification Management

• Maintain required Dell certifications and training requirements in line with annual and quarterly compliance objectives.
• Ensure compliance with Dell Technologies partner programme requirements.
• Support SADC certification requirements, including Technical Architect (TA) and Implementation Engineer (IE) certifications.
• Manage vendor programme compliance activities and monitor accreditation status.
• Coordinate access to vendor portals and resolve portal-related issues.
• Communicate vendor programme updates and compliance requirements to relevant stakeholders.

Vendor Product Alignment and Technical Leadershi

• Maintain alignment with Dell Lines of Business (LOBs), including:
• Servers
• Storage
• Data Protection Solutions (DPS)
• Communicate product updates, roadmap changes, and vendor announcements to the business.
• Deliver technical enablement sessions and product education programmes.
• Stay informed on Dell product developments and emerging technologies.
• Act as a subject matter expert for the Dell ISG portfolio.

Portal and Online Content Management

• Ensure accurate product content, pricing, and technical information are supplied for publication on FD Online.
• Work closely with relevant stakeholders to maintain up-to-date online product information.
• Support product catalogue management and online product visibility.
• Partner and Business Support
• Provide technical and operational support to the Dell Brand Team.
• Assist with customer, reseller, and internal escalations where required.
• Support operational escalations relating to OSC, Premier Pages, and related Dell systems.
• Assist with Dell partner programme administration and support.
• Review and approve new partner registrations within Dell partner programmes.
• Support partner onboarding activities, including Affinity ID allocations and portal access.
• Build and maintain strong relationships with Dell Technologies and reseller partners.

REQUIREMENTS

• Grade 12 (Matric) required.
• Tertiary qualification in Information Technology, Computer Science, Engineering, or related field preferred.
• Dell or vendor-related certifications will be advantageous.
• Minimum 5 years’ experience in IT distribution, pre-sales, product management, or vendor management roles.
• Strong experience with Dell Technologies or similar enterprise infrastructure vendors preferred.
• Experience in stock management, forecasting, and vendor programme execution required.

Skills and Competencies

• Strong technical knowledge of enterprise infrastructure (Servers, Storage, DPS).
• Excellent understanding of IT distribution and channel ecosystems.
• Strong analytical and reporting capabilities.
• High attention to detail and accuracy.
• Strong stakeholder and vendor relationship management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication and presentation skills.
• Ability to influence across technical and commercial stakeholders.
• Strong problem-solving and escalation management capability.
• Training, enablement, and technical presentation skills.
• Commercial awareness and understanding of vendor programmes and incentives.

Ability to Meet Job Requirements

• Fluency in English, with strong written and verbal communication skills to engage effectively with internal teams, vendors, and partners.
• Valid driver’s license and own reliable transport, with willingness to travel when required.
• Strong administrative capability with high attention to detail and accuracy.
• Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Ability to produce professional reports, presentations, and technical documentation.