Omnia is a diversified Group that conducts research and development, manufactures and supplies chemicals and specialised services and solutions for the agriculture, mining and chemicals application industries.
Differentiation is ensured by using innovation combined with intellectual capital, whereby Omnia adds value for customers at various stages of the ...
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Responsible for resolving customer issues aggregate customer issues and collate the most commonly raised issues in order to create/develop response strategy. Customer needs clarification, consult with a range of customer representatives at different levels to identify the outcomes they require, introducing relevant internal specialists and utilizing their expertise to gather and analyze complex customer data, clarify mid- to long-term customer needs, and develop and agree to a specification of customer requirements.
Qualifications
University Degree
Experience
Minimum 5 years’ experience
Duties
Identify customer problems leveraging your technical know-how in Consumer Care. Clarify by asking the customer questions and establishing what the customer presumes his/her ideal situation when the problem is resolved. If unsure, note the customer issues and revert to the customer after engaging with product specialist to ensure a suitable solution/ offering.
Use the information gathered from the customer to enable the technical support team to assist in developing the solution for the customer.
Consider the value-added solutions/offering when giving a customer an offer. i.e., giving less priority to traded solutions.
Leverage the company’s intellectual property/trade secrets for margin/value extraction on customer offerings.
Always priorities the specialty solutions, i.e., not commoditised solutions, when giving the customers offers to ensure business competitiveness and sustainability.
Compile the budget (volumes, sales and gross profit and the margins) opposite the business strategy. Device activities that will enable meeting the budget.
Develop a sales strategy that will ensure budget targets are met (volume, sales, gross profit and margins).
Ensure a steady pipeline of business development opportunities are closed off.
Gmail
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