Technical Sales Specialist - Cisco - Midrand at Datacentrix

Purpose:

Responsible for delivery of high quality, accurate design, and implementation services of the company product portfolio across technologies to resellers and customers located within all areas in which we take solutions to market. 

Qualifications and Requirements: 

• Bachelor’s degree in IT engineering or related field
• Minimum 5 years’ experience in IT or related industry
• Cisco product knowledge and experience
• Server, storage, networking, operating system, and application experience is essential.
• Technical knowledge regarding vendor products and solutions is essential

Key Responsibilities:

• Working with partners, customers and vendors to architect cost effective end-to-end fully integrated technology solutions and build bill of materials.
• Establishes technical value and builds trust and goal alignment with partners.
• Serves as a trusted technology advisor to the channel and serves as an internal resource on technical issues or specific business
• applications within an assigned market segment.
• Provide first line support on Logging of support queries, assistance with licensing queries, installation queries.
• Provide technical advice and alternatives for end of life, end of sale and obsolete product offerings.
• Work with partners to build tender response proposals.
• Add value by incorporating installation and start-up services, consulting services and value-add offerings.
• Follow up on all logged queries to the point of closure.
• Telephonic and video technical support to partners, customers and internal staff on vendor and associated complementary products.
• Manage and utilize vendor knowledge bases and tools.
• Present technical demonstrations and provide advise at marketing events, technical discussions, and seminars.
• Build and maintain relationships with vendor, reseller, and customer technical contacts.
• Installation and configuration of servers, storage, networking, operating systems, and applications to the channel.
• Assisting in the development of support material for partners.
• Working with product managers and business development managers in managing partner technical requirements.
• Provide channel enablement on required technical competencies for partners to reach their desired vendor status.
• Provide technical training to internal staff, partners, and customers.
• Promote targeted product line and lifecycle campaigns with product managers and business development managers.
• Maintain demo and proof of concept/value equipment and environment, manage the equipment lifecycles, track equipment out in the channel.
• Run product and solution demos and proof of concept/value to prospective partners and customers and work with product managers or business development managers to generate the deals.
• Achieve team and individual targets as set by the business.
• Competitive attitude, strong work ethic, and excellent team building and listening skills.
• Continuously upgrade skills to allow optimum support ability, maintain certifications on vendor, vendor alliance partners and
• industry standards as current.
• Maintain and grow competency with all technologies that are part of the solutions created and sold.
• In-depth knowledge of industry technologies and trends and competitive landscapes.
• Uses knowledge of technology, products, processes, and selling skills to assess and assist partners.
• Ensure your vendor certifications are completed and up to date, as per the vendors contractual requirements to the company, including those for dedicated resources and extended sales forces, especially if there is a requirement for continuous on-going accreditation by the company