Technical Support Associate at Solar Capital (Pty) Ltd

About the job
SolarMD specialises in Lithium-Ion battery storage for residential, commercial and utility scale applications. We are seeking a Technical Support Associate to join our team and provide top-notch technical support to our customers.

• Provide technical support to SolarMD's customers via tickets, phone, and chat channels.
• Work with the SolarMD Portal to assist customers with Support.
• Troubleshoot and resolve technical issues related to SolarMD's products and services.
• Collaborate with internal teams to escalate complex issues and ensure timely resolution.
• Document and track customer issues and resolutions in SolarMD's Ticket System.
• Assist with testing and quality assurance of new products and software releases and Provide

Feedback.

• Contribute to SolarMD's knowledge base by creating and updating support articles and documentation when required.
• Provide exceptional customer service and ensure customer satisfaction.
• Report to management on performance.

Requirements:

• Experience in Renewable Energy, Information Technology, or a related field.
• 2+ years of experience in technical support or a related field.
• Strong knowledge of Windows operating systems, web browsers, and other common

software applications.

• Ability to troubleshoot technical issues and provide clear and concise solutions to customers.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Experience with CRM systems is a plus.