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  • Posted: Nov 22, 2021
    Deadline: Not specified
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  • Capitec Bank is a South African commercial bank. As of February 2017 the bank was the third largest in South Africa with 120,000 customer opening new accounts per month. To simplify banking, we’ve developed an all-inclusive banking solution. Global One is the one solution that enables you to transact, save and access credit in realtime. We also believe...
    Read more about this company

     

    Technical Support Engineer

    Purpose Statement

    • To provide technical / desktop support to users at Campus, Regional Office and roaming users of Capitec Bank (responsible for all geographic regions other than Western Cape). 

    • To ensure that faulty equipment is repaired by suppliers according to service level agreements.

    Experience

    Minimum:

    • 3+ yrs in a technical environment or operations environment

    • ‘Hands on” experience fixing technical equipment 

    Ideal:

    • 3 years’ experience in providing on-site and telephonic technical support

    • Client facing experience

    Qualifications

    Minimum:

    • Grade 12 National Certificate / Vocational 

    • A relevant qualification in A+ and N+

    Ideal:

    • A qualification in MCITP, MCSA or MCSE

    Knowledge

    Minimum:

    • Knowledge related to Microsoft hardware and software technology

    • Basic knowledge of diagnostic principles and troubleshooting

    • Client relationship management practices and principles

    Ideal:

    • IT operational environment

    • Banking environment 

    • Vendor relationships and management 

    Skills

    • Communications Skills

    • Interpersonal & Relationship management Skills

    • Computer Literacy (MS Word, MS Excel, MS Outlook)

    • Analytical Skills

    • Negotiation skills

    Competencies

    • Deciding and Initiating Action

    • Working with People

    • Persuading and Influencing

    • Delivering Results and Meeting Customer Expectations

    • Adapting and Responding to Change

    Conditions of Employment

    • Clear criminal and credit record

    Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

    Method of Application

    Interested and qualified? Go to Capitec Bank on careers.capitecbank.co.za to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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