Jobs Career Advice Signup

Send this job to a friend


Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Nov 20, 2020
    Deadline: Not specified
  • Want to get a job fast? Signup and complete your profile on MyJobMag. Employers will find you 4x faster with a complete profile. You can download your completed profile anytime
    Mission To keep to our commitments and deliver business value from technology solutions through consistently good consulting practice. Values Always acting in the best interests of our customer; remaining focused on delivering customer value and not chasing service revenues. Always acting ethically and collaboratively with our partners. Always working in...
    Read more about this company


    Technical Support Engineer (Remote)

    Technical Support Engineer (Remote)

    Are you excited to master new products and solve challenging customer problems? Are you a seasoned support engineer with a development background? Ignite’s support and Services team operates quickly with a heavy focus on Coaching and Personal Development. The priority for us is High-Quality Work and the drive for Continuous Improvement in our teams makes us a unique opportunity.
    At Ignite Technologies, we are reinventing the enterprise software industry. Our “Netflix for Enterprise Software” model is changing the game for how enterprises buy software, and a key element of our growth strategy is to drive great customer experiences across our broad and growing library of solutions.

    What You Will Be Doing

    • Diagnosing and troubleshooting customer technical problems
    • Continuously growing your depth of knowledge on the products you support, as well as expanding to new technologies and domains as you learn our products.
    • Sharpening your technical prowess by deep diving into source code, databases, logs, and traces to get to the root cause of any issue.

    What You Won’t Be Doing

    • Stagnating on the same technology. You will be continuously expanding your knowledge and experience with new products.
    • Spending your day answering calls or providing basic/trivial troubleshooting.

    Technial Support Engineer Key Responsibilities

    • Diagnosing, troubleshooting, and developing new solutions that solve the root cause of customer problems in tickets elevated from our L1 support team.
    • Writing step-by-step processes, technical solutions, and ticket updates to customers using clear and concise English.
    • Learning new products quickly and effectively. When given access to user and developer documentation, knowledge base articles, source code, and infrastructure be able to develop a layered understanding of how the product works end-to-end.

    Basic Requirements

    • 2+ years of experience with software development. You won't be programming in this role, but you will need to read and understand code, write scripts, query databases, and scrutinize dense log files while troubleshooting.
    • 2+ years of experience with customer-facing support. The solutions you provide are highly technical, but a customer-focused approach to ticket handling is essential to provide a great experience.
    • C1 level English proficiency and the ability to write with a professional tone.

    Method of Application

    Interested and qualified? Go to Ignite Technologies on to apply

    Learn how to get a job in any industry you want. Read 72 Hours to The Job You Love

  • Send your application

Back To Home

Career Advice

View All Career Advice

Subscribe to Job Alert


Join our happy subscribers

This website uses cookies to improve your experience. By using this site you agree to the storing of cookies on your device to enhance navigation, analyze site usage, and assist in our marketing efforts. To learn more, see our Cookie Policy. Accept and Close
Send your application through

Yahoomail Gmail Hotmail