Technical Support Manager at Hire Resolve

Job Description

• We are seeking an experienced Technical Support Manager to provide expert technical assistance across sales, operations, and installation teams.
• This hybrid role involves supporting clients, overseeing site commissioning, troubleshooting complex solar PV systems, and sharing knowledge to enhance team performance.

Key Responsibilities:

• Oversee commissioning of solar PV systems, both on-site and remotely
• Lead fault finding and troubleshooting across multiple inverter and battery brands
• Provide technical support to sales, operations, and installation teams
• Assist in solar installation design, layouts, and documentation for residential, commercial, and agricultural projects
• Conduct site assessments and inspections, ensuring designs are correctly implemented
• Ensure compliance with local regulations, electrical codes, and industry best practices
• Prepare technical reports, as-built drawings, and system performance assessments
• Train and mentor installation teams, sharing expertise across the business
• Continuously explore new technologies and innovative solutions to improve solar system performance

Qualifications & Experience:

• Red Seal Certification (Wireman advantageous)
• BEng / BEngTech / BEng Electrical Engineering
• Minimum 3 years’ experience in solar PV system design, installation, and commissioning
• Proven experience with residential and commercial solar systems
• Hands-on experience with multiple inverter and battery brands
• Proficiency in remote monitoring and commissioning software
• Strong knowledge of solar PV components, electrical design principles, and fault troubleshooting
• Valid driver’s license and willingness to travel