Technical Support Telesales Agent (VR 39) at Werkie

The Role

• This is not just a telesales position — it’s a technical support-driven sales role where you will act as the first point of contact for customers requiring generator support, servicing, quotations and solutions.
• You will coordinate technicians, manage service schedules, assist with sales and ensure customers receive fast, professional and knowledgeable assistance.
• This role is ideal for someone who enjoys problem-solving, thrives in a structured yet fast-paced environment, and is confident dealing with both technical and sales-related responsibilities.

Key Responsibilities

 Technical & Customer Support

• Act as first-line telephonic technical support for generator-related queries
• Provide immediate solutions and guidance to customers
• Keep customers informed regarding service progress and work status
• Handle product-related complaints and resolve issues professionally

Technician Coordination & Scheduling

• Create service schedules and plan optimal routing for technicians
• Debrief technicians after service calls
• Process service invoices and job cards
• Schedule sub-contractor work and maintain strong working relationships

 Quotations & Administration

• Prepare quotations for services and spare parts
• Process warranty claims and work orders
• Execute sales orders accurately
• Update and maintain customer records in the system
• Monitor inventory and report on stock levels

Sales & Client Engagement

• Liaise with prospective clients
• Promote and sell products and services
• Build and maintain strong customer relationships
• Assist walk-in customers and understand their specific requirements
• Process payments and ensure accurate documentation

Minimum Requirements

• Matric (preferably with Higher Grade subjects, especially Mathematics C+)
• Valid driver’s license and own reliable transport (essential)
• Telesales experience advantageous
• Technical interest in engines or electrical systems advantageous
• Strong selling, negotiation and communication skills
• Excellent numeracy and attention to detail
• Proficient in Microsoft Office (Excel essential)
• Computer literate and comfortable with retail/service software
• Presentable, professional and strong work ethic
• Target-driven, confident and able to work under pressure
• Strong time management and organisational skills
• Team player with the ability to work independently

What Makes You a Great Fit

You are:

• Technically curious and solution-oriented
• Confident on the phone
• Comfortable managing multiple priorities
• Customer-focused and service-driven
• Motivated by targets and performance
• Organised and detail-oriented