Technical Test Analyst-1 (Johannesburg) at FNB South Africa

Job Description

• To create, debug, verify, maintain and update technical test scripts to run automated testing Is responsible for testing the functionality of a system designed to address business requirements to prevent errors/defects in the live system through the implementation of change control and improvement
• Deliver against operational and cost targets
• Prioritise resource allocation to minimise and reduce wastage
• Monitor costs for the financial year according to the operational plan
• Allocates and approves expenditure
• Review cost reports and resolves or explains variances to the budget
• Identify, control and escalate potential risks that may lead to increased costs
• Manage costs or expenses within approved budget to achieve cost efficiencies
• Ensure full understanding of customer needs to deliver a quality service
• Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards
• Communicate how customer service solution will be implemented and secures buy-in
• Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options
• Ensure resolution of customer queries and complaints timeously and ownership of issues
• Analyse customer feedback to help improve customer service
• Propose ideas to improve customer service
• Deliver customer experience excellence aligned to Organisational values and service standards
• Build professional long-term relationships with customers based on trust that builds the brand
• Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service
• Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application
• Provide customers with relevant information to keep them informed of products and service options Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability

Job Requirements:

• Diploma in Information Technology or related qualification
• ISEB/ISTQB Certification; TMap Next Engineer; ISTQB Advanced Analyst.
• 5 years’ experience in the testing space
• 3 years’ experience in automation and UI testing
• Experience coding in Java
• Knowledge of selenium
• Web API’s testing experience
• Banking industry experience highly advantageous