In 1998 Rand Merchant Bank Holdings and the financial services interests (First National Bank of Southern Africa Limited "FNB"? and Southern Life Limited) of Anglo-American were merged to form FirstRand Limited. FNB became a wholly owned subsidiary of FirstRand and currently trades as a division of FirstRand Bank Limited. FNB provides personal, ...
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Job Description
Hello Future Developer
- Welcome to the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud with people that make it happen.
- As a Java Developer, you will be in a team where experts come together and ignite effective change. We call these #changeables our nav-igators – people who want to use tech to help others nav-igate their lives and business. As nav-igators, we are made up of unique talents, diverse minds, adaptability and live up to the promise of staying curious.
Are you someone who can:
- Advise on the design, creation, testing and documentation of new and enhanced applications and systems in accordance with agreed framework of programming standards.
- Write well designed and efficient code for medium to large applications.
- Work in small independent teams
As a #Changeable you will have access to:
- Opportunities to network and collaborate.
- Work that is challenging
- Opportunities to innovate.
- Flexible working environment
- Deep focus on health and wellbeing
- Coaches and mentors to help with your professional development.
- A very Generous leave policy to cater for your individual needs.
- Preferential employee banking rates that include Vehicle and Home loans. For more details see attachment
We can be a match if you are:
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
- A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.
- Emotionally intelligent - you have a high EQ that enables you to truly connect with people, no matter how technical or specialist your role is.
You'll be an ideal candidate if you:
- Knowledge of other programming languages is advantageous.
- Are experienced in System Design & Development methodologies.
- Are proficient in Atlassian (i.e., JiRA) software suite (to your advantage)
- Have a BSC Computer Sciences, BSC Informatics or related degree.
- Must have strong .NET skills.
- Prior experience developing in JAVA will be advantageous.
- Must be a strong team player with the ability to teach/assist junior team members
You will have access to:
- Opportunities to network and collaborate
- Challenging Working
- Opportunities to innovate
go to method of application »
Job Description
- To source, qualify and influence talent for all levels of critical/hard-to-fill positions, develop clearly defined recruitment strategies, and sets expectations in partnership with the recruitment team
- To creatively and proactively mine social media, networking sites, user groups, passive candidates and the business candidate database to identify, screen and create talent communities and candidate pipelines for current and future positions. Additionally, this position will ensure that business is represented in the most accurate and appropriate manner to all candidates.
Hello future Talent Acquisition Specialist
- FirstRand believes that its people are its single most important resource and will not operate in a sector unless it has people who are right for that market and who share FirstRand’s business values. We recruit self-starters who have a passion for what they do. We empower them, hold them accountable and reward them appropriately. We value diversity in our people, particularly for the way that this contributes to innovative thinking. If you think you will flourish in our environment, and you believe you have the necessary skills and competencies for the position advertised, then we are looking for you!
Are you someone who can:
- Source, qualify and influence talent for all levels and all types of positions.
- Identify and implement recruitment strategies.
- Mine social media, networking sites, user groups, passive candidates and candidate databases to identify, screen and create talent communities and candidate pipelines for current and future positions.
- Control expenditure and identify process improvements to contain and reduce costs.
- Compile reports that track progress and guide business to make informed decisions.
- Display and encourage an appreciation of teamwork and inclusivity.
- Participate in planned activities that are appropriate for own development.
- Provide input into the development of the tactical strategy and develop and implement a supporting operational strategy.
- Manages risks in own area of responsibility.
- Contribute to the successful implementation of HR processes.
- Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
You will be an ideal candidate if you:
- Have completed a relevant degree / diploma.
- Have at least 5 years’ experience in talent acquisition with exposure to recruiting at Executive level
- Experience recruiting for Technology and Data & Analytics would be advantageous.
- You will have access to:
- Challenging work in a complex and exciting environment
- Opportunities to innovate and create efficiencies.
We can be a match if you are:
- Able to work under tight deadlines and handle detail-oriented tasks
- Capable of working effectively under pressure
- Effective written and verbal communication to stakeholders
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Job Description
- To implement and manage operational policies, procedures, risk and compliance processes for a branch environment to mitigate risk and improve operational efficiencies while ensuring excellent customer experiences and satisfaction
- Managing costs / expenses within approved budget to achieve cost efficiencies
- Deliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions
- Resolve all customer queries efficiently, and within agreed timelines
- Maintain an efficient electronic tracking and monitoring processes on all activities and timelines for administrative and process support
- Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data
- Plan and manage performance, skills development, employment equity, talent and team in order to improve innovation, achieve efficiencies and increase competencies
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Job Description
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
- Leads identified converted into successful sales.
- Ensure activities support cost containment and reduction.
- Educate customers on correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs.
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
- Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels.
- Resolve all customer queries efficiently, and within agreed timelines.
- Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrates behaviour in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Maintain an ability to adapt to ever changing business and customer needs.
- Contribute to the overall effectiveness and success of the team.
- Improve knowledge and competencies by completing role specific training as per eCareers.
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Job Description
- To actively market all products and services to customers whilst providing a prompt and efficient service.
- Provide support to staff by retrieving records upon request and assisting in record-related queries, ensuring timely responses.
- Ensure all records are stored securely, maintaining confidentiality, and protecting sensitive information according to FNB’s data security policies.
- Oversee the creation, organization, and classification of records within the company, ensuring that all records are filed accurately and consistently for easy retrieval.
- Manage the full lifecycle of records from creation and maintenance through to retention and final disposition, ensuring proper documentation is maintained at all stages.
- Implement and maintain archiving systems for the secure storage of inactive records, ensuring records are readily accessible for authorized staff when needed.
go to method of application »
Job Description
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
- Leads identified converted into successful sales.
- Ensure activities support cost containment and reduction.
- Educate customers on correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs.
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
- Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels.
- Resolve all customer queries efficiently, and within agreed timelines.
- Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrates behaviour in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Maintain an ability to adapt to ever changing business and customer needs.
- Contribute to the overall effectiveness and success of the team.
- Improve knowledge and competencies by completing role specific training as per eCareers.
go to method of application »
Job Description
- To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
- Connect with our customers by living up to our brand promise of how we can help you? at all times.
- Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Identify and sell/cross sell products aligned to customer needs.
- Maximise channel optimisation opportunities identified aligned to customer needs.
- Ensure activities support cost containment and reduction.
- Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrate behaviour in support of the organisational values.
- Takes accountability for own performance, personal and career development.
- Improve knowledge and competencies by completing training specific for role as per eCareers.
- Contribute to the overall effectiveness and success of the team.
- Maintain an ability to adapt to ever changing business and customer needs.
go to method of application »
Job Description
- To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
- Connect with our customers by living up to our brand promise of how we can help you? at all times.
- Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Identify and sell/cross sell products aligned to customer needs.
- Maximise channel optimisation opportunities identified aligned to customer needs.
- Ensure activities support cost containment and reduction.
- Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrate behaviour in support of the organisational values.
- Takes accountability for own performance, personal and career development.
- Improve knowledge and competencies by completing training specific for role as per eCareers.
- Contribute to the overall effectiveness and success of the team.
- Maintain an ability to adapt to ever changing business and customer needs.
go to method of application »
Job Description
- To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
- Achieve net profit growth for business
- Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
- Manage the migration of accounts from transactional to Self Service
- Manage the growth of active customer Account Base to increase client base
- Maximise cross sell opportunities and strengthen client relationships
- Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
- Comply with governance in terms of legislative and audit requirements
- Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
- Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
- Compliance with procedures and processes contained in the Golden Rules.
- Provide accurate and reliable sales and service statistics.
- Manage own development to increase own competencies
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Job Description
- To create, debug, verify, maintain and update technical test scripts to run automated testing Is responsible for testing the functionality of a system designed to address business requirements to prevent errors/defects in the live system through the implementation of change control and improvement
- Deliver against operational and cost targets
- Prioritise resource allocation to minimise and reduce wastage
- Monitor costs for the financial year according to the operational plan
- Allocates and approves expenditure
- Review cost reports and resolves or explains variances to the budget
- Identify, control and escalate potential risks that may lead to increased costs
- Manage costs or expenses within approved budget to achieve cost efficiencies
- Ensure full understanding of customer needs to deliver a quality service
- Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards
- Communicate how customer service solution will be implemented and secures buy-in
- Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options
- Ensure resolution of customer queries and complaints timeously and ownership of issues
- Analyse customer feedback to help improve customer service
- Propose ideas to improve customer service
- Deliver customer experience excellence aligned to Organisational values and service standards
- Build professional long-term relationships with customers based on trust that builds the brand
- Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service
- Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application
- Provide customers with relevant information to keep them informed of products and service options Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
Job Requirements:
- Diploma in Information Technology or related qualification
- ISEB/ISTQB Certification; TMap Next Engineer; ISTQB Advanced Analyst.
- 5 years’ experience in the testing space
- 3 years’ experience in automation and UI testing
- Experience coding in Java
- Knowledge of selenium
- Web API’s testing experience
- Banking industry experience highly advantageous
go to method of application »
Job Description
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
- Leads identified converted into successful sales.
- Ensure activities support cost containment and reduction.
- Educate customers on correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs.
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
- Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels.
- Resolve all customer queries efficiently, and within agreed timelines.
- Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrates behaviour in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Maintain an ability to adapt to ever changing business and customer needs.
- Contribute to the overall effectiveness and success of the team.
- Improve knowledge and competencies by completing role specific training as per eCareers.
go to method of application »
Job Description
- To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
- Connect with our customers by living up to our brand promise of how we can help you? at all times.
- Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Identify and sell/cross sell products aligned to customer needs.
- Maximise channel optimisation opportunities identified aligned to customer needs.
- Ensure activities support cost containment and reduction.
- Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrate behaviour in support of the organisational values.
- Takes accountability for own performance, personal and career development.
- Improve knowledge and competencies by completing training specific for role as per eCareers.
- Contribute to the overall effectiveness and success of the team.
- Maintain an ability to adapt to ever changing business and customer needs.
go to method of application »
Job Description
- To protect the bank by fulfilling and making informed decisions on Group screening, monitoring and reporting requirements in line with segment risk appetite, thereby mitigating incidence of financial crimes against the business
- Hello Future FirstRand Screening Services Client Desirability Risk Analyst
- Welcome to FirstRand and FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Mitigate risk posed by incidents of financial crimes by making informed risk decisions in-line with FirstRand and segment risk appetite, thereby mitigating the risk posed by incidents of financial crimes perpetrated via the Bank’s infrastructure.
Against a holistic review, determine:
- if any of the customers have used, or have attempted to use, the Bank’s products and services for illicit purpose/s or for purposes that falls outside the defined organisational risk appetite; and
- whether the continuation of a banking relationship with such clients expose the Bank to unacceptable risks in relation to inter alia Money Laundering, Funding of Terrorist Activity, Illicit Financial Activity or Reputational risk and/or contravenes the organisation’s risk appetite, or not.
- Collate, gather and supply compelling and comprehensive evidence pertaining to financial crimes (as per above) to support efforts to enable informed decision making.
- Based on your investigations conducted contribute towards recommendations relating to process and control changes to address loopholes identified and thus reducing financial crime risks the Bank.
- To effectively engage with stakeholders (which include but may not be limited to clients, peers, regulators, law enforcement agencies, etc.).
- Plan for value-added process improvements, initiatives, and services to deliver on operational strategy and objectives and continuously review objectives and goals.
- Build working relationships across teams and functional lines to enhance work delivery, collaboration, and innovation.
- Provide an administration service that meet time and quality standards and includes reporting and updating of all relevant information.
You will be an ideal candidate if you:
- Have a relevant bachelor’s degree (e.g., Law, Risk Management, Criminology, Finance/Accounting).
- Are certified through a formal Anti-Money Laundering (AML) progamme.
- Have 3 to 5 years’ experience in a similar environment.
- Are analytically thinking, have a good understanding of business and the larger economy including the micro and makro factors that influence the broader economy as well as the economic value chain.
You will have access to:
- Opportunities to network and collaborate.
- Challenging Work.
- Opportunities to innovate.
We can be a match if you are:
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to.
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
go to method of application »
Job Description
- To provide support to the business unit by applying accounting principles in monitoring and analyzing financial data, maintaining accurate records of financial transactions, and providing accurate accounting information to the business unit to support business decisions
- Hello Future Accountant
- Welcome to FNB, where we believe help is at the heart of human greatness. Our vision is to be a great business helping to create a better world.
- As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Role Overview:
- Analyze financial reports as well as interpret the current and projected company financial position. Co-ordinate the budget process and variance reporting by making use of predictive modelling. Prepare reports and financial statements in line with accounting practices and standards.
Are you someone who can:
- Forecast, manage and optimise financial resources ensuring all expenditure is in line with the agreed budget
- Analyse financial transactions and statements against budget to identify and monitor data against forecast for correction of potential weak areas
- Preparation of the monthly reporting information – drawing insights from the analysis of trends and historic data
- Detailed understanding and application of IFRS
- Develop and periodically revise financial plans in order to project income and costs
- Maintenance of expert knowledge on relevant legislative amendments industry best practices and provision of proactive advice and solutions to relevant stakeholders
- Comply with governance in terms of legislative and audit requirements
You will be an ideal candidate if you:
- Have a degree in Accounting or Financial Management
- Have 3-5 years in a similar environment of which 1-2 years ideally at a senior specialist level
- Have 3 years of completed articles and management accounting experience
- Have financial services experience
- Have experience with accounting software i.e. CaseWare, HFM
- Are a strong communicator
- Able to work independently and solve for solutions
- Are agile and able to juggle ad hoc work requests
- Can plan ahead and collaborate with a team
You will have access to:
- Opportunities to network and collaborate
- Challenging Working Environment
- Opportunities to innovate
We can be a match if you are:
- Always doing the right thing – Fight for ethical conduct and transparency, both inside and outside
- Curious – Believe in insight, creativity, and its power to unlock value
- Deeply Invested – Take initiative and be a leader in your own right
- Valuing differences – Be inclusive, gracious, decent, and humble
- Building Trust not Territory – Crete a culture of sharing
- Courageous – We’ve built a culture of bravery by speaking our minds and encouraging others to do the same
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Job Description
Hello future Private Advisor –
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Deliver exceptional experience and education to Private Clients/Private Clients RMB clients on basic wealth creation, accumulation.
- Increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.
- Understand and market all financial services solutions within the relevant business offering.
- Assist with profit growth for the business through ensuring effective management of the leads pipeline.
- Produce consistently high-quality outputs within agreed deadlines.
You will be an ideal candidate if you:
- Minimum Qualification - Fais approved NQF7
- RE5 Regulatory Compliance Certificates with relevant COB (Class of Business)
- Experience - 3 to 5 years’ experience within a Sales/Service area of a financial environment.
You will have access to:
- Opportunities to network and collaborate.
- Earn basic guaranteed rewards with uncapped earning potential.
- Opportunities to innovate.
We can be a match if you are:
- Able to build sound relationships based on trust and openness.
- Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base.
- Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialization.
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Job Description
- To provide a positive customer experience by being helpful and sensitive to customer needs and aspirations. Offering value adding solutions within a dynamic environment, whilst adhering to policy and process.
- Hello Future External Sales and Service Advisor
- Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.
- As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.
Are you someone who can:
- Build and maintain strong relationships with clients.
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
- Educate customers to the correct Banking platform aligned with their needs.
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
- Analyze customer data and recommend tailored solutions.
- Achieve sales results by providing contextual and integrated financial solutions to customers.
- Conduct yourself in an ethical manner.
- Takes accountability for own performance, personal and career development.
- Show empathy with customers.
- Stay updated on industry trends and product knowledge.
You will be an ideal candidate if you possess the following:
- A completed financial related qualification (NQF5 or higher)
- 1-2 years’ experience in Client Services Support and delivery
- Have a valid Drivers License (PDP will be advantageous)
You will have access to:
- Opportunities to build relationships as part of a dynamic team.
- A challenging working environment
- Personal and professional growth
- Opportunities to have an impact in a local market as a brand ambassador.
- You can be a match if you are: Customer Centric.
- Enjoy solving problems.
- Persuasive selling skills.
- Sales hunter mindset.
- Strong networking abilities.
- Able to understand rules in a regulated environment.
- Agile and Flexible
- Strong communication and interpersonal skills
- Have a results-driven attitude with a passion for exceeding targets.
- Have excellent Organisational skills and attention to detail.
go to method of application »
Job Description
- To partner with the business in the provision of financial advice and support to increase operational quality, through the
- execution of financial services as per agreed standard operating procedures.
- Hello, Future Financial Manager I
Purpose:
- This role will be responsible for Financial Reporting within FNB Connect. As a Financial Manager you will be partnering with business in the provision of financial advice and support to increase operational quality, through the execution of financial services as per agreed standard operating procedures.
Key responsibilities
- Establish, align and manage target and budget goals whilst ensuring effective control of costs to increase cost efficiency.
- Develop a service culture which build rewarding relationships, proposes innovations and allows others to provide exceptional client service.
- Establish and manage a high level of organizational cooperation to ensure a professional service delivery.
- Identify and recommend improvements to accounting and reporting processes.
- Execute relevant internal controls to ensure the integrity of operations, financial and accounting practices.
- Identify risk factors that could adversely affect the business and adhere to procedures that mitigate identified risks or exposure to risk and disclose risk information to relevant internal and external stakeholders.
- Prepare and report on the business's operations and financial conditions.
- Manage the business unit reporting systems for management, project or performance reporting and implement optimal processes to deliver management information according to the reporting cycle.
- Apply relevant principles to accurately record, adjust and reconcile financial transactions and events.
- Maintain appropriate supporting documentation according to professional financial accounting and reporting standards.
- Conduct associated intervention activities in line with applicable laws, policies and procedures stipulated in Business.
- Participate in special projects and ensure project delivery through providing effective finance advice and support.
- Prepare tax returns to ensure accuracy, completeness, and compliance with applicable tax legislation and regulation; provide advice and solutions to business tax matters.
- Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared.
- Keep abreast of learning opportunities and changing trends in your business environment.
Qualifications and Experience
- Qualification: Bachelor's degree in accounting; Finance, Business administration, or a related field.
- Qualified Chartered Accountant (SA)
- Experience: 1 – 2 years’ relevant post article experience as a Chartered Accountant (SA) is essential
- Relevant knowledge and experience in Financial Accounting, Analysis, Budgeting and Reporting is essential
- Strong knowledge of Accounting principles, regulations and standards will be advantageous.
- Experience with Consolidation of Financial Statements across multiple subsidiaries will be beneficial.
- Knowledge of Essbase, Hyperion Financial Management (HFM) & Green Model is essential.
- Strong report writing and presentation skills
- Prior presentation experience at Finance lead forums will be advantageous.
- A strong level of proficiency in Microsoft Excel is preferred.
- Relevant experience in the financial services industry will be beneficial.
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Job Description
- To provide administration support to ensure the smooth running of the Administration and Risk part of the Branch and assist in the achievement of the customer migration to electronic methods of banking strategy
- Continuously assess own performance, seek timely and clear feedback and request development where appropriate
- Interact positively with groups or teams and participate to a learning and growth culture where information is actively shared
- Complete daily Administration Functions in the Branch to mitigate risk
- Assist with Management of branch required Cash Holdings and teller, ATM related cash issuing and direct customers to electronic methods of banking and assist in utilisation
- Act responsibly with work related resources to contribute to cost containment
- Build and maintain stakeholder relationships
- Deliver on contracted performance objectives according to set procedures and agreed service level agreements
- Produce high quality work, by adhering to predefined standards and procedures and in accordance with compliance and governance standards
go to method of application »
Job Description
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
- Leads identified converted into successful sales.
- Ensure activities support cost containment and reduction.
- Educate customers on correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs.
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
- Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels.
- Resolve all customer queries efficiently, and within agreed timelines.
- Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrates behaviour in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Maintain an ability to adapt to ever changing business and customer needs.
- Contribute to the overall effectiveness and success of the team.
- Improve knowledge and competencies by completing role specific training as per eCareers.
go to method of application »
Job Description
- FNB Points of Presence – Self Service Delivery is looking for a proactive team player who can multi-task independently under pressure, this position is based in Port Elizabeth, Eastern Cape. The successful incumbent will be responsible for the research and development of growth opportunities within existing portfolios to unlocking new revenue opportunities.
- Increased growth and volumes through successfully obtaining business opportunities
- Manage costs / expenses within approved budget to achieve cost efficiencies
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members
- Identification of new lead opportunities within industries not previously pursued to be shared with the industry
- Support with target balancing and structuring by applying own Cash knowledge and understanding the impact of the limit requirements for the client to use our Online solutions
- Comply with governance in terms of legislative and audit requirements
- Manage Online Research as a project within various industry portfolio's with suitable reporting, access to information and monitoring of results and to proactively change of process if the required results are not being achieved
- Update systems with client information
- Pipeline, revenue reporting by inputting and assisting with creation of client presentations and supporting documentation to enable the Banking Specialist
- Identify and define specific tools or processes including standard MIS extracts and industry trends to enable tangible results to be provide to Banking Specialists
- Manage own development to increase own competencies
You will be an ideal candidate if you have the following:
- Relevant Qualification
- 1 to 2 years’ experience in similar role
- Experience in Banking
- Valid Drivers License Requirement
- Proficient in Microsoft Office
- Skilled in Business writing
Method of Application
Use the link(s) below to apply on company website.
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