Technical Writer (1048) at Derivco

Team

This role will support the all our Client Facing Products. This role will support the team in ensuring that the requirements of various stakeholders around documentation, help and other content are met. This person will work very closely with the Business Analyst and Developers within the Business Unit.

Purpose

To generate all Derivco and Microgaming content, to ensure that quality assurance standards are consistent and maintained at all times and to ensure that the requirements of various stakeholders around documentation, help and other content are met.

Job Responsibilities

• Researches Rules, Software, and Standards
  • Researches and develops an understanding of the software before creating the documentation.
  • Develops an understanding of the current and related company software.
  • Develops their writing style to meet the expected professional standards.
• Creates Marketing Documents
  • Ensures that all changes and updates are made and that the document is kept up to date at all times.
  • Ensures that the software described both accurately and in an appropriate tone.
  • Assists with any additional Copywriting requirements and tasks.
• Support
  • Advises on and resolves defects and errors timeously.
  • Completes Certification documentation and administration.
  • Resolves product queries.
  • Supporting other Technical Writers with queries, reviews, and assistance.
  • Supporting Dev, Dev QA, BA, and Testing with general queries.
• Creates Technical Documentation
  • Ensures the desired deliverables are obtained from kick-off meetings and that these are properly documented.
  • Ensures that new documentation is completed on schedule.
  • Ensures that new documentation is quality assured and free of errors.
  • Liaises with stakeholders to ensure that documentation is usable and readable.
  • Liaises with relevant parties to ensure that the software and documentation are congruent.
  • Keeps all information up to date by liaising with all relevant parties.
• Process Improvement
  • Works to reduce the amount of time to produce documentation.
  • Works to bring the documentation library up to modern standards to reduce errors.
  • Improves the rate of error resolution and reduces the number of errors and defects.

Skills

• 1 – 2 years of Technical Writing
• Technical Writing/ Writing degree or similar.
• Relevant content design platform (MS Word, Flare, Atlassian package, etc)
• MS Visio, Flare Capture or similar
• Copywriting Course or similar
• Detail Orientation
• Excellent knowledge of writing principles
• Demonstrated technical writing skills
• Copywriting skills

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