Technical Writer at Xceptor

The role 

• We are looking for a Technical Writer to write, update and maintain high-quality, user and technical documentation for our technical and non-technical users of the Xceptor platform.
• Subjects could include core platform components , functions , release notes, troubleshooting guidance, industry solutions such as tax and reconciliations , we also require documentation related to API ’s, extensions , and system administration.
• The d ay -to-day activities would require working with the P roduct O wners , S oftware E ngineers, S upport A nalysts , and other relevant subject matter experts to create new and updat ing existing content.
• W e publis h our content on Xceptor’s main documentation repository, namely Xceptor Docs or internal documentation locations , like the Wiki or SharePoint.
• The product and solutions teams work using the agile methodology , and we release frequently , resulting in the incremental updating and adding of new content . Therefore, you should be able to immerse yourself into different teams and be able to work at a similar pace whilst ensuring all content is professionally written to our standards, the content is accurate and relevant for the audience.
• Create and maintain a book of work to review and update existing content . You will review and provid e feedback to subject matter exper t s , on content that they have authored and approve for publishing to Xceptor Docs .
• Have a hands-on approach in the creation of content across various as pects of the Xceptor platform . Ap preciate the impact well-written content can have on both our internal and external audience , you are the biggest champion and have a customer focussed mindset on your work.

Key Responsibilities

• Research and understand the subject to write and maintain the user and technical documentation for the Xceptor product suite 
• Create documentation t hat support s the new product releases and update the documentation when features and functionalities change s in the product 
• Assess requirements and plan for documentation sprints with relevant teams to ensure documentation is written, reviewed , and published in line with sprints, definition of done requirements and the release schedules 
• Write documentation in Markdown and publish onto the Docs platform 
• Apply Xceptor writing, format and style standards to ensure standardisation of all articles 
• Maintain good housekeeping including version control of content 
• Maintain the integrity of the information architecture to support a good user experience 
• Participate in relevant team scrum meetings, sprint planning and sprint reviews 
• Liaise with relevant subject matter experts to perform technical content reviews and updates 
• Collaborate with E ducation services team colleagues to create single-sourcing opportunities for content 
• Lead and/or s upport project initiatives related to content management, for example conte n t re-architecture, system migration etc. 
• Pro-actively identify gaps in content and prioritises updates accordingly 

Key Skills

• Three to five years’ experience as a technical writer , working on complexed software applications and producing technical and end user documentation . 
• Experienced working and writing within the Software Development Lifecycle ( SDLC) using Agile Methodology . 
• Familiar with developing product documentation using the Document Development Lifecycle (DDLC ) 
• Understanding of programming languages (SQL, C++, C#) and logic-based applications (Excel, Visual Studio, XML) 
• Experience using content management systems like WordPress or /and DocFX , 
• Excellent command of the English ( UK and US) language both written and spoken . 
• Demonstrated ability to work with technical SMEs to create articles for both technical and non-technical audiences . 
• Enthusiasm for learning about Xceptor and using knowledge to provide a high-quality content service to users . 
• Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures. 
• Project management and organisational skills, with the ability to work on multiple projects concurrently . 
• Familiar working with v ersion control tools such as GIT, SV N Tortoise 
• Working knowledge of Markdown language or similar authoring protocols 
• Critical thinking 
• Strong research, information gathering, project management and organisational skills 
• Ability to work on multiple documents simultaneously 
• Methodical with strong attention to detail 
• Target and results-driven 
• Adaptable with the ability to work on your own or as part of a team. 
• Software application experience whether that be from previous writing role within an IT/Tech team or prior experience in another technical role such as support, implementation, or training 
• Experience in Financial Services and/or Fintech is beneficial