Technician, Client Service Desk (GCC Africa - Remote) at TransUnion

What You'll Bring:

Responsibilities:

• To support customers in the use and access of TransUnion products and servicesHandling incoming phone calls and emails
• Logging all requests and queries within the help desk system, ensuring the quality and consistency of information capture
• Investigate and diagnose performance issues, queries and provide regular updates where required.
• Analyse/use investigation techniques to resolve queries.
• Resolving queries via different channels such as telephone and email
• Develop good working relationships with key contacts throughout the business internally and externally if required.
• Maintain high levels of customer service.
• Contribute to the continual improvement of the services provided.
• Work within clearly defined standard operating procedures

Requirements/Skills/Qualifications: Essential:

• Experienced in using MS Office, particularly Excel.
• Good communication skills
• Ability to build rapport with customers.Passionate about customer service and putting our clients at the heart of everything they do.
• Experience of working in a service desk / call centre environment.
• Experience within a customer service focused role

Desirable:

• Experience of a help desk call management tool