Technician at Defy Appliances

KEY RESPONSIBILITIES: 

• Create solutions and resolve repairs timeously.
• Achievement the monthly Job completion quantity
• Initiate, plan and Prioritize Urgent Calls.
• Action timely and accurately on customer queries and feedback
  Provide customer update on part stock availability and job status information.
• Ensure maximum customer satisfaction.
• Use formal and informal networks to achieve results through cross functional teams.
• Communicate with team regularly.
• Resolve priority calls from management as soon as possible.

 MINIMUM REQUIREMENTS:

• Applicants must be Trade Tested artisans at minimum N3 certificate level or will have been deemed competent at Level 4 in Domestic Appliance Repair.
• Proven experience in trouble shooting and client liaison in the appliance industry.
• Electrical Wireman’s licence.
• Licensed Gas Appliance Installer.
• Driving Licence.
• Exposure to management principles are also perquisites.
• Preferably English and another language.
• Computer literacy.
• High customer satisfaction results.
• Efficient job completion (work with daily targets).
• Has a positive & good attitude .
• Mobile (work in the field.)