Open Roles at Defy Appliances

KEY RESPONSIBILITIES: 

• Create solutions and resolve repairs timeously.
• Achievement the monthly Job completion quantity
• Initiate, plan and Prioritize Urgent Calls.
• Action timely and accurately on customer queries and feedback
  Provide customer update on part stock availability and job status information.
• Ensure maximum customer satisfaction.
• Use formal and informal networks to achieve results through cross functional teams.
• Communicate with team regularly.
• Resolve priority calls from management as soon as possible.

 MINIMUM REQUIREMENTS:

• Applicants must be Trade Tested artisans at minimum N3 certificate level or will have been deemed competent at Level 4 in Domestic Appliance Repair.
• Proven experience in trouble shooting and client liaison in the appliance industry.
• Electrical Wireman’s licence.
• Licensed Gas Appliance Installer.
• Driving Licence.
• Exposure to management principles are also perquisites.
• Preferably English and another language.
• Computer literacy.
• High customer satisfaction results.
• Efficient job completion (work with daily targets).
• Has a positive & good attitude .
• Mobile (work in the field.)

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KEY RESPONSIBILITIES:

• Receives, inspects and pack spares in correct bin locations.
• Quantity and condition of spares is checked at the point of receiving.
• Queries to suppliers raised and timeously closed off.
• Picks spares as per picking list supplied for branches, sales, AP orders.
• Quantity and condition of spares picked is accurately checked.
• Packs spares as per company specifications.
• Dispatches spares as per instructions on picking lists.
• Conducts stock counts as per Company procedures (Daily, Monthly).
• Ensures stocks are correct and available at all times, advises Spares Advisor/Manager accordingly.
• Presents stocks for audits/stock counts as required.
• Maintaining bin accuracy and consolidating stock as required.
• Enters all spares received/dispatched onto spares system.
• Record keeping, i.e. completion and filing of required documentation (POD’s, IBST’s, waybills).
• Attending to branch queries and supplier queries
• Assist Technicians/Contractor with part numbers etc.
• System maintenance.
• Adhoc tasks related to warehousing and administration as required by spares Associate/ Lead / Manager.

 MINIMUM REQUIREMENTS

• Grade 12 with proven experience in a spares or similar environment.
• Be able to work proficiently with figures.
• Good communication skills and computer literacy (esp SAP/WMS and Microsoft office)
• A valid forklift, Reach Truck & or Order Picker drivers licence will be a definite advantage.

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KEY RESPONSIBILITIES:

• To manage and implement platform projects from conceptual phase to implementation.
• To design products/components and or make improvements/changes to existing products/ components in line with market requirements and trends.
• To manage and implement cost reduction/quality improvement projects.
• To ensure products comply to standard requirements.
• Conduct laboratory experiments, testing prototypes, and collecting data to evaluate product performance.
• Keeping abreast of the latest scientific advancements and industry regulations.
• Working with cross-functional teams like marketing, engineering, and manufacturing to ensure smooth product development and commercialization.
• Studying market trends, competitor activity, and emerging technologies to identify potential areas for innovation.

SKILLS & QUALIFICATIONS:

• Bachelor’s degree in mechanical/Mechatronic Engineering or related field.
• Experience in 2D & 3D drawing and modelling.
• Minimum 3 years’ experience in a production or R&D based environment.
• Proficient in Microsoft Office.
• Product Development/Project Management experience would be advantageous.
• Good understanding of Sheet Metal Design Principles, Plastic & Electrical components would also be advantageous.
• Critical Thinking.
• Technical Knowledge.
• Active Learning.
• Interpersonal Skills.
• Organizational Skills.
• Complex problem-solving skills.
• Innovative thinking.
• SAP basic knowledge.