Telemarketer - Allen’s Nek - Roodepoort at Scorpion Legal Protection

Key Responsibilities include, but are not limited to:

Target Managements

• Understand and strive to meet monthly sales targets for Legal and Funeral products.Collaborate with Team Leaders to set and achieve weekly/monthly personal sales targets.
• Ensure targets are reasonable and set weekly for the entire commission run.

Marketing and Sales Activity

• Market Scorpion products to prospective and existing members, including upgrades, switches, and payment method changes.
• Utilize approved scripts to market our products
• Use Scorpion-approved tools and marketing materials for member, engagement.
• Clearly explain product benefits, terms, and any applicable changes.
• Accurately capture member and policy information, including payment details.
• Deliver all required disclosures and disclaimers without deviations.
• Summarize calls to confirm understanding and address final queries.

Call Centre Maintenance and Reporting

• Adhere to performance standards through collaboration and regular assessments.
• Maintain high levels of quality and accuracy in all interactions.
• Treat all leads with equal importance and ensure transparency in communications.
• Make required disclosures and avoid unauthorized financial advice.
• Utilize Debi check mechanisms to optimize collections.

Complaint Management

• Communicate respectfully with potential members to minimize complaints.
• Refer any complaints to Team Leaders for quality control.
• Cooperate with Team Leaders in complaint investigations and attend to requests promptly.
• Learn from valid complaints to prevent recurrence.

Education   

• Grade 12 or equivalent qualification.
• Additional call centre training and FAIS accreditation are advantageous

Experience

• A minimum of 1 year telemarketing experience with a proven track record of achieving targets.
• Proficiency in MS Office (Word, Excel, Outlook).