Telesales at CAB Foods

A well-established Company requires an experienced, well-presented, friendly, fully bilingual, reliable and hardworking individual who can handle pressure.

Responsibilities / Key Performance Areas:

•  Handling of all inbound sales queries and orders
•  Assisting customers face to face, telephonically and via email and Whatsapp
•  Verifying orders, including customers' personal information and payment details
•  Data capturing onto internal computer system
•  Quotes to existing and potential clients
•  Informing clients of stock availability, stock alternatives and lead times
•  Accurate invoicing to clients
•  Analyse sales reports with continuous feedback to department Manager
•  Expediting orders through internal liaison
•  Time management and delivering timeous responses to customer’s requests are crucial
•  Maintaining and updating sales and customer records
•  Supporting the sales department with other administrative tasks, as required.

Requirements:
This position requires someone to look after our client base, answer calls and process orders timeously.

•  Matric/Grade 12 certificate
•  2 – 3 years’ experience in a similar role
•  Extensive computer literacy skills such as Excel, Outlook, Omni (advantageous)
•  Must be able to work as part of a team
•  Excellent written and verbal communication skills, in both Afrikaans and English
•  Must be organised, great attention to detail and have a pro-active attitude
•  Good telephone and email etiquette
•  Ability to understand the FMCG trade
•  Reliable transport to and from work
•  Candidate to reside close to the Head Office or surrounding areas