Temporary Client Support Consultant at Optimi Learning

Job Description

• Optimi is looking for self-driven individual with excellent customer service skills to join our rapidly growing company in the Client Engagement Team. Successful candidate must be an exceptional team players with a positive outlook and strong communication and interpersonal skills.

REQUIREMENTS

• Grade 12.
• Certificate in Client Services or similar.
• 1 year of Client Services/Call Centre experience.
• A customer service-oriented attitude.
• Familiarity with Microsoft Office suite (Word, Excel)
• Ticketing system: Zoho Desk/similar.
• Proficiency in English and one other South African language.

 DUTIES

• Be professional at all times and ensure customer satisfaction is maintained and takes the highest priority.
• Provide professional customer support by communicating with customers through various channels.
• Focusing on first-call resolutions and escalating issues to the manager.
• Be adaptable to different types of clients and scenarios, such as assisting clients who require support in person.
• Willingness to work overtime/weekends when required.
• Maintain in-depth product knowledge and educate customers about our products.
• Monitor and approve client postings to Facebook as per the guidelines provided.
• Manage transferred and escalated enquiries through the management enquiry system and give feedback to clients.
• Respond to client queries efficiently and effectively.
• Always stay up to date in terms of CAMI.
• Handle all tickets in line with SOP for the ticketing system (Zoho Desk).
• Assist colleagues with overflow work.
• Strong attention to detail and ability to follow procedures and processes.
• Meet required quality assurance, call handling, and ticket management targets.