Territory Sales and Branch Manager at Mukuru

Duties and Responsibilities (Include but are not limited to):

• Ensure the branch is opened on time daily
• Ensure the branch is closed and locked up securely, the alarm is set and in working order
• Respond to incidents when the ranch alarm is set off
• Check that security measures are in place, cameras are in working order
• Liaise with 3rd party suppliers and sign off invoices
• Complete weekly inspection lists and carry our audits
• Ensure the office is kept tidy and branch always looks professional
• Promote sales within the branch and increase number of sales within the branch
• Identify ways to grow the customer base
• Opening the safe first thing in the morning using correct codes and sign register
• Take sealed bags out of the safe and ask consultant to help count cash float in their bag from the safe
• Ensure opening balances matches previous day’s closing balance
• Process all stock transferred to managers till
• Ensure all stock is counted and correctly sealed at the end of day
• Lock all sealed bags in the safe securely at the end of the day
• Monitor excess and shortages, carry out investigations for shortages
• Escalate shortages to Head of Branches if unresolved
• Issue additional stock/ top up to consultants as needed
• Open safe to retrieve cash and count with the consultants to double check value
• Ensure the stock is accurately transferred to the consultant on the system
• Issue a physical receipt to the consultant
• Liaise with Fidelity Guards to receive and bank money as required
• Sign for the stock in conjunction with another consultant
• Obtain a session password and capture the stock accurately into the system
• Email relevant parties with the details of the stock received
• Obtain safe code from Transport Forex and lock stock away
• Respond to customer queries in a timely way
• Ensure professional customer service standards are maintained
• Resolve complaints effectively
• Resolve queries and conflict with difficult clients
• Refer unresolved issues to the Branch Manager, only when unable to resolve at branch level
• Issue bank statements
• Create and issue confirmation letters to customers
• Assist with processing foreign exchange transactions accurately when required
• Assist with remittance support if required
• Provide on the job training to Customer Service Representatives
• Carry out spot checks on the Consultants cash stock
• Assist with cancelling transactions when needed
• Providing advice and guidance to agents
• Analyse and monitor transaction statistics
• Motivate and strategize on how to incentivise the agent army
• To activate agents for new corridors
• Gather and present location specific information on sales
• To ensure sufficient stock of marketing collateral is available
• Engage with potential customers and market the enterprise product.
• Custodianship of the Mukuru brand and maintenance of that standard.
• Monitor individual team members performance
• Hold monthly progress discussion with team members
• Coach and mentor staff when required
• Ensure adherence to HC and IR policies (including leave approvals, etc.)
• Ensure all staff attend required training courses for new products and all quizzes are completed
• Provide guidance to the staff.
• Attempt to resolve any staff issues or grievances
• Refer to Head of Branches if unable to resolve staff problems
• Monitor and manage own targets
• Attend monthly performance meeting
• Attend all required training courses for new products
• Provide on the job training to Customer Service Representatives
• Carry out spot checks on the Consultants cash stock
• Assist with cancelling transactions when needed

Key Requirements:

• Grade 12 or equivalent (Essential)
• 3 years’ Supervisory Experience within a financial institution
• Knowledge of foreign exchange
• Knowledge of exchange control regulations
• Knowledge of FICA regulations
• Knowledge of money laundering
• Knowledge of Reserve Bank regulations
• Knowledge of Branch management
• Knowledge of HR principles

Additional Skills:

• Verbal and written communications skills in Mandarin
• Organisational & administrative skills
• Interpersonal skills
• Analytical skills
• Upholding Standards
• Effective Communication
• Bottom-line Focus
• Stress Resistance
• Initiative and Responsibility