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We believe in hiring talented, hardworking and ambitious people from all over the world. In return, we ensure a supportive working environment, access to leading edge technologies and a commitment to social awareness and equity. Working in this unique and highly competitive industry means that we have to take risks and be innovative. The way we do this is...
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Purpose of the Role:
Starting your career as a Customer Service Host is just the first stepping-stone in your personal journey. You’ll be joining a vibrant team in our International Customer Support Operations department, learning all there is to know about the online gaming industry.
With a strong culture and community of knowledge-sharing and up-skilling, equal growth opportunities are a way of life at DigiOutsource. We believe that you’re in charge of directing your future, and we’re happy to give you the tools you need to get where you want to be.
The Onboarding Process: Cape Town
Once your visa has been processed and the time has come for you to relocate to Cape Town, relocation assistance is provided by covering:
Flights
Shuttle service from the airport
3 months of free accommodation
Our Cape Town office also offers many perks such as:
A free meal daily on shift
Free access to our gym
Subsidised return flight home once per year
Awesome coffee from our onsite Digi Coffee Bar
Free Friday drinks at the Digi Bar
Casual dress code
Referral commission
We have over 1 800 multi-national employees as we provide services in the European Region, Canada and Australia. The diverse nature and culture of the company gives us the edge in a highly competitive market, thus making us an employer of choice in Cape Town.
Due to the geographical locations we service, please note that this position entails shift work based on the 24 / 7 operational requirements of the organization and its clients.
Duties include, but not limited to:
Responding to customer queries by telephone, email and online chats in Thai Language & English
Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
Processing pertinent information into relevant databases
Customer relationship building & management
Problem solving tasks during shift
Handling and taking full responsibility for customer related queries
Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchases, etc.
Performing extra tasks given by managers / shift supervisors as required
This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.
Essential Criteria:
Thai as home/first language essential
Fluent in English; able to communicate effectively (read, write and speak fluently)
Be available for 24/7 shift rotations
Completed high school qualification
2 years’ work experience post qualification
Desirable Criteria:
Be in a possession of a degree or a diploma
Be in a possession of a South African ID / Spousal Visa
Person Specifications:
Adaptability / Flexibility
Team Orientation
Interpersonal Skills
Effectiveness & Delivery
Planning & Organizing
Problem Solving
Time Management
Customer Focus
Customer Orientation
Stress Tolerance
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