Theft Motor Claims Service Consultant at Santam Insurance

Who are we?

• Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.

What will you do?

• Santam’s Merit Motor Claims department has a position available for Theft Motor Claims Service Consultant based in Auckland Park.

What will you do?

This incumbent owns the client and is accountable for all claim interactions directly with the client and the broker.
Processing of claims administration end to end and is responsible for co-ordinating and overseeing all actions on claims in the Motor Theft channel. The CSC will ensure that the claim is validated and Theft and quantum assessors are appointed through engaging with the relevant stakeholders.

Qualification And Experience

• Matric
• Experience in claims handling process
• Up to date with current claims processes
• Customer service -interaction with role players in the motor industry
• Computer literacy (MS office)

Knowledge

• E-Natis
• MapIQ
• Abuntex
• Audawatch
• Reds
• Santam Systems:
  • BPM
  • Mainframe / Policy Centre
  • DPC
  • RSS/JDE
• Europcar Platform
• Car Hire Codeplex system

Skills

• Communication skills to effectively communicate with all role-players
• Working with people
• Planning, organising and co-ordinating
• Coping with pressure and setbacks (resilience)
• Negotiating skills
• Positive attitude
• Time management abilities
• Problem solving skills

Competencies

• Client-focused service orientation
• Analytical thinking
• Information seeking
• Drive for results
• Organisational commitment
• Teamwork and co-operation
• Integrity

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its business clusters - Sanlam Personal Finance, Sanlam Emerging Markets, Sanlam Investments, Sanlam Corporate, Santam, Miway, as well as the Group Office - the group provides many opportunities for growth and development.

Turnaround time

• The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Closing Date: 15 September 2020