Threat Response Analyst Graduate at Mimecast

• As a Threat Response Analyst you will be joining the Mimecast Messaging Security organization and be responsible for supporting a service for on-demand threat resolution. The service is designed to provide customers with prompt feedback and intelligence on email-borne threats, remediate these threats from their email environment to reduce dwell time, and put the appropriate detections in place to prevent further incidents from occurring. The role may require working afternoon/evening shifts and being part of a rotation for holiday support.
• Messaging Security ensures that our security-focused solutions are performing accurately and efficiently. We verify that Mimecast can detect the latest email-borne threats amidst a rapidly evolving threat landscape. Through threat research and customer feedback we identify where Mimecast can be improved and update detection at our spam, URL, and attachment security layers. We strive for proactive, rather than reactive, approaches to threat detection.
• The team is also responsible for assuring that Mimecast maintains an exceptional sending reputation by looking for compromised email addresses and senders following poor mailing practice.
• Messaging Security works closely with research and development, as well as customer support. We are a global team that spans six different countries and five continents.

Responsibilities:

As a Threat Response Analyst, day-to-day responsibilities will include:

• Analyzing phishing/malicious email campaigns to identify malicious indicators
• Categorizing email threats and determining the best means of updating detection
• Providing email security advice, expertise, and remediation to our customers
• Understanding security policies within the Mimecast Administration Console and providing configuration suggestions to customers
• Researching and investigating the latest security threats and their potential impact to Mimecast customers
• Working with security vendors around threat detection techniques and remediation
• Identifying opportunities for improved processes and systems

Desirable Skills:

• Experience in supporting/troubleshooting technology (Hardware, Software, Networking)
• Basic knowledge of messaging (email traffic management) and routing
• Good knowledge of security software such as anti-spam/anti-virus
• Strong Understanding of Domain Name System (DNS)
• Ability to translate complex technical capabilities into management friendly responses
• Great oral and written communication skills in order to work closely with customers as well as office-based and remote team members
• Time management skills and the ability to self-prioritize
• Curiosity about the infrastructure of phishing/malicious email campaigns