Traffic Manager at Dentsu Creative

About the job

Traffic Manager:

• Dentsu Creative Cape Town is seeking to appoint a senior Digital Traffic Manager. This position is based in Cape Town and will report to the Head of Production.

Role purpose

• The Traffic Manager works in collaboration with editors, account managers, the creative studio, third-party suppliers and clients to manage the smooth flow of work in our agency, effectively delivering digital projects across multiple channels, drawing up concise production schedules, allocating agency resources, tasking and ensuring these are adhered to by the creative, development and client service teams.

Key Responsibilities:

• Implement and continue to develop all internal production systems and processes.
• Manage, track and facilitate all jobs in the system.
• Coordinate the production process between third-party and freelance suppliers (developers, designers, SEO partners etc) and in-house digital team in order to meet delivery deadlines.
• Set and coordinate timelines and production schedules.
• Report status of all jobs and ensure critical deadlines are met.
• Manage the workflow and approvals processes.
• Ensure quality control and content reviews are in place.
• Perform final QAs before assets are delivered ensuring that all client changes/requests are implemented.
• Support the account manager with client communication in order to chase assets, facilitate the revert process and keep client informed.
• Maintain good client and supplier relationships.
• Prepare and source copy and pictures for layout.
• Manage editorial budgets.
• Organize and participate in planning and client status meetings.
• Tracking expenditure and invoice processing.
• General administrative tasks.

Minimum Requirements:

• Minimum of three years’ previous experience in digital traffic with an agency is essential.
• Excellent computer literacy and experience with project management software.
• Experience in digital media and a good understanding of terminology and all major digital platforms.
• Excellent written and verbal communication skills.
• Strong client service skills and experience

Competencies:

• Sets goals, establishes priorities, and monitors progress in order to deliver results.
• Experience in project management tools, including Asana, Smartsheet and Chase.
• Displays appropriate sense of urgency, prioritization and tenacity relating to documents being distributed to various teams on a timely basis.
• Learns and develops an understanding of the client’s processes, requirements, and business objectives.
• Excellent understanding of digital production process, managing complex creative projects that span digital content channels, video production and photography.
• Ability to understand and interpret a client brief and communicate this clearly and consistently to the creative team.
• Credibility, honesty, reliability, and energy.
• A broad operational range across multiple platforms.
• Multitasking skills and the ability to juggle multiple projects with no supervision.
• Capacity to take on numerous clients across a range of industries.
• Has the ability to manage external agencies, developers, production teams and photographers.
• Experience managing freelancers and internal resources to deliver projects on time and to high standards.
• Shows attention to detail.
• Proactively explores new methodologies, systems and processes that enhance the flow of work through the agency.