Trainee Assessor at Telesure Investment Holdings (TIH)

Specification    
Operations Management

• Carry out operational tasks by following established processes. Involves working within given settings or parameters.Make fair, honest, accurate reasonable cost related decisions through the vehicle claim life cycle.
• Accurate quantification, identification and validation of vehicles.

Customer Service

• Carry out standard customer service activities and handle simple customer enquiries.Consistently provide service in accordance to the pre-agreed service and functional standards.
• Provide all-round service at various locations / interaction points: drive-in centers, on the road, self-assessment (desktop assessment), digital assessments and “country trips”.

Client & Customer Management (External)

• Ensure a positive experience for clients by having courteous interactions with them.Effectively engage with the customers, consistently demonstrating all the
• TSW behaviours, and deliver service that goes beyond what is expected (more than just the claim). Effectively build, maintain and manage relationships with service providers and customers.

Continuous Improvement

• Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements.
• Conduct workload activities in most efficient and cost-effective manner.

Personal Capability Building

• Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
• Internal knowledge and skills of industry methods and process not relying on partners / industry to advise and dictate.
• Specialize in specialist vehicle knowledge and apply skills to optimize repair cost

Requirements    

General Education

• Grade 12 / SAQA Accredited Equivalent (Essential); VDQ (Vehicle Damage Quantifier) Qualification (Essential)

EXPERIENCE: General Experience

• 2 Year Internship ITC; 1 Year Internship at TIH (3 year’s internship experience) (Advantageous); 1 year Panel Beating Experience (Advantageous);
• 1-2 Years Previous Estimating/Assessing Experience (Advantageous)

Job Closing Date: 9th, March 2022