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  • Posted: Mar 3, 2022
    Deadline: Not specified
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  • Telesure Investment Holdings (Pty) Ltd (TIH) is the holding company of some of South Africas leading and innovative financial institutions. These financial institutions are licensed to provide financial products and/or services ranging from short-term, long-term and health insurance as well as a comparison and investment platforms. Our origins go back to ...
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    Pet Insurance Sales Consultant- VAPS (Gauteng)

    We have a great opportunity for a Sales Consultant in our Short term Insurance space, with experience in Pet Insurance. The successful applicant will contribute to the organisational goals by achieving sales through new and existing clients
      
    Job Specification:

    • Effectively manage contacts from start to finish with customers, regardless of the data distribution channel.
    • Contribute to the achievement of organisational objectives through understanding and delivering the
    • required individual targets (e.g. achieving talk time targets, sales targets etc.).
    • Deliver efficient customer service levels through effective call management.
    • Achieve operational requirements and service delivery through effective time and attendance management.
    • Connect, develop rapport, form relationships and ensure positive customer experiences at all times.
    • Understand the customers’ unique profile, identifying a relevant course of action based on customer needs
    • and undertake an appropriate course of action ensuring customer satisfaction.
    • Responsible for individual actions and the delivery of high quality standards.
    • Deliver the Telesure Service Way through personal effort and through others.
    • Deliver on Treating Customers Fairly principles in alignment with regulatory requirements

    Requirements    
    Essential:

    • Matric / Grade 12/ SAQA Accredited Equivalent*
    • At least 1- 2 years pet insurance experience, preferably in the short term or long term insurance industry

    Desirable:

    • The appropriate FAIS accreditation and RE
    • A relevant 3 year Business related degree / diploma

    Job Closing Date: 4th, March 2022

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    Senior SQL Database Administrator

    Introduction    
    Maintain database systems and identify potential risk to data and integrity not only on database level but also Infrastructure level, this includes an element of resource management and mentoring. The role is responsible for advanced planning, developing, installing, configuring, supporting, and optimizing all database related systems. The role is core to determining and executing strategy and will involve working closely with IT functional and technical areas, process owners, business and vendors. The role is strategic and operational in nature with elements of advanced operational support, execution and design.
    Specification    
    Technical Database Support

    • Design distribution of complex database resources and provide physical modeling and design services to tune database applications for optimum performance. Maintain software and hardware requirements to ensure efficient operation of the database environment.
    • Ensure database environment is operating at optimal efficiency. Ensure business continuity through the use of disaster recovery and high availability solutions. Ensure maintenance tasks and / jobs are created and run successfully. To identify SQL Infrastructure bottlenecks (Server/Storage/Application) constraints and provide possible solutions.

    Infrastructure support

    • Fit for purpose Infrastructure with the relevant configurations – Active/Active versus Active/Passive. Strive for 100% availability of the SQL Infrastructure and database access. Have a full overview of the SQL landscape and based on the IT strategy, identify constraints and risks which needs to be addressed.

    Database Specifications

    • Approve database specifications, ensuring all agreed standards and protocols are followed and data integrity is preserved. Create standards and best practices for database systems environment.

    Operational Compliance

    • Monitor and review performance and behaviors within area of responsibility to identify and resolve non-compliance with the organization's policies and relevant regulatory codes and codes of conduct. Provide guidance on data structures which developers needs to adhere to. Prescribe best practice installations to 3rd parties, thus protecting the business. Ensure adherence to security and regulatory requirements.

    Solutions Analysis

    • Analyze specific problems and issues to find the best solutions. Solutions could be technical or professional in nature. Work with internal GIT departments to scrutinize and provide guidance for required solutions. Understand 3rd party solutions which makes use of SQL databases. Interact with service providers to understand new possible technologies which can replace current solutions where deem fit.

    Data Management

    • Take responsibility for developing and delivering a key element of the organization's data management system.

    Data Architecture

    • Implement all aspects of data architecture, turning event analytics, raw application data, and business systems into key business insights. Review and maintain architectural designs and concepts.

    Databases Installation

    • Install and test the most complex databases and associated products to ensure they are suitable for use and meet customer requirements.

    Information Security

    • Lead in detecting and analyzing security incidents including attacks, breaches, and identified vulnerabilities and remediate any security gaps in line with the security incident management procedure.

    Documentation and Back up

    • Create and maintain technical and/or user documentation to a high standard and back up files to ensure instant recovery if problems occur.

    Personal Capability Building

    • Act as subject matter expert in an area of expertise. Maintain external accreditation's and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.

    Insights and Reporting

    • Prepare and coordinate the completion of various data and analytics reports. Report (weekly) on database server health to management.

    Organizational Capability Building

    • Assist management in identifying the team's individual development needs. Plan and implement actions to build their capabilities. Provide training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential.

    Improvement / Innovation

    • Identify shortcomings and suggest improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management program with guidance from a project/program manager.

    Requirements    

    • General Education
    • Grade 12/ SAQA Accredited Equivalent (Essential)
    • Relevant industry qualifications: MCSE or MCSD with a strong focus on SQL and Azure data management (Essential)
    • Relevant degree in IT (Advantageous)
    • T-SQL (essential)
    • SSIS (essential)

    General Experience

    • 7 - 10 Years’ experience in Multiplatform environments with a focus on SQL 2008 - 2019 (Essential);
    • A demonstrated proficiency of tuning and administration of large Microsoft SQL databases (Essential);
    • Demonstrated ability working with multiple database platforms (Essential)

    Job Closing Date: 13th, March 2022

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    Software Development Manager - Hippo

    Specification    

    • Manage and prioritize IT Systems Development tasks through the effective deployment of resources and efficient workload allocation. Lead a team of system developers to drive innovation and ensuring that Business IT Systems requirements are sufficiently developed and adhered to.

    Application Software Road-map

    • Define and maintain a road map to facilitate application software development and ensure the development work is prioritized in line with business requirements.

    Solutions Analysis

    • Develop innovative solutions by integrating and analyzing complex and diverse information sources.

    Stakeholder Engagement

    • Build and effectively maintain relationships with relevant business and IT representatives on an on-going basis. Identify and manage stakeholders up to management level, finding out their needs/issues/concerns and reacting to these by leading and coordinating the development of stakeholder engagement plans to support the communication of business information and decisions.

    Leadership and Direction

    • Communicate the actions needed to implement the function's strategy and business plan within the team; explain the relationship to the broader organization's mission, vision and values; motivate people to commit to these and to doing extraordinary things to achieve local business goals.

    Strategy Formation & Implementation

    • Develop tactical plans for optimizing resources and assets being managed within a given area or department.

    Performance Management

    • Manage and report on the performance of a substantial, diverse team; set appropriate performance objectives for direct reports or project / account team members and hold them accountable for achieving these; take appropriate corrective action where necessary to ensure the achievement of team / personal objectives.

    Data Collection & Analysis

    • Conduct research using primary data sources and select information needed for the analysis of key themes and trends.

    Insights and Reporting

    • Contribute to the design and creation of reporting strategies and templates. Lead execution of complex reports, identifying and interpreting complex patterns and trends, and translating those insights into actionable recommendations.

    Organizational Capability Building

    • Evaluate the capabilities of staff within the department to identify gaps and prioritize development activities. Implement the organization's formal development frameworks within the area of responsibility. Coach and mentor others to support the development of the organization's talent pool.

    Project, Program and Portfolio Management

    • Plan and manage the delivery of projects within an area of professional expertise, using an appropriate project management methodology to give assurance that intended outcomes are achieved.

    Application Software Development

    • Develop existing applications and contribute to development of new applications by analyzing and identifying areas for modification and improvement. Develop new routine applications to meet customer requirements.

    Personal Capability Building

    • Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

    Operational Compliance

    • Monitor and review performance and behaviors within area of responsibility to identify and resolve non-compliance with the organization's policies and relevant regulatory codes and codes of conduct.

    Information Security

    • Implement and provide input on the design of required security measures such as firewalls or message encryption, monitoring performance to notify security experts of any problems.

    Requirements    

    • General Education
    • Grade 12 / SAQA Accredited (Essential);
    • Recognized IT degree / diploma (Advantageous)

    General Experience

    • 6 or more years adequate System Development experience using the relevant programming, language or technologies (Essential)
    • Previous experience in Financial Insurance industry (Advantageous)

    Managerial Experience

    • 3 - 6 years experience of planning and managing resources to deliver predetermined objectives as specified by more senior managers (Essential)

    Job Closing Date: 6th, March 2022

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    Forensic Data Analyst

    Specification    
    Advanced and Predictive Analytics

    • Support interpretation of advanced and predictive analytics data, using specialized software tools and functionalities; develop fraud models, design system alerts for potentially fraudulent activity, perform data mining and statistical analysis, investigate behavioral patterns that could assist in the identification of fraud.

    Fraud Management

    • Analyze and track suspected fraud trends and parameters, identifying and reporting any security threats or suspicious activity to more senior colleagues. Also provide recommendations for loss mitigation. Extract, verify, analyse and investigate transactions from multiple systems as well as input from external sources to identify potential fraudulent trends and suspicious activities.

    Data Exploration

    • Work independently to collate and analyze data using predetermined tools, methods, and formats to create standard insights. Perform analysis on available internal and external data sources in order to refine current exception rule sets.

    Data Management

    • Help others get the most out of data management systems by providing support and advice. Develop and recommend fraud rules and strategies across technology platforms.

    Performance Management

    • Respond to personal objectives and use performance management systems to improve personal performance.

    Insights and Reporting

    • Prepare and coordinate the completion of various data and analytics reports. Report on the results generated by proactive data analytics. Develop and prepare management reports.

    Business Requirements Identification

    • Support collection of business requirements using a variety of methods such as data analytics, interviews, document analysis, and workflow analysis to express requirements clearly and succinctly.

    Performance Improvement through Business Intelligence

    • Create basic machine learning algorithms and support creation of more complex algorithms that identify patterns in structured data. Partner with different business stakeholders and internal clients to ensure the collection of data in accordance with model standards.

    Organizational Capability Building

    • Provide coaching to team members to develop their skills.

    Stakeholder Engagement

    • Assist with stakeholder engagement by arranging actions, meetings, events, and supporting materials to promote stakeholder understanding and commitment.

    Requirements    

    • General Education
    • BCom/Bsc or specialised training/certifications at University level statistics, programming, analytics and business management (Essential);

    General Experience

    • 2-4 years experience in Business Analysis (Essential);
    • Experience in Forensic Audit or Analysis (Essential);
    • Experience in Insurance Industry (Advantageous)

    Job Closing Date: 10th, March 2022

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    Recoveries Insured Consultant

    JOB PURPOSE
    To recover damages from the insured third parties following losses suffered by the customers and negotiate the reduction of claims cost and retention of the customers.
    Specification    
    Settlement Negotiation

    • Utilising your expertise to successfully negotiate the appropriate settlement with third party insurers/representatives in accordance with the relevant law and standard operating procedures and make relevant recommendations to senior colleague(s).

    Payment Management

    • Effectively manage payments from third party insurers/representatives.

    Investigation and Analysis

    • Identify, gather relevant information, analyse and Investigate the merits of the claims in accordance with standard operating procedures and regulatory laws.
    • Determine and decide the feasibility of the on-going recovery process, after assessment of various factors, in order to reduce all costs related to the recovery.

    Customer Management

    • Manage short term insurance customer (policy holder) relationships and expectations by using relevant operating system(s). Review, verify and update the customer claims in accordance with standard operating procedures.
    • Ensure that upon successful recovery that customer excesses are refunded timeously and in accordance with standard operating procedures.

    Document Preparation

    • Prepare an appropriate letter of demand to the third party insurers/ representatives in accordance with the standard operating procedure. Produce accurate evidentiary reports for submission to third parties.

    Correspondence

    • Respond to routine requests using form letters or emails and to more unusual requests by editing templates to create customized responses.

    Continuous Development

    • Ensure up-to-date knowledge of company products, systems and procedures. Develop and maintain an understanding of relevant external regulation, and industry best practices through ongoing education.

    Governance

    • Understand and manage SLA timeframes and legislative prescriptive timeframes with the third party insurers/ representatives and act timeously to resolve problems.

    Work Scheduling and Allocation

    • Organize own work schedule in order to get the job done, coordinating with support services and assigning short-term tasks to others if necessary.

    Requirements    

    • General Education
    • A LLB degree or a Diploma in the legal field (Essential)

    General Experience

    • 2-3 years legal recoveries experience (Essential);
    • Experience in the short term insurance environment (Advantageous)

    Job Closing Date: 31st, March 2022

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    Auto & General Australia Sales Consultant (Nightshift)

    Specification    
    Customer Relationships Development

    • Make calls by telephone to allocated customers to develop new relationships or either as a first point of contact.

    Customer Needs Clarification

    • Set clear objectives for each sales call or meeting; tailor standard materials to make presentations to decision makers and influencers within the customer organization; and ask relevant questions to gather information, to evaluate the customer's level of interest, and to identify and respond to areas requiring further information or explanation.

    Sell Customer Propositions

    • Identify the products or services that best meet the customer's needs, use personal expertise to propose quantities within standard operating systems, policies and procedures. Explain the selection to the customer, influence the customer to make a purchase with the best benefits and solutions to meet customer needs.

    Performance Management

    • Prioritise own workflow and ensure work is completed to the required standards of productivity, quality and timeliness; use performance management systems to improve personal performance. Ensure that business targets are met.

    Operational Compliance

    • Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.

    Customer Relationship Management (CRM) Data

    • Schedule callback and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.

    Sales Opportunities Creation

    • Identify potential customers by obtaining information, referrals, and recommendations/positive feedback from existing customers.
    • Identify opportunities to recognize and know your customer for staff latitude.

    Personal Capability Building

    • Keep abreast with current changes in internal policies and procedures, external regulations which is facilitated by the online training system and tracked by a formal assessment. Keep up to date with business products and keep abreast of changes in the insurance industry, including competitor products.

    Requirements    

    • General Education
    • Matric / Grade 12 or SAQA Accredited Equivalent (Essential);
    • Full 150 STI credits (Advantageous);
    • Degree and/or diploma in business/marketing (Advantageous)

    General Experience

    • 2 or more years call centre experience (Essential)
    • Experience in Financial Services Industry (Advantageous)

    Job Closing Date: 31st, March 2022

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    Customer Relationship Marketing Specialist

    Introduction    
    Ensure the effective planning and execution of the Customer Relationship Marketing Strategy against set targets and budgets, with a clear focus on maximizing customer value through engagement. This includes all Customer Relationship Marketing journey communication, marketing tactical campaigns, upsell and cross sell campaigns, across the STI brands on all channels with the purpose to create customer loyalty and advocacy, increase retentions, increase share of wallet and longer survival rate for higher customer Life Time Value (LTV).
    Specification    
    Marketing Campaign Development

    • Carry out supplier and contract management tasks to support advertising/ promotion/other marketing campaigns. Assist the Customer Relationship Marketing Manager to run the Customer relationship Marketing strategy per brand, and all activities that are associated with this across the business. Proof read and manage sign-off process on all creative development and execution of campaign materials, such as emails, sms, app notifications, online messages, any design elements, infographics, banners, letters, etc. Develop, plan and implement customer engagement journeys for the relevant brands, and develop and execute all campaigns.

    Marketing Planning

    • Contribute to the development of customer relationship marketing and tactical campaigns. Work closely together with the Customer Relationship Marketing Manager to develop and own customer journeys for the STI brands, and develop and execute tactical and seasonal campaigns.

    Marketing Execution

    • Execute a marketing plan for a particular product, service, or specialty area while working within established marketing systems.
    • Coordinate the Customer Relationship Marketing campaign calendar and ensure that all campaigns are executed timeously.
    • Oversee the campaign production process to ensure timeous and accurate delivery into all channels, e.g. SMS, email, in-app, and social media. Manage customer service response protocol to ensure all responses to queries and complaints (online, email, sms) are appropriate, timeous and consistent. Work with the Customer Relationship Marketing Manager to execute the Customer Relationship Marketing strategy for each brand, across the business. Responsible for achieving Customer Relationship Marketing Retention targets, upsell and cross sell targets and any targets associated with any campaign to drive business growth. Work with Operations to ensure fulfilment of all campaigns.

    Marketing Communications

    • Develop and deliver marketing communications campaigns across all media to support the business plan and increase retentions and customer lifetime value. Assist on a variety of ad-hoc marketing and communication initiatives, as needed and instructed by the Customer Relationship Marketing Manager.

    External Consultant or Contractor Engagement

    • Prepare briefings and information for external consultants or advisors to support the delivery of key projects and/or ad hoc services. Monitor and evaluate outcomes and recommend remedial actions where necessary. Brief external partner agencies, brief internal creative studio, brief internal service providers and any other stakeholders that will help deliver the customer engagement strategy across the STI brands.

    Data Collection & Analysis

    • Collate and analyze data using pre-set tools, methods and formats. Involves working independently. Manage and track all campaign reports from Email Service Provider, SMS Service Providers, and any other software tool, or otherwise, used for the execution of the Customer Relationship Marketing strategy and tactical campaigns. Continuously work with the Customer Relationship Marketing Manager to analyse results of campaigns and gather insights for future campaigns.

    Insights and Reporting

    • Prepare and coordinate the completion of various data and analytics reports. Review campaign results and make recommendations on campaign refinement that will result in improved performance. Manage, track and measure campaigns and communicate results accordingly. Compile and present monthly reports on all campaigns executed within the month. Work with internal teams including Data Analytics, Campaign Specialist teams, Brand Marketing teams and the Digital Marketing teams to define campaign requirements to ensure reliable results in upsell/cross sell of products and services. Manage all campaign reports supplied by internal or external Business Information tools or departments and ensure all results are tracked and recorded.

    Budgeting

    • Track budgets and report variances to report these to the Customer Relationship Marketing Manager.

    Personal Capability Building

    • Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

    Stakeholder Engagement

    • Assist with stakeholder engagement by arranging actions, meetings, events, and supporting materials to promote stakeholder understanding and commitment. Communicate with all stakeholders internally and externally to ensure that everyone is timeously advised of all customer communications and campaigns.

    Leadership and Direction

    • Explain the local action plan to support team members in their understanding of what needs to be done and and how this relates to the broader business plan and the organization's strategy, mission and vision; motivate people to achieve local business goals.

    Organizational Capability Building

    • Provide coaching to team members to develop their skills.

    Requirements    

    • General Education
    • Grade 12/ SAQA Accredited Equivalent (Essential);
    • A relevant 3-year business related degree in Marketing Management or Customer Relationship Marketing (Essential);
    • Bachelor’s Degree in Marketing Management / Customer Relationship Management or equivalent (Advantageous)
    • IMM Direct Marketing Diploma or equivalent (Advantageous)

    General Experience

    • 3 to 5 years' experience in a direct marketing role, preferably in the financial services market, with proven success in the development and execution of direct marketing campaigns across multiple channels (Essential);
    • 3 to 5 years’ experience in a Customer Relationship Marketing role and the execution of Customer Relationship Marketing programmes (Essential);
    • Experience in or working with a creative agency or direct marketing agency (Essential);
    • Experience working within a Financial Services Industry (Advantageous)

    Job Closing Date: 10th, March 2022

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    Retention Consultant

    Specification    
    Customer Service

    • Provide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries and investigating and resolving customer problems.

    Customer Needs Clarification

    • Set clear objectives for each call; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation.

    Sell Customer Propositions

    • Identify the products or services that best meet the customer's stated needs, use personal expertise to propose quantities and product configurations, explain alternative solutions to the customer and influence the customer to retain their business.

    Customer Management

    • Help manage customers by carrying out standard activities.

    Operational Compliance

    • Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

    Customer Relationship Management (CRM) Data

    • Enter customer name and address into the CRM system at point of purchase to ensure that the organization has the relevant information to support follow-up sales and service actions.

    Performance Management

    • Prioritise own workflow and ensure work is completed to the required standards of quality and timeliness; use performance management systems to improve personal performance and KPIs.

    Personal Capability Building

    • Keep abreast with current changes in internal policies and procedures, external regulations which is facilitated by the online training system and tracked by a formal assessment.

    Requirements    

    • General Education
    • Matric / Grade 12 or SAQA Accredited Equivalent (essential) Regulatory Exam 5 (advantageous)

    General Experience

    • 1 year retentions experience (essential)

    Job Closing Date: 10th, March 2022

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    SQL Developer

    Specification    
    Development

    • Develop existing and new applications by analyzing and identifying areas for modification and improvement. Develop new applications to meet customer requirements.

    Improvement / Innovation

    • Identify shortcomings and suggest improvements to existing processes, systems, and procedures, then deliver a plan for a small element of a change.
    • Management program with guidance from a project/program manager.

    Applications and Software Maintenance

    • Monitor, identify, and correct straightforward software / solution defects to maintain fully functioning applications software.

    Testing IT Performance

    • Perform routine website/applications software tests and respond to user emails to monitor, diagnose, and correct performance issues.

    Personal Capability Building

    • Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Gain or maintain external professional accreditation where relevant to improve performance and fulfil personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
    • Data administration, data management, data warehousing, data integration, data quality management, data solutioning, advanced analytics and reporting, business intelligence.

    Organizational Capability Building

    • Provide instruction and informal advice to less experienced colleagues within the team to develop their skills.

    Operational Compliance

    • Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards.
    • Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.

    Application Software Roadmap

    • Maintain road map to facilitate application software / solution development and ensure the development work is prioritized in line with business requirements.

    Customer Service

    • Carry out a range of customer service activities, including handling customer cases and enquiries that are more complex or outside the norm. Customers referred to here can mean both internal (colleagues, other departments, etc.) and external clients.

    TECHNICAL COMPETENCIES

    Application Development

    • Work independently and provide technical guidance when required on how to develop software / solutions using programming languages.

    Computer skills

    • Support business processes independently by understanding and the effective use standard office equipment and standard software packages, and provide technical guidance as needed

    IT Testing

    • Work independently and provide technical guidance when required on how to ensure that IT applications in the Finance department meet required specifications by designing, executing and reporting on tests of systems and services.

    Assessment

    • Work with guidance to analyze data from multiple sources to draw appropriate conclusions and make suitable recommendations.

    Action Planning

    • Work independently and provide technical guidance when required on how to develop appropriate plans or perform necessary actions based on recommendations and requirements.

    IT Data Management

    • Work with guidance to manage information throughout its lifecycle by designing and executing appropriate architectures, policies, and practices.

    IT Support

    • Work with guidance to monitor, diagnose and fix technological problems.

    Planning and Organizing

    • Work with guidance to plan, organize, prioritize, and oversee activities to efficiently meet business objectives.

    Compliance

    • Work with guidance to achieve full compliance with applicable rules and regulations in management and/or operations.

    Verbal Communication

    • Use clear and effective verbal communications skills independently and provide technical guidance when required on how to express ideas, request actions, and formulate plans or policies.

    Numerical Skills

    • Use an understanding of numerical concepts to perform mathematical operations such as report analysis with guidance.

    Program installation, versioning, and configuration.

    • Apply concepts of knowledge / skill and works with guidance.

    Writing Skills

    • Use clear and effective writing skills with guidance to express ideas, request actions and formulate plans or policies.

    Presentation Skills

    • Work with guidance to communicate with other people by speaking in a clear, concise, and compelling manner.

    TASKS:

    • Modify existing software to correct errors, allow it to adapt to new hardware, or to improve its performance.
    • Develop and direct software system testing and validation procedures.
    • Direct software and Data programming / solutioning.
    • Consult with customers or other departments on project status, proposals, or technical issues, such as software system design or maintenance.
    • Analyze information to determine, recommend, and plan installation of a new system or modification of an existing system.
    • Consult with engineering staff to evaluate interface between hardware and software, develop specifications and performance requirements, or resolve customer problems.
    • Prepare reports or correspondence concerning project specifications, activities, or status.
    • Store, retrieve, and manipulate data for analysis of system capabilities and requirements.
    • Coordinate installation of software systems.
    • Monitor functioning of equipment to ensure system operates in conformance with specifications.
    • Advise customer about, or perform maintenance, of software system.
    • Train users to use new or modified equipment.

    Requirements    
    Education:

    • General Education
    • Grade 12/ SAQA Accredited Equivalent (Essential)
    • A recognized software development certification / degree/diploma – or at least working towards such (Essential)
    • Microsoft Certification such as MCSA advantageous

    Experience:

    • General Experience
    • 2 or more years’ experience using relevant programming languages or technologies (Essential)
    • Azure experience (Advantageous)

    Desirable:

    • Financial reporting
    • iBMI applications and
    • RPG programming
    • Office suit (PowerBi)

    Job Closing Date: 6th, March 2022

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    Manager - Data Engineer

    Specification    
    Responsibilities

    • Manage the Data Engineering team with responsibility of all Data Engineering functions. Provide guidance to the business on strategy, architecture and operations related to data.

    Behavioural Competencies

    • Communication  Strong communicator to both technical and nontechnical stakeholders.
    • Building Effective Teams  Builds strongidentity teams that apply their diverse skills and perspectives to achieve common goals.
    • Stakeholder Management  Build strong relationships for collaboration with key stakeholders.
    • Learning  Continually grow expertise of you and the team  recognising the responsibility to be a subject matter expert to the business.
    • Managing Complexity  Making the complex simple.
    • Cultivating Innovation  Create new and better ways for us to be successful.

    Technical Competencies
    It is important to have strong competency in data engineering tools. E.g.

    • Python
    • Spark and PySpark
    • SQL
    • Databricks
    • Cloud (in particular Azure)
    • SAS

    Requirements    

    Education

    • Grade 12/ SAQA Accredited Equivalent  (Essential)
    • 3 year degree in Information Technology / Sciences / Informatics / Applied Mathematics / Statistics / Quantitative sciences / Actuarial sciences / Data Mining / etc.  (Essential)
    • Master’s Degree in Information Technology / Sciences / Informatics / Applied Mathematics / Statistics / Quantitative sciences / Actuarial sciences / Data Mining / etc.  (Advantageous)
    • Completion of MOOC's (e.g. Coursera, Udacity, Azure, etc.) (Advantageous)

    Experience

    • General Experience: 8 or more years working experience within an analytical, data science or computer science environment  (Essential)
    • Management Experience: 5 or more years management experience  (Essential)

    Job Closing Date: 16th, March 2022

    go to method of application »

    Software Development Technical Lead

    Specification    
    Technical Leadership and Direction

    • Explain the local action plan to support team members in their understanding of what needs to be done and and how this relates to the technical and architectural standards decided upon and provide technical leadership. Provide guidance to ensure the team delivers appropriate customer service levels at all times.

    Organizational Capability Building

    • Provide coaching to team members to develop their skills. Assist in identifying training needs as well as skills improvement plans needed to improve and develop the team's skills.

    Data Collection and Analysis

    • Use data from a wide range of sources to analyze key themes and identify possible impacts on the business.

    Applications Software Review

    • Review, identify, and correct the most complex software defects to maintain fully functioning applications software.

    Information Security

    • Implement and provide input on the design of required security measures such as data leaks, message encryption, monitoring performance to notify security experts of any problems.

    Quality

    • Play an important part in the development of quality procedures and standards by certifying technological processes, qualifying products and supervising tests. Responsible for high quality software, governance and development standards and practices throughout the software development life cycle.

    Application Software Development

    • Design, review and when required, guide development of the most complex existing and new applications by analyzing and identifying areas for modification and improvement. Develop new applications to meet customer requirements.

    Improvement / Innovation

    • Identify shortcomings and suggest improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management program with guidance from a project/program manager.

    Testing IT Performance

    • Implement monitoring and ensure quality of website/applications software tests. Monitor, diagnose, and correct performance issues.
    • Responsibilities may include dealing with complex queries and investigating and resolving system/application problems.

    Personal Capability Building

    • Act as subject matter expert in several areas of technology. Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.

    Operational Compliance

    • Identify, within the team, instances of non-compliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.

    Application Software Roadmap

    • Contribute to and maintain road map to facilitate application software development and ensure the development work is prioritized in line with business requirements.

    Customer and Peer Service

    • Provide a quality service to peers and customers while identifying opportunities to provide technical solutions and guidance.

    Requirements    

    • General Education
    • Grade 12/ SAQA Accredited Equivalent (Essential);
    • A recognized software development certification/degree/diploma (Essential);
    • Microsoft Certifications (Advantageous)

    General Experience

    • 7 or more years' experience using relevant programming languages or technologies (Essential);
    • DevOps experience (Essential);
    • Experience working with Agile principles and methodologies (Essential);
    • Experience with software architecture patterns and practices (Essential);
    • Microservice architecture experience (Essential);
    • Cloud Platform experience (Advantageous);
    • Networking and Infrastructure design experience and knowledge (Advantageous);
    • Containerization experience (Advantageous);
    • Experience in a Financial Services industry (Advantageous);
    • Experience in enterprise application development (Advantageous)

    Managerial Experience

    • Experience of guiding and directing people and other resources to achieve specific end results within limited timeframes (Essential)

    Job Closing Date: 13th, March 2022

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    Trainee Assessor

    Specification    
    Operations Management

    • Carry out operational tasks by following established processes. Involves working within given settings or parameters.Make fair, honest, accurate reasonable cost related decisions through the vehicle claim life cycle.
    • Accurate quantification, identification and validation of vehicles.

    Customer Service

    • Carry out standard customer service activities and handle simple customer enquiries.Consistently provide service in accordance to the pre-agreed service and functional standards.
    • Provide all-round service at various locations / interaction points: drive-in centers, on the road, self-assessment (desktop assessment), digital assessments and “country trips”.

    Client & Customer Management (External)

    • Ensure a positive experience for clients by having courteous interactions with them.Effectively engage with the customers, consistently demonstrating all the
    • TSW behaviours, and deliver service that goes beyond what is expected (more than just the claim). Effectively build, maintain and manage relationships with service providers and customers.

    Continuous Improvement

    • Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements.
    • Conduct workload activities in most efficient and cost-effective manner.

    Personal Capability Building

    • Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
    • Internal knowledge and skills of industry methods and process not relying on partners / industry to advise and dictate.
    • Specialize in specialist vehicle knowledge and apply skills to optimize repair cost

    Requirements    

    General Education

    • Grade 12 / SAQA Accredited Equivalent (Essential); VDQ (Vehicle Damage Quantifier) Qualification (Essential)

    EXPERIENCE: General Experience

    • 2 Year Internship ITC; 1 Year Internship at TIH (3 year’s internship experience) (Advantageous); 1 year Panel Beating Experience (Advantageous);
    • 1-2 Years Previous Estimating/Assessing Experience (Advantageous)

    Job Closing Date: 9th, March 2022

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    Financial Accountant

    Introduction    
    Prepare, examine and analyze accounting records, financial statements and other financial reports to assess accuracy, completeness and conformance to reporting and procedural standards.

    Specification    
    Financial Management and control

    • Prepare monthly and annual financial statements for management and auditing purposes. Ensure effective daily cash management of the company. Record asset transactions in respect of additions, disposals and transfers on a daily basis to ensure that transactions are allocated accurately in terms of amounts, VAT, description and account.

    Financial Accounting Skills

    • Use full understanding of accruals accounting and the impact of entries on profit and loss account, the balance sheet and the cash flow statement. Compile complete, accurate and timely accounting records on a monthly basis. Prepare month end file with reconciliations and documentation to support the trial balance.

    Financial Policies, Guidelines, and Protocols

    • Assist with the delivery of financial policies, guidelines, and protocols to ensure the company complies with regulations and good financial practice.

    Operational Compliance

    • Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.

    Data Collection & Analysis

    • Draw conclusions and assess impact from analysis and interpretation of financial data. Interpret the impact of unusual figures identified by analytical review.

    Document Preparation

    • Prepare monthly and annual financial statements for management and auditing purposes. Prepare and submit monthly, quarterly and annual statutory returns.

    Reporting

    • Extract and combine data to generate standard reports.

    Customer Management

    • Establish and maintain professional relationships with internal and external Auditors and business partners on a daily basis. Provide accurate information and respond and resolve enquiries to a satisfactory outcome.

    Data Management

    • Generate monthly depreciation journal on the financial system. Record financial transactions on a daily basis into the applicable business systems to ensure the accuracy and completeness of information.

    Improvement / Innovation

    • Implement improvements and provide feedback on them. Use change management systems and protocols to provide routine supportive services.

    Leadership and Direction

    • Supervise a team performing routine work.

    Requirements    

    • General Education
    • B.com degree (Financial accounting) or equivalent CA(SA) undergraduate qualification at a SAICA accredited university. Completed Honours degree (CA) essential.

    General Experience

    • Completed articles experience essential
    • 3 years post articles work experience in the Financial services industry (desirable ),(Over 3 years to 6 years)

    Managerial Experience

    • Experience of general supervision of more junior colleagues (7 to 12 months)

    Job Closing Date: 9th, March 2022

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    Scrum Master

    Specification    

    • Manage the process for how information is exchanged in order to successfully facilitate the work stream to ensure the successful delivery of a project.

    Network of Influence

    • Participate actively in the development and nurturing of networks and relationships internally and externally to support successful implementation of digital initiatives. Continuously promote open communication channels within the scrum team to ensure alignment. Build and maintain solid relationships with the product owners and stakeholders to ensure delivery.

    Project Management

    • Facilitate projects while working within an established program management plan. Organise and facilitate Scrum related meetings i.e. sprint planning, scrum standups, backlog refinement, sprint review, sprint retrospective.

    Training development and delivery

    • Design and develop content for training courses to fill gaps in established program, and run complex or customized training courses to improve employee performance. Involves focusing on a specific functional area. Ensure work teams have an up to date understanding of Scrum best practices.

    Digital Strategy / Transformational Projects Execution

    • Build and populate dashboards and reporting mechanisms to capture results and improvement opportunities for digital initiatives. Ensure that impediments are raised by the team and timeously resolved. Create a clear understanding of user stories to ensure efficient delivery.

    Performance Management

    • Respond to personal objectives and use performance management systems to improve personal performance. OR Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality. Foster an environment with high team morale through celebrating small wins and accomplishments whilst reminding the team of mission/value statements for each project. Encourage and protect a self-organising scrum team.

    Digital Vision and Strategy

    • Support strategy formulation for digital by exploring how information technology can be used to help the organization become more responsive to customer needs and changing business requirements.

    Digital Talent Development

    • Help to prepare training for digital areas within existing programs. Deliver targeted, standardized training programs (or pieces of larger training programs) for digital areas using prepared content and working under the supervision of senior colleagues.

    Improvement / Innovation

    • Identify shortcomings in existing agile processes and procedures, and use established change management programs to address them. Continually improve team delivery using the Scrum methodology.

    Personal Capability Building

    • Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and Scrum best practices through ongoing education, attending conferences, and reading specialist media.

    Requirements    

    • General Education
    • Grade 12/ SAQA Accredited Equivalent (Essential)
    • Scrum Master Certification (Essential)
    • Degree or Diploma in Education (Advantageous)

    General Experience

    • 4 years + experience fulfilling Scrum Master role (Essential)
    • 3 or more years’ experience in the digital environments (Essential)
    • Experience with Business Analysis and Project Management (Essential)
    • 2 years + experience Facilitating multi-location scrum teams (Advantageous)
    • Training or facilitation experience (Advantageous)
    • Experience within the Financial Services Industry (Advantageous)

    Job Closing Date: 13th, March 2022

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    Test Analyst

    Specification    

    • To support the business requirements for the provision of system testing services. To support Business-related and IT test activities, in terms of communications to and from the business test representatives and ensuring through the Test Manager that key test issues are managed or escalated as necessary.

    Quality Testing

    • Carry out a specified range of complex tests to verify that specifications are met and to reject nonconforming material or articles. To take responsibility for identifying potential risks, issue management and quality assurance during project life cycle. Carry out a range of quality management activities under the guidance of senior colleagues.

    Quality Testing Design

    • Validate new or existing complex test methods and procedures; identify issues and recommend improvements to contribute to further development. Design and deliver test scenarios and scripts in a structured way, prioritised to reflect business or technical priorities and are approved by appropriate stakeholders. Scope is to cover test cycle contents and regression packs.

    Testing IT Performance

    • Perform routine website/applications software tests. To ensure that test scenarios and scripts are prepared in a structured way, prioritised to reflect business or technical priorities and are approved by appropriate stakeholders. Scope is to cover test cycle contents and regression packs. To create and review automated and functional test scripts, execute complex test scripts, monitor the execution of automated scripts and ensure results are recorded. To co-ordinate re-testing of defects and issues either through ‘at desk’ re-tests by business test representatives or via walkthroughs with third-party providers.

    Document Preparation

    • Prepare moderately complex documents using a variety of computer applications. Also responsible for gathering and summarizing data for reports including test scripts, activity schedules, narrative and written reports and visual progress charts.

    Project and Program Stakeholder Engagement

    • Support stakeholder engagement by arranging meetings, events, and other stakeholder engagement activities. Daily execution meetings with project stakeholders to review daily status and confirm next steps / actions or JAD Sessions. Schedule and hold internal and external meetings; to achieve effective SIT test results.

    Operational Compliance

    • Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

    Data Management

    • Manage test data and ensure data is available and ready for use. Ensure data is protected, in line with the POPI act.

    Work Scheduling and Allocation

    • Organize own work schedule in order to get the job done, coordinating with support services and assigning short-term tasks to others if necessary.

    Personal Capability Building

    • Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

    Requirements    

    • General Education
    • Matric / Grade 12/ SAQA Accredited (Essential);
    • Relevant accredited testing certification (Essential);
    • Relevant IT degree / diploma (Advantageous)

    General Experience

    • 2 - 3 years experience in a Software Tester role (Essential).
    • Financial Services experience (Advantageous);
    • Worked on 2 or more projects in software testing (Essential);
    • Experience in Agile and DevOps (Essential);
    • Exposure to various Automation Tools (Advantageous)

    Job Closing Date: 6th, March 2022

    go to method of application »

    Compliance Specialist

    Specification    
    Provide advisory governance and monitoring services which support and deliver ongoing compliance solutions in accordance with all applicable legislation and in line with the strategy of the statutory compliance function. Perform general legal work in order to reduce business risk.

    Compliance Monitoring

    • Manage a portfolio of compliance assignments, ensuring that the team plans and delivers compliance that cover identified risk areas and that appropriate corrective actions are agreed on with business. Resolve issues arising from compliance activities and refer serious or contentious issues to the management.
    • Identify any compliance risks and take immediate remedial action.
    • Participate in compliance activities in line with the compliance risk management and monitoring plan.
    • Monitor any changes to processes that may have an impact on compliance to legislation, and report these to the Senior Manager: Compliance.

    Insights and Reporting

    • Follow the reporting strategies and templates. Execution of complex reports,identifying and interpreting complex patterns and trends, and translating those insights into actionable recommendations.
    • Ensuring Group compliance with relevant legislation through ongoing analysis and reporting. Report on the compliance status of the Group internally to the
    • General Manager, Executive Heads, Group Chiefs and key individuals on a monthly, quarterly and annual basis. Drive utilization of the various compliance systems to enhance reporting.

    Regulatory & Compliance Management

    • Investigate all kinds of incidents and reports, and provide expert advice to more senior colleagues.
    • Identify and minimize risk exposures and ensure adherence with regulatory standards by working with all internal functions to make sure compliance programs are properly implemented.
    • Assist with with the development and implementation of the compliance risk management and monitoring plan.
    • Ensuring that all products as well as new products comply with relevant legislation.

    Stakeholder Engagement

    • Contribute to stakeholder engagement through identifying stakeholders, finding out their needs/issues/concern and reacting to these by arranging meetings and events and drafting supporting materials to promote understanding and commitment. Build relationships with various internal and external stakeholders. Keep all stakeholders informed of regulatory requirements, changes and deadlines.

    Improvement / Innovation

    • Identify shortcomings and suggest improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management program with guidance from a project/program manager.

    Personal Capability Building

    • Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Keeping abreast with amendments to legislation, industry trends and best practice and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

    Compliance Management System

    • Contribute to the identification and evaluation of current policies and business processes that are in the scope of the Compliance
    • Management System; contribute to the design of the CMS; provide specialist compliance management input to the drafting of new policies and procedures, and design of business processes; contribute to the quantification of the costs and business benefits of change. Manage and maintain an effective compliance system. Drive delivery of compliance automation.

    Policy Development & Implementation

    • Help develop policies and procedures for an area of the organization or the group as a whole, and monitor their implementation.
    • Drive an awareness of these policies and procedures and ensure training is undertaken throughout the organisation on an ongoing basis.

    Contract Requirements

    • Gather and report on information on existing contract performance and provide as input to the new contract process for negotiations/renegotiations.
    • Ensure contracts meet all compliance requirements and where required,notifications have been actioned.
    • Identify trends, summarize findings, and give feedback on existing contract requirements, and provide input to ensure compliance in contract processes.

    Requirements    

    • Grade 12/ SAQA Accredited Equivalent (Essential); BProc/LLB Degree or other equivalent degree (Essential); Registration as Compliance Officer with the FSCA
    • (Essential); Registration with the Compliance Institute (Advantageous); Diploma in Compliance Management (Advantageous); Admitted Advocate/Attorney (Advantageous)
    • 3 - 5 years’ relevant experience in the Insurance and Financial Industry (Essential); Knowledge of monitoring and compliance processes (Essential)
    • Knowledge of Automation; Exception Reporting; Compliance Management
    • Rating Systems and Tools

    Job Closing Date: 6th, March 2022

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