Trainee Call Centre Agent at Old Mutual

Job Summary

• This role delivers client service by taking inbound calls and making outbound calls in adherence to procedural, productivity and quality standards, under direct supervision.  The incumbent is individually accountable for achieving results through their own efforts with support and coaching.
• Deals with client queries via telephone in adherence with Call Centre standards under supervision.
• Escalate complex queries to more senior agents.
• Takes inbound calls and shares relevant information with assistance and on the job coaching.
• Finalises calls at point of contact where possible.
• Learner to Moderate level of technical knowledge.
• Limited multi skilling across product and process relevant to the business area.

Hours of Work

• Mondays to Thursdays: 16h00 - 19h30
• Fridays: from 15h00
• Saturdays: 09h00 - 13h00

Skills

• Customer Service, Inbound Calls, Outbound Calls

Education

• Matriculation Certificate (Matric)  (Required)