Trainer - homechoice (Southern Suburbs (Cape)) at HomeChoice Holdings Limited

Description

• We are looking for a motivated and enthusiastic individual to join our team. The successful candidate will assist with identifying training needs, helping to develop learning programmes, facilitating training sessions, and supporting the administration of learning activities.
• You will also be involved in updating existing training materials and measuring the effectiveness of training interventions.

What you will love doing in this role

Analyse learning needs and support training design

• Assist with conducting training needs analysis in consultation with business partners.
• Help identify desired business outcomes and link them to required employee behaviour.
• Support the identification of skills gaps and training priorities.
• Apply sound training principles to support learning outcomes.

Facilitate learning programmes

• Deliver training sessions in line with best practices.
• Adapt to different learning styles and engage learners.
• Motivate and support learners using appropriate resources and tools.
• Assist in the facilitation of learnerships and team leader development programmes.
• Coach and mentor learners where applicable.
• Participate in and manage online learning forums via the LMS.

Facilitate Call Centre and Showroom-specific learning

• Deliver product, systems, customer service and soft skills training to Call Centre and Showroom teams.
• Collaborate with operational leaders to ensure content is aligned with real-time business needs.
• Support onboarding, upskilling and campaign readiness training tailored to the Call Centre and Showroom environments.
• Reinforce learning through on-the-floor coaching and follow-up refreshers.

Evaluate and improve learning materials

• Conduct assessments using various methods.
• Support the evaluation of training effectiveness using both quantitative and qualitative feedback.
• Assist in developing or updating assessment tools.

Update and customise content

• Review feedback and update training materials to meet business needs.
• Customise existing content for internal use.
• Build and maintain relationships with business partners to ensure training remains relevant.
• Training administration
• Coordinate training sessions, including scheduling, logistics, and materials.
• Manage attendance registers and learner records.
• Prepare and submit basic monthly reports.
• Ensure all administrative tasks related to learning interventions are completed accurately and on time.

Requirements

What we will love about you

• Strong facilitation skills.
• Strong motivational and leadership abilities imperative.
• Ability to work independently.
• Excellent communication skills.
• Excellent planning and organisational skills.
• Energetic with a positive attitude.
• Strong presentational skills.
• Able to take initiative.

What you’ll need to do this role

• Grade 12 or Equivalent
• National Diploma in an HR-related discipline – Advantageous
• 3 – 5 years training/coaching experience
• 1 – 2 years content development / instructional design experience
• Willingness to travel nationally if the need arises.
• Proficiency in e-learning tools and Learning Management Systems
• Computer literate with Excel, MS Word, and PowerPoint
• Technical knowledge of operations area processes
• Learning facilitation skills
• Planning and organising skills
• Experience working in a complex, changing, fast-paced environment.

Behaviours we love 

• Wow my customer
• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need
• Treat the business as my own
• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time

Play as a team

• Be helpful
• Be inclusive
• Find the fun