Trainer, Learning & Development at TTEC

Trainer, Learning & Development

At TTEC, we’re all about the Human Experience. Elevated. As a Trainer in Cape Town, South Africa, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. 

What You’ll be Doing 
Do you have a passion to train and guide others towards best practices? Do you love helping set someone up for success? In this role, you’ll support and actively engage new hires in a training environment to develop their knowledge of our values, employee workspaces, time keeping apps, and training on client products and procedures. You’ll work to make sure each employee is set up for success as they start their new role by teaching, testing, and monitoring absence and attendance throughout the training process. 

You’ll report to the Training Manager. We’re looking for a Trainer to welcome and excite new hires as they start their new careers. 

During a Typical Day, You’ll 

• Inspire and motivate learners to reach for amazing 
• Mentor and coach new hires within client training goals and time frames  
• Bring your interest in helping others to start their career journeys successfully 
• Deliver high quality client product training 

What You Bring to the Role 

• High school diploma or equivalent  
• Training and adult learning or call center experience 
• Team building and nurturing an inclusive learning environment 
• Engage and support your trainees in making sure they have the proper tools and systems knowledge to accomplish day-to-day tasks 
• Computer savvy